Ryan Marceau Email & Phone Number

New Haven, Connecticut, United States

Appointed by senior leadership to design, staff, and manage a Clinical Trial Operations team responsible for supporting a broad range of tasks across multiple functional areas. These functional areas include Rater Training and Monitoring activities (training deployment, management, and in-study reporting/calibration), Clinician Network Management (ensuring quality and consistency across global clinical interviews), Data Management (opening and resolving data queries), and Scale Management (binder creation, translations, logistics & shipping). Team members train to develop a baseline understanding of each service, so they can flexibly jump in and out of multiple project teams to support their fluctuating resourcing needs.Designed an internal request system via JIRA for internal stakeholders to request support from the cross-functional support team. Manages the workflow of team members to ensure adequate coverage of study responsibilities across project portfolios. Personally delivers or arranges training sessions for team members to build new skills. Collects feedback from functional area managers on employee performance supporting their project. Provides feedback to team members and oversees their growth and development within the organization.

New Haven, Connecticut, United States

● Manages delivery of contracted rater training and site support services in a broad portfolio of phase I-IV clinical trials ● Experienced working on studies with a wide variety of indications including Alzheimer’s disease, glioblastoma, and major depressive disorder ● Currently managing rater training for a global Phase 3 trial, ensuring over 1800 raters across 11 countries complete comprehensive training programs for 7 distinct neuropsychological scales within expedited start up timelines● Collaborates with various internal and external stakeholders on the development of rater training curriculums and materials (i.e. scale mastery quizzes, eLearning modules)● Creates rater selection tools and rater qualification criteria for upcoming studies● Composes the rater training portion of the study operational plan, ensuring processes meet client expectations and adhere to company SOPs● Compiles and QCs a daily rater training report distributed to over 100 external stakeholders● Functions as the primary manager for 3 direct reports, assigning projects based on available bandwidth and providing guidance and mentorship● Leads a team of 2 Rater Training Associates and 6-7 Rater Training Coordinators, training team members on study processes and delegating daily tasks● Conceptualizes and implements process improvements to streamline rater training activities and improve operational efficiency across the department ● Recently lead a departmental initiative to improve the talent acquisition process● Acts as a liaison with third party vendors that support Rater Training services, (i.e. eCOA providers, shipping vendors)● Communicates frequently with multiple departments (i.e. Project Management, Data Management, Clinical Science, Business Development, Quality Assurance) to meet study deliverables and ensure alignment on interdepartmental initiatives● Reports to the Senior Director of Site Services with status updates on study deliverables

New Haven, Connecticut

● Executed the operational delivery of contracted rater training and site support activities for phase I-III clinical trials, understanding and tracking against the project SOW● Supported rater training and site support activities of Rater Training Managers with minimal oversight on assigned tasks ● Meticulously tracked and recorded training progress for 120+ research sites across multiple protocols, using several distinct study trackers● Lead daily team meetings and weekly external study team meetings● Mentored 3 Rater Training Coordinators and oversaw their completion of daily study tasks ● Primary point of contact for sites/raters/CRO from study start-up through close-out● Communicated directly with site level staff to provide operational support throughout the study lifecycle● Effectively managed, tracked, and communicated key project deliverables in a proactive manner to the study PM and sponsor● Coordinated consultant communications and scheduling of rater remediation teleconferences

New Haven, Connecticut

● Supported Rater Training Lead on all aspects of rater training and site support delivery● Worked closely with clinical sites to acquire rater qualification data, and analyzed this data to deploy rater training as appropriate based on the rater’s level of experience with each scale● Meticulously tracked and recorded training progress for 80+ research sites using a cross-functional study tracker● Acted as the primary point of contact for sites, raters, and CROs● Offered technical support for users of Cogstate training systems ● Reviewed and processed test materials submitted from raters and clinical reviewers ● Set up user and site accounts to relevant systems during study start-up, provided support to users during maintenance, and appropriately deactivated accounts during study close-out

New Haven, Ct

Developed collaborative team sites in SharePoint to enable secure and efficient file sharing and cooperation between team members in the Legal Department. Designed automated workflows using Microsoft Flow to track the development and approval process of high-priority legal documents, e.g., vendor contracts, proposals.Utilized Confluence to design an internal web page for the Legal Group which is accessible to all Cogstate employees. This web environment provides centralized access to critical documentation and file templates the Legal Group must provide for employees across three continents.

Guilford, Connecticut

Recruit temporary employees to work on board our fleet of luxury cruise vessels in the positions of Food Server, Housekeeper, Deckhand, and Dishwasher.Review hundreds of applications and resumes each week in the iCIMS applicant tracking system and reach out to promising applicants via email to invite them to interview.Conduct at least 40 professional interviews weekly via Skype with candidates from all over the country.Welcome groups of 10-15 candidates upon arrival at training in Guilford, CT and utilize public speaking skills to deliver a formal address reviewing our company policies.

Clinton, Ct

Compiled new employee profiles following an acquisition by scanning secure copies of confidential documents and uploading them into the Digiscribe employee databasePrinted over 100 employee security badges and uploaded the appropriate security credentials for each employee to ensure accessibility of necessary job sitesUtilized Adobe Photoshop to design advertising merchandise for an upcoming career fair

New Haven, Ct

Verified the documentation of hundreds of Yale New Haven Hospital employees who had been vaccinated against the influenza virus for the 2016 flu season in accordance with new mandatesContacted employees with insufficient or missing vaccination documentation by key dates over the phone and assisted them in scheduling vaccinations to ensure their compliance

Employed written and verbal communication skills to serve as a liaison between several IT Engineering departments and software development teamsDeveloped and maintained technical procedural documentation for IT engineering processesAnalyzed and compiled data from BMC Remedy software tracking reports to identify and quickly communicate software deployment failures to packaging and deployment teams

Storrs, Ct

Organized a campus-wide inclusivity campaign to promote a more tolerant environment for students and faculty of all gendersDesigned campaign merchandise and pamphlets using Adobe PhotoShop, communicated with vendors to produce merchandise, and contacted alumni organizations to arrange sponsorshipsCoordinated distribution of merchandise and campaign information on UConn Storrs campus