Ryan Pierson Email & Phone Number

Austin, Texas, United States

Austin, Texas, Us

Austin, Texas, Us

Delivered documentation written for an audience of enterprise-level developers and engineers. Created and maintained API documentation for multiple products, as well as detailed tutorials to assist customers with implementing our software solutions into their enterprise’s marketing, customer service, and community divisions.Lead writer for the developer documentation division of our writing staff. These duties include: - Mentoring/coaching junior developer writers and reviewing their content. - Managing workflows, prioritization, and assignments. - Frequently working with vendors, engineers, and design teams to upgrade and maintain our publishing platform. - Creating a Dev Docs Style Guide used to standardize developer documentation across the organization.

Austin, Tx, Us

Created a developer's portal documenting next-generation ledger software featuring over 500 API endpoints, user flows, and dozens of use cases for an audience of software engineers working with many of the largest banking, payments, and financial technology companies, worldwide.Routinely worked with clients and teams located throughout North America, Asia Pacific, South America, and the Europe to build general and customized documentation catering to the individual needs of our clients.

Developed and led in the creation of a new method of publishing technical documentation utilized by engineers throughout Home Depot. Wrote documentation for nearly a dozen high-demand projects serving millions of customers throughout the United States.

Led in the writing of more than 500,000 lines of detailed technical documentation for over 200 individual software products. Created primary written resource material for two award-winning open source projects with tens of thousands of users worldwide.

San Francisco, Ca, Us

Reported on news events and stories related to the world of wearable technology and the Internet of Things. Interviewed CEOs and thought leaders in order to provide an informative insight into the latest trends and happenings within the technology industry.

Us

Produced over 1,000 individual pieces of written content on various topics surrounding the world of technology. Edited and managed in the distribution of video content for several high traffic YouTube channels, podcasts, and websites. Coordinated the live streaming video production of Gnomedex, a single-track technology conference.

Seattle, Washington, Us

Wrote, produced, and directed video content for distribution online.Managed corporate social media accounts.Advised on and implemented strategic business plans.Negotiated content syndication through multiple third-party media channels.Produced and edited written content including product reviews and news.

Produced multiple live streaming video shows shot entirely in a virtual 3D environment with multiple actors and cameras. Viewed by hundreds of thousands of viewers worldwide.

Austin, Texas, Us

Handled escalated calls including: questions, advanced issues and policy inquiries.Created calculation application used to assist in managing account receivables.Member of a first response team responsible for assisting during emergencies on call.Assisted employees with understanding and carrying out city policies.Served as floor manager during staff meetings.Wrote, filmed and edited video for the departments yearly fiscal meeting.Designed and maintained tools and resources used by employees daily.