Ryan Mabe Email & Phone Number

Oscoda, Michigan, United States

Oscoda, Michigan

Louisville, Kentucky Area

∙ Supervise 11 to 15 In-Home appliance service and repair technicians routed from southern Indiana to Franklin, KY.∙ Increased service order completion percentage and first time completions by five percentage points in an eight week period by driving inter-technician communication for inventories and local parts pickups from supplier facilities vice ordering parts from National Asset Center.∙ Reduced ordered parts and long customer repair cycle time by ten percent over an eight week period by expanding opportunity for troubleshooting knowledge through better resource utilization and clear and concise troubleshooting theory.∙ Reduced trips per repair from 1.67 to 1.56 by enhancing local parts pickup and leveraging open resources to pick up and deliver parts for local customers in a seven week period.∙ Increased revenue and profits by transitioning 23 direct liability parts agreements to zero liability home warranty agreements in an eight week period.∙ Increased direct revenue by positioning home warranty solutions and cleaning of appliances through coaching and mentoring of technicians in customer interaction and satisfaction measures.

Louisville, Kentucky Area

Support of live sporting events at various venues. Electronics and Computer installation, setup , and support for live events at large venues. ∙ Supervised the installation of Western Kentucky University Football, Basketball, and Soccer video displays and audio solution encompassing a 3-month span with multiple subcontractors from varying fields.∙ Supervised and completed over 25 commissioning and installations of various applications of Vanguard displays for Kentucky Transportation Cabinet and Indiana Finance Authority including displays for James H. Drew/Walsh-Vinci Construction on a multi-billion-dollar project in Kentucky and Indiana for Ohio River Bridges Connectors.∙ Led Preventative Maintenance team at Lucas Oil Stadium. Work was scheduled for four days but was completed in three days by working extra hours on first and second days in order to ensure venue was ready ahead of schedule for customer commitments.∙ Provided Event support for 35 successful events ranging from Minor League Baseball, NCAA Football and Basketball as well as Kentucky Oaks and Derby in a 3-year period with no assistance. ∙ Coordinated and led re-work of louver and SATA cable replacement of Front Marquee at KFC YUM Center Louisville, KY.∙ Assisted out of territory with installation and support for Little Caesars Arena and Ford Field video displays.∙ Qualified to support Live Events with no assistance within a 1.5-month period after start in position.∙ Graduated Knowledge Centered Service training to full contributor in the course of two months.

US Postal Service • Setup, maintenance, troubleshooting of computer aids for parcel routing with Dynamic Sortation System (DSS) and Passive/Adaptive Scheme less Sortation Device (PASS) • Independent controller and operations manager for Amazon Parcel routing and delivery service utilizing computer aided programs for dispatching carriers for Sunday delivery of high priority parcels• Responsible for retail counter operations involving receipt and dispatch of mail over the counter for customer base of ten thousand plus per month

Fort Worth, Texas, United States

Responsible for Customer service and satisfaction for industrial marking and coding equipment across Oklahoma, Texas, Louisiana, Mississippi, and Arkansas. Maintaining 14 field engineers in day to day activities, over 500 customers and 10,000 pieces of equipment. Responsible for area growth and revenue contributions to North America field service organization of $2.5M per annum with an expected 8% growth piece year over year through service agreement and time and material contributions.

Baton Rouge, Louisiana, United States

Customer relations. Integration of electronic coding and marking equipment into major production and manufacturing lines for traceability and compliance with FDA and USDA compliance. Responsible for equipment additions and revenue growth across major region of Louisiana

Deliver Ready Mix Concrete Materials to Customer Sites

∙ Launched new audit tracking system to reduce turnaround time in process from 60 days to 24 days ∙ Received “Outstanding” marks on major naval aviation maintenance management inspection∙ Managed a comprehensive audit and inspection program for an organization comprised of over 700 personnel, 61 work centers, and 38 aviation maintenance programs∙ Merged intermediate and depot level Quality Assurance divisions in accordance with base realignment and closure commission directives by coordinating review and consolidation of local command procedures and echelon three instructions∙ Utilized and integrated maintenance processes and AIRSpeed initiatives (LEAN/ Six Sigma) to achieve cost-wise readiness throughout Naval air enterprise∙ Oversight of component and system repair for P-3, S-3 and H-60 aircraft repair and return services for 15 Naval activities

Fleet Readiness Center Southeast, Jacksonville, FL∙ Launched new audit tracking system to reduce turnaround time in process from 60 days to 24 days ∙ Received “Outstanding” marks on major naval aviation maintenance management inspection∙ Managed a comprehensive audit and inspection program for an organization comprised of over 700 personnel, 61 work centers, and 38 aviation maintenance programs∙ Merged intermediate and depot level Quality Assurance divisions in accordance with base realignment and closure commission directives by coordinating review and consolidation of local command procedures and echelon three instructions∙ Utilized and integrated maintenance processes and AIRSpeed initiatives (LEAN/ Six Sigma) to achieve cost-wise readiness throughout Naval air enterprise∙ Oversight of component and system repair for P-3, S-3 and H-60 aircraft repair and return services for 15 Naval activities

∙ Set unprecedented record of 94% mission completion rate throughout one inter-deployment training cycle and one overseas tri-site deployment of 6 months∙ Trained and qualified 7 separate personnel as maintenance controllers with authority to release aircraft as “safe-for-flight”, increasing maintenance control management manpower by 33% and enabling squadron to maintain an aggressive detachment regiment while surging to remote locations with minimal manpower∙ Supervised and coordinated aviation maintenance activities for over 80 personnel in the scheduled and unscheduled maintenance of 12 P-3 aircraft with ability to release aircraft “safe-for-flight”

∙ Enhanced mission completion rate by over 50% by producing more proficient personnel at remote locations∙ Supervised over 53 personnel for both organizational and intermediate level repair of avionics components for on and off aircraft maintenance with an emphasis on supervision, training and qualification of subordinates∙ Instituted maintenance training and qualification track to streamline process from start date to fully qualified team member, including support equipment and on aircraft training to enhance work center and squadron effectiveness for 2 split site deployments ∙ Managed command level program for controlled cryptologic items exceeding 250 separate components with zero discrepancies during tenure

∙ Worked as avionics technician with emphasis on automated test equipment, analog and digital circuits for P-3, S-3, and H-60 aircraft∙ Reduced awaiting maintenance time from 5 hours to 1 hour for a daily average of 150 components by developing and standardizing a revised receipt and screening process log, thus reducing average daily workload by 50%∙ Developed procedures for inventory and accounting of on hand electrostatic discharge sensitive consumable item used for ready repair of advanced electronic circuit devices reducing turnaround time by 30%

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Master Of Business Administration (Mba), Business Administration And Management, General

MBA Program

Bachelor Of Science, Electronics And Communications Engineering

Bachelor Of Science in Electronics and Communication Engineering

Associate Of Science, Professional Aeronautics

Associate of Science in Professional Aeronautics

Psychology

Activities and Societies: Sigma Chi FraternityGeneral College Courses