Ryan D Mann Email & Phone Number

Pittsburgh, Pa, Us

Seattle, Wa, Us

Promoted to Principal CDA

Seattle, Wa, Us

Accomplishments: - Given additional responsibility of Team Lead for multiple CDAs and $MM target- Achieved over $12M in 2nd year in role

Seattle, Wa, Us

Accomplishments:- Achieved over $7M in sales in 1st year (partial year)- Accepted as member of the AWS Networking TFC (Technical Field Community)

Seattle, Wa, Us

Promoted to Senior TAM

Seattle, Wa, Us

Partner with AWS’s largest customers to build solutions, provide technical guidance and ensure customer advocacy. Work directly with CxO and senior technical leadership to determine organizational goals, then create and execute strategic account plans leveraging customer entitlements and other AWS programs to ensure customer goals are obtained. Work with AWS service leadership to advise of customer pain points, scaling forecasts and other aspects to maximize customer experience.Accomplishments:• Worked with GMs from IoT, S3, and Direct Connect to resolve negative customer trends• Revitalized two accounts suffering from previous negative sentiment (assigned to accounts in effort to address sentiment issues)• Developed Immersion Day workshop to demonstrate capabilities of Transit Gateway Network Manager • Certified as AWS public speaker

New York, Ny, Us

Promoted to VP and added to SLT.

New York, Ny, Us

Overall responsibility for infrastructure, operations and security of two distinct Software-as-a-Service (SaaS) companies operating as Opus. Client base includes the Fortune 100 and domestic and international financial institutions. Support a global datacenter footprint with 7 data centers distributed over the US and Europe. Manage a global Operations staff and a 24x7x365 coverage and response commitment. In addition, have overall corporate IT responsibility for locations distributed across the US and UK.Areas of responsibility include:• Datacenter and Operations• Application Deployments• Application Performance • IT infrastructure across the enterprise• Voice and Data Telecommunications• Service Desk• Information Security• Regulatory Compliance and eDiscovery• Backup and Disaster Recovery• Client Management (PC and Mobile)Accomplishments:• Reorganized the Operations department to provide better compartmental focus and drive technical domain accountability. Resulted in consistent SLA performance in excess of 99.9%• Migrated two data centers to new hosting providers with active-active failover capability • Rearchitected Office365 environments to converge two disparate o365 tenants into one, cohesive corporate environment• Led the evaluation of IaaS-based hosting (AWS) and leading the effort to develop a migration strategy to address migration and support partner sourcing, migration execution and resolution of concerns tied to data and support sovereignty across regions

Orrville, Oh, Us

Promoted to Senior Manager and asked to rejuvenate the IT infrastructure and operations function of a $BB multi-national corporation. Built a team of top-talent technology managers and architects and negotiated a $MM outsourcing relationship to reduce organizational cost while increasing productivity. Instituted new processes for management and monitoring which led to service—level delivery in excess of 99.9% across all infrastructure domains. These improvements ultimately increased project execution capacity by over 200%. Areas of responsibility include:• Datacenter and Operations• IT infrastructure across the enterprise• Voice and Data Telecommunications• Service Desk• Information Security• Regulatory Compliance and eDiscovery• Backup and Disaster Recovery• Client Management (PC and Mobile)Accomplishments:• Led the technical program (data migration, systems integration, batch processing, and go-live support) of a successful 12-month initiative to replace a legacy ERP with a cloud-based ERP. This delivered over $500k+ in annual infrastructure cost savings while enabling rapid development capabilities to address pressing business needs.• Technical Program Manager for 90-day migration to a cloud-based ERP for a $300 million acquisition. ERP migration successfully launched at deal close and enabled business automation for order processing and shipping while providing far better financial controls.• Successfully transitioned to a multi-sourced staffing model for engineering, monitoring and support of 2000 server, storage, network, voice, and security devices in 45 days. Improved service levels to 99.9% while reducing cost by over $200k annually.• Managed migration of 1800 users from Exchange 2007 to Office365 in 4 weeks, total project cost less than $100k.• Reduced infrastructure maintenance spend by more than $1.25 million annually by removing non-value add services and renegotiating contract costs.

Walnut Creek, Ca, Us

Recruited by Del Monte Foods to revitalize the company’s Information Security practice. Instituted balanced policies and process to drive a culture of “security at inception”, ensuring appropriate security concerns were addressed in solution designs to avoid costly rework. Built a strong relationship with internal and external auditors predicated on visibility and transparency. Accomplishments:• Consistently delivered best-in-class results on annual penetration tests, with zero significant vulnerabilities detected in most recent years of testing.• Removed complexity from IT General Computing (ITGC) controls framework by reducing key controls from 36 to 16 and eliminating 134 non-key controls. Zero overdue gap remediation for last 3 years.• Conducted enterprise wide business impact analysis (BIA) including hour-by-hour cost analysis of data loss and system downtime, segmented by business process. This allowed targeted DR investments reducing overall DR spend by over $5 million annually.

Pittsburgh, Pa, Us

Promoted by GNC to address the growing need for a technical security focus within IT. Led the gap assessment, prioritization and remediation of information security in support of GNC’s initial PCI DSS compliance audit. Drove the assessment and implementation of numerous security controls and countermeasures, as well as instituting security policy and processes for incident response and disaster recovery.Accomplishments:• Designed and implemented trusted network for credit card processing across 5000+ retail stores worldwide.• Redesigned corporate network topology to provide a screened-subnet DMZ to support B2B and B2C initiatives.• Successfully conducted company-first full datacenter disaster recovery test recovery in 24 hours.

Pittsburgh, Pa, Us

Hired by GNC to manage their remote application environment (Citrix) as well as support their Windows and Linux server environments. In addition, managed company’s directory services (Novell NDS and Microsoft ActiveDirectory) and their integration services (NDS4NT). Accomplishments:• Designed and implemented a remote application solution for 3000 domestic and international franchisees using a SSL portal and Citrix application virtualization.• Co-developed an IT on-call management system using LAMP (Linux, Apache, Max DB, and PHP) saving the company $100k+ for off-the-shelf equivalent software, plus ongoing maintenance.• Successfully implemented corporate disaster recovery remote application solution (Citrix) using 56k dialup and SSL VPN connectivity options.

Londonderry, Nh, Us

Hired by Prograph to support software implementation for customers, as well as support the company’s Windows and IBM Warp server environments, LAN, and Citrix environment.Accomplishments:• Designed and implemented customer remote application solution using Citrix technology and dialup communications.• Authored Installation packages using the Delphi programming language, reduced burden on customer support for installs. • Built servers and PCs from components versus off-the-shelf systems to minimize cost.

Clearwater, Florida, Us

Consulted as a telecommunications analyst responsible for MACs of voice network, vmail administration, engineering and management of VAX-based Call Accounting system (PollCat) and monitoring of SCADA network.Accomplishments:• Implemented an eBilling system replacing review of thousands of paper invoices for local, long distance, toll free, Internet and mobile billing.

Hired by BSDi as a High School intern to provide level 1 BSD/OS Unix system support as well as installation of BSD/OS for their BSD Internet Gateway appliances.Accomplishments:• Managed the shipping for the launch of BSD/OS 4.0, caught a shipping error that would have cost thousands in reshipments.• Started at company as high school intern and offered employment at graduation.