I have worked in web design and development since 1998. My career began with art and design and later I became a front-end designer and developer. As CEO and co-founder of Green Hat Web Solutions, I now add the greatest value in management and business development.The company has grown from a micro-enterprise to a dynamic, expanding organization. This has only been possible with the support of our hard-working team and loyal clients. Leading is not difficult when you have a great team. We celebrate the uniqueness of each team member and work with their skills to achieve the best quality work.What’s important to me—caring about the effect we create in our area of influence. Then, we can make smarter decisions and help to build a community where people want to be better and do better.I take responsibility for the delivery of quality creative work that meets your needs and addresses your business problems. I oversee client projects and nurture relationships with clients. I plan projects, coordinate various teams, and manage budgets to reach your goals. I essentially manage all of the client accounts, account managers, and project managers and work together with the sales teams.I direct account managers to ensure client satisfaction.✴ Provide a detailed analysis of business opportunities and inefficiencies and propose changes to operational processes✴ Drive a high standard of customer satisfaction, ensuring high-quality experiences are delivered.✴ Work closely with the account managers and project managers to determine and define project scopes and objectives.✴ Advise the account managers in order to improve client relationships and develop good strategies for account management✴ Understand customer requirements and needs to offer suitable solutions and generate new projects✴ Develop strategies to grow existing accounts and ensure quality and cost-effective services✴ Plan budgets and activities for account management in the company✴ Set up goals and objectives for the account managers✴ Provide feedback and counsel to account staff to meet quotas/objectives✴ Conduct performance evaluation using key metrics✴ Resolve issues to maintain and strengthen customer trust✴ Keep track of the team's availabilityIn summary, I would love to work with you and help you achieve incredible success!