Ryan Meaux Email & Phone Number

Porter, Tx, Us

Naperville, Illinois, United States

Naperville, Illinois, United States

• Developed and maintained strong relationships with clients.• Developed monthly metric presentations which provided value added analysis and insights.• Engaged in regular meetings with clients, as well as ensuring virtual meetings were conducted regularly.• Worked collaboratively with clients and Mechdyne operations teams to deliver a high level of service and ensured open communication amongst key managers n the teams.

Naperville, Illinois, United States

• Respond to incoming calls, voicemails, web-submissions, emails and chat to assist end users experiencing technical issues.• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications).• Fully document end user issues in various ticket tracking systems.• Follow up on personal ticket queues throughout each day, with the expectation that all tickets are followed up on daily.• Provide friendly, professional, and quality support to all end users.• Consistently provide positive, friendly, and professional interactions amongst all teammates and end users via email, phone/voicemail, and chat.• Adhere to standard processes in the service desk as advised by the leadership team and our customers.• Meet or exceed minimum corporate KPI goals.• Build positive relationships with all clients in the specified region.• Assist in marketing of Mechdyne Corporation capabilities, hardware, and services.• Keep current on state-of-the-art technologies and developments key to continued long-term success.• Respond to emails and electronic inquiries.• Carry-out miscellaneous tasks as required.• Maintain, develop, and promote Mechdyne as the premier visualization and collaboration solution provider in the world.• Maintain, develop, and promote Mechdyne as a leading audio-visual company equipped to solve a wide range of engineering and technical challenges for its clients.

Spring, Texas, United States

• Provided Audio/Visual Support at ExxonMobil Houston Campus.• Provided service support for customers at a specified site for emergency calls and preventative maintenance visits.• Provided technical support via phone and email to service customers at the specified site.• Provided technical support via phone and email to internal teammates and become an expert in areas of projection, computer and general AV repair.• Provided training to customers at the ExxonMobil Houston Campus.• Maintained service inventory.• Ensured all service contract requirements were met promptly, which lead to steady renewal of service contracts.• Troubleshot and repaired various audiovisual, conferencing, and projection equipment.• Assisted with staging when time permitted.• Maintained up-to-the-minute documentation of on-site activities, system configurations, and lessons learned.• Documented all activities as required in the client ticket system.• Planned and helped write necessary reports (progress, interim, final) if required for specific projects.• Developed skills to provide mentoring to other team mates.• AMX/Crestron programming to be able to load and make simple program modifications.• Attended conferences, seminars, and courses to maintain lead-edge knowledge of audiovisual, conference, and projection technology and applications.• Built positive relationships with all customers at the ExxonMobil Houston Campus.• Identified market opportunities for application of enterprise-wide visualization and collaboration systems.• Assisted in marketing of Mechdyne Corporation capabilities, hardware, and services.• Responded to emails and electronic inquiries.• Carried-out miscellaneous tasks as required.• Maintained, developed, and promoted Mechdyne as a leading audio-visual company equipped to solve a wide range of engineering and technical challenges for its clients.

Kingwood, Tx

1St Battalion, 23Rd Marine Regiment, 4Th Marine Division

Atlanta, Ga

Naval Hospital Beaufort, Sc

Naval Health Clinic Quantico, Va

Bachelor Of Science, Information Technology

Computer User Support Specialist

Took courses to prepare for the following certifications: • ITIL 4 Foundations (September 19, 2022 - September 30, 2022) • CompTIA A+ 1101.

Associate In Science

Gained the education and training in the major disciplines of the clinical laboratory to include: clinical chemistry, hematology.

High School Diploma

Activities and Societies: Band