Ryan Marks ☁ Email & Phone Number

Seattle, Wa, Us

Slalom is a leading consulting firm that helps companies solve business problems and build for the future, with services spanning business advisory, customer experience, technology, and analytics. We’re passionate about your success, investing deeply in your business goals and collaborating every step of the way to deliver amazing results—together.We bring experience, expertise, and big ideas to the table, backed by the technical and operational chops to bring those ideas to life. Our solutions are fluid, adaptive, and purpose-built for you.We keep our eyes and ears on what’s next and share what we know early and often. Our clients come to us to find new ways to disrupt the status quo, do more with less, get to market faster, create experiences their customers love, create and ship game-changing software, and build operational muscle for sustainable results.Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to nearly 4,000 employees. We were named one of Fortune’s 100 Best Companies to Work For in 2015 and are regularly recognized by our employees as a best place to work. You can find us in 25 metropolitan cities near you, including London and Toronto.

Seattle, Wa, Us

Broomfield, Co, Us

The Conga Suite, including Conga Composer, Conga Conductor and Conga Workflow, is the most robust document generation and reporting solution for Salesforce.com. Conga's product suite is utilized by more than 150,000 users, in over 45 countries, across all industries. Highlight's of Ryan's transformative client solutions: • Manufacturing & Distribution – Developed a streamlined solution allowing partner community users to automatically generate and email driver delivery schedules with the click of a button. Since implementation, this solution has been used to generate an average 4,400 driver sheets per month. • Health Insurance – Constructed a solution that allows the organization create insurance certificates in bulk instead of one at a time. This process is used generate roughly 8,000 certificates per year, saving an estimated $15,000 annually. • Financial Services – Utilized JavaScript to integrate Conga and Skuid, giving users the flexibility to create letters and mailing labels on the fly, cutting the file creation time to minutes. • Healthcare – Implemented a document solution to automate patient document generation, reducing processing time significantly while maintaining confidentiality requirements required by HIPPA.Ongoing Responsibilities:• Provide assistance with design, configuration, and implementation of Conga SaaS solutions to established strategic and enterprise accounts driving customer success and optimization of the applications.• Prioritize product backlog with customer impact and ROI on behalf of Product VP to represent scale of impact for proper prioritization. • Lead the global escalation team and serve as a point of contact for product and service incidents originating from Americas, EMEA, and APAC offices.• Act as a liaison between client facing business teams and development, QA, and training in Agile development shop.

Broomfield, Co, Us

Ongoing Responsibilities: • Provide live assistance with demonstration, installation, and configuration of Conga SaaS solutions to established customers and partners.• Engage with customers and partners to drive customer success and optimization of the application.• Managing subscription renewals and performing health checks to minimize churn, uncover up-sell opportunities, drive customer success, and ensure 100% customer satisfaction.• Develop and execute plans to address customer satisfaction gaps.• Serve as an escalation point of contact for product and service issues.

Louisville, Co, Us

• Identified opportunity to reduce FTE overtime by 30% by recommending work-shift adjustment across the “tiered” support teams. • Identified exchange application enhancement that will reduce support ticket volume by approximately 25%.• Top 1% performer across Operations in 2011.• Application support which includes technical and business process support for customer utilization across 13 applications which represent contract through cash supply chain processing. • EDI Support, which includes technical reconciliation and troubleshooting transaction flow (purchase orders through invoices) through the Exchange.

• Created and maintained the merger financial model used for DirecTech merger advisory. This model also provided a testing ground for solvency opinion (debt coverage strength). • Utilized S&P Capital IQ platform to gather and maintain key financial metrics. Metrics include comparable transaction sets, comparable company financial data (such as sales, projected revenue growth, debt to equity and book value to stock price) and potential investors.• Compiled company and market information on prospective transactions to determine initial feasibility, supporting a quick decision process; such as comparable companies trading multiples for valuation purposes.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor'S Degree, Entrepreneurship

Education record