Ryan Mcgee Email & Phone Number

Cupertino, California, US

• Oversee the development and rollout of new IS&T tools and resources.
• Manage a high-visibility Project Management Office.
• Lead global footprint and space planning for IS&T.
• Develop and implement career experience, intern, and boomerang programs.
• Assess and re-engineer cross-functional business unit workflows for processimprovements.
• Coordinate and manage global executive all-hands meetings, “Spot Light,” andspecial events.

Cupertino, California, US

• Directed IS&T operations across America, Latin America, and Caribbeancorporate offices.
• Managed, trained, and developed IS&T project managers, trainers, financeassociates, and technical leads.
• Identified, sourced, and rolled out new vendor strategies.
• Developed new initiatives and training programs.
• Partnered with real estate and development on new office space build-outs.
• Designed and executed training programs for site offices.

Cupertino, California, US

• Oversaw operations for 381 retail locations across 5 continents, including NorthAmerica, Latin America, and Asia Pacific.
• Led cross-functional teams for networking, global voice, development, and storeoperations.
• Developed and implemented an intern onboarding program.
• Supported and executed new initiatives and product launches.
• Implemented new applications and payment devices.
• Managed, trained, and developed the IS&T Field Leader Team across NorthAmerica, Latin America, and Asia Pacific.

Cupertino, California, US

• Collaborated with market directors and store team leaders to ensure accurateexecution of the ‘Store Strategy.’
• Drove key performance indicators within the region to exceed goals and enhancecustomer experience.
• Developed and implemented the IS&T mentorship program.
• Managed cross-functional teams for networking, global voice, development, andstore operations.
• Supervised operations at 34 East Coast stores.
• Identified, documented, and shared best practices identified during store visits.

Cupertino, California, US

• Facilitated the opening/relocation of Apple stores globally.
• Managed product and supply logistics for new retail locations.
• Acted as a liaison for press events and special projects.
• Led, coached, and trained teams of up to 300 employees on Apple servicestandards.
• Worked with general contractors on timelines and requirements for new locations.
• Reviewed budgets and forecasts to optimize storage locations.

Cupertino, California, US

• Increased store sales by over 10% YOY for 4 consecutive years.
• Developed strategic programs to improve sales performance.
• Conducted store management and market meetings.
• Selected as a training store for new Apple store leaders.
• Hosted bi-weekly market calls for planning and goal setting.
• Assisted with recruitment, training, and performance assessments of other storeleaders.

Cupertino, California, US

• Exceeded team and individual sales goals.
• Developed strategic programs to improve store performance and sales.
• Provided high-quality customer service daily.
• Coached and trained new Mac Specialists and Mac Genius team members.
• Conducted monthly “one-on-ones” to develop key-holders and team members.
• Assisted the Store Manager in facilitating store meetings and quarterly full-storeinventories.

Irvine, CA, US

• Built a sales-oriented team through screening, interviewing, and hiring.
• Coached and counseled team members according to Gateway’s policy andprocedure manual.
• Set and implemented departmental and individual sales goals, and ledmotivational contests and promotions.
• Managed the business-to-business sales and training program.
• Conducted specialized customer clinics focused on digital photography, onlineservices, and custom computer setups.