 Deployment of patches using batch scripts in Linux server and uploading in Windows server. Received fault and information requests from the customers of IT services, and service that call either by resolving on point of contact or passing relevant case to the appropriate team for resolution on timely basis.  Communication with customers and internal support team to ensure production events are addressed on a timely basis.  Recommend continual suggestions to customers so to improve application stability and performance. Take ownership on each issue and manage each request or incident from start to successful conclusion.  Be client focused and maintain good working relationship with customers.  Incident management, application and infrastructure health monitoring.

 Managed network infrastructure of company including Telephony, CCTV camera and Biometric System Maintained a thorough understanding of companies Local Area Network Designed, setup and configured complex switching environments and wireless networking that support open and secured access Maintained a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.) Configured and setup Firewalls, VPN Concentrators and Security appliances for access to vital business applications Responded to inquiries, provide technical assistance and support from staff, directors, service providers, site personnel and outside vendors Suggested and provided IT solutions to business and management problems Planned for future IT developments and undertaking project work Supervised administration of systems and servers related network to ensure availability of services to authorized users Troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services Installed, supported and maintained new server hardware and software infrastructure; managing email, anti-spam and virus protection Created user and email accounts, permissions and passwords Monitored network usage Worked closely with other departments/teams and collaborating with other IT staff Assisted user to their technical/desktop concern  Addressed to duties assigned by management

 Managed team by delegating tasks, checked if activity assigned meet the client expectations and on time. Responsible for network connectivity of workstations, servers, client Make contact with network equipment vendors, dealer for network related issues needed to address Created and updated diagram of ECS and clients network connections Plays an active role in network improvement, configurations, backup and troubleshoot problem encountered  Attended to server and desktop issues when needed