• Supporting a team of high volume brokers by developing new business through cold calling potential clients and following up on internet leads in addition to general office administrative duties.• Drafting and structuring LOI’s based on client’s needs and requirements. • Collaborating with the local marketing team to manage the production and dissemination of top tier marketing deliverables on behalf of the team’s clients.• Conceptualizing and creating new client pitches and business development tools resulting in increased revenue for my broker team.• Responsible for researching available properties, market conditions and trends, as well as database management for both tenant and landlord clients.

• Collected tenant rents and issued related legal paperwork to ensure timely rent collections and minimize property delinquency. Responsible for reconciling resident accounts, including resident final account statements upon move out.• Assisted in maintaining high occupancy level through support of and participation in leasing and marketing activities.• Interfaced as assigned with maintenance personnel and vendors to coordinate resident repair requests and turnover services, ensuring timely apartment turnovers and minimizing expenses.• Successfully expedited and resolved tenant complaints and property concerns.

• Directly responsible for the design and implementation of all mortgage processing procedures and protocols. Ensuring mortgage files are complete and align with wholesale lending FHA and conventional underwriting guidelines. • Acted as a point of contact between real estate agents, lenders and escrow, responsible for managing the sales transaction and ensuring close of escrow dates and terms of contract are met. • Negotiated directly with banks for a reduction of debt on clients behalf, gathered necessary documents to expedite the short sale process. • Assisted with broker owned escrow functions, responsibilities included ordering title, coordinating closings, and drawing loan documents.

• Aided leasing managers with office delegation and end of the day financial reports as well as assisting leasing agents with lease documents and making bank deposits. Involved in preparing agent monthly rental reports, scheduling and coordinating agent sales meetings. • Consistently met and exceeded monthly leasing goals by gaining an extensive knowledge of the Chicago residential leasing market and utilizing both personal referrals and company generated leads. • Processed client applications, credit reports, and collected necessary funds to complete the application process. • As a participant in the company’s “New Agent Mentor” program, provided guidance and professional advice to assigned agents during their first 3 months of employment.

• Successfully closed transactions involving a broad range of properties including residential and commercial. • Solicited bids from qualified vendors and contractors for property repairs and inspections in connection with the sales agreement.• Developed a client database through a multi-faceted marketing campaign including direct mail, email, and networking events.• Analyzed clients’ credit and financial position to determine the optimal loan program and term to suit their needs.