Executive Leadership in Operations: Directed end-to-end production and operational activities, overseeing up to 20 advanced machines and leading a workforce of 75 employees, including 4 direct reports. Spearheaded initiatives to enhance operational efficiency and meet high-stakes production goals.Strategic Workforce Management: Cultivated a culture of excellence by mentoring department leaders, fostering talent development, and driving team performance to exceed organizational expectations.Data-Driven Decision-Making: Leveraged MRP systems to optimize resource allocation, streamline scheduling, and ensure alignment between production outputs and strategic business objectives.Operational Scalability & Innovation: Identified and implemented cutting-edge process improvements that reduced downtime, maximized machine utilization, and drove year-over-year gains in productivity and cost efficiency.Logistics and Supply Chain Excellence: Led shipping, receiving, and inventory management functions, ensuring flawless coordination across the supply chain and delivering on-time, high-quality products to customers.Key Achievements:Delivered transformative operational results through precision execution and strategic oversight.Enhanced production throughput and efficiency while maintaining superior quality standards.Built and scaled operational frameworks to support rapid business growth.

Strategic Account Development: Played a pivotal role in expanding and managing a new market segment, focusing on building long-term client relationships and ensuring their needs were met without a direct sales focus.Project Oversight & Execution: Managed client accounts through the entire lifecycle, from initial onboarding to delivery, ensuring all projects were executed to the highest standards. Collaborated closely with internal teams to align on deliverables and timelines.Operational Expertise: Acted as the primary point of contact for accounts, coordinating with production and customer service teams to address client inquiries, resolve challenges, and improve account satisfaction.Data-Driven Insights: Analyzed account performance and project metrics to identify trends, provide insights to internal stakeholders, and guide decisions that supported growth in the new segment.Market Segment Growth: Successfully developed and nurtured a new segment by understanding client-specific needs, improving workflows, and ensuring consistent delivery of high-quality services/products.

Multi-Project Oversight: Managed 5-20 concurrent customer projects, ensuring timely completion by coordinating tasks, reviewing estimates, and tracking production progress.Cross-functional collaboration: Acted as a central point of communication between sales, production, and design teams, facilitating seamless execution of projects from start to finish.ERP System Management: Maintained accurate project data within Global Shop ERP software, streamlining workflows and enhancing operational efficiency.Customer Engagement: Provided proactive updates, resolved inquiries, and ensured a superior client experience through clear and consistent communication.Quality Assurance: Reviewed and approved digital artwork, proofs, and print layouts, ensuring alignment with customer specifications and high-quality standards.Procurement & Resource Planning: Initiated purchase requisitions, monitored material availability, and coordinated with vendors to meet project deadlines.Process Optimization: Identified and implemented workflow improvements to enhance efficiency and reduce production time, contributing to overall team success.

Dynamic Airspace Management: Controlled and coordinated aircraft movements at Eglin Air Force Base, the busiest in the Air Force, ensuring safety and efficiency in a complex and high-tempo airspace environment.Precision Communication: Provided clear, concise instructions to pilots in real-time, ensuring adherence to flight plans and rapid adjustments to maintain airspace integrity.High-Stakes Decision-Making: Managed simultaneous operations for military, commercial, and training aircraft, making split-second decisions to avoid conflicts and optimize air traffic flow.Operational Excellence: Maintained unwavering focus during peak operations, executing procedures flawlessly while handling high volumes of air traffic with precision and composure.Collaboration and Coordination: Worked seamlessly with ground crews, flight operations, and adjacent air traffic control facilities to ensure mission success and operational safety.Key Achievements:Safely directed thousands of aircraft annually in one of the most complex air traffic environments in the world.Developed and implemented procedural enhancements that improved efficiency and reduced delays.Recognized for exceptional performance under pressure and dedication to mission-critical objectives.