Ryan Mercer Email & Phone Number

San Bruno, Ca, Us

- Brands worked with: Bambu Labs, PCBWay, Elegoo, Sunlu, FlexiSpot, Monport Laser, OMTech Laser, ComMarker, ORTUR, Creality, AtomStack, QIDI Tech.• Creator and host of the @RyanMercer YouTube channel ( YouTube link ), with a focus on 3D printing, laser cutting, engraving, and other tech-related topics• Grew subscriber base to over 100,000 by consistently delivering creative content, product reviews, and industry insights• Skilled in video production, editing, SEO optimization, and implementing effective audience engagement strategies• Manages all aspects of content creation, including concept development, execution, and performance analysis

Memphis, Tennessee, Us

• Responsible for numerous daily reports• Utilized Six Sigma Green Belt and FedEx QDM Practitioner skills to drive process improvements at multiple levels.• Surpassed production goals by efficiently classifying goods for Customs release using diverse resources.• Fostered interdepartmental collaboration for outstanding customer service in agency brokerage shipments and remote filings

Memphis, Tennessee, Us

• Conducted testing of LLM tool for tariff classification• Utilized Six Sigma Green Belt and FedEx QDM Practitioner skills to drive process improvements at multiple levels.• Surpassed production goals by efficiently classifying goods for Customs release using diverse resources.• Fostered interdepartmental collaboration for outstanding customer service in agency brokerage shipments and remote filings

New York, Ny, Us

• Refined AI chat models (4,700+ hours) via prompt engineering and RLHF for GAI. Selected and refined accurate responses iteratively. Enhanced chatbot performance through continuous feedback such as Reinforcement Learning from Human Feedback, advancing conversational capabilities and user experience.• Oversaw and reviewed work of other subcontractors.

• Extensive data analysis and use of problem-solving, critical thinking, risk management, detail-oriented research & analysis, and presentation skills to help partners make critical decisions.• RLHF on projects for Meta including "Llama 2" and "personas"

San Francisco, Ca, Us

(Impacted by March 2023 layoffs)• Performed ad hoc data analysis using SQL and manual exploration techniques.• Improved data transfer processes, enhancing data stewardship.• Maintained project management documentation, including status updates and reports.• Also operated as the team’s Scrum master. Facilitated Agile Scrum framework, ensuring timelydelivery of minimum viable products.

Memphis, Tennessee, Us

• Surpassed production goals by efficiently classifying goods for Customs release using diverse resources.• Fostered interdepartmental collaboration for outstanding customer service in agency brokerage shipments and remote filings.• Conducted QA & testing for beta software prior to organization-wide implementation.• Utilized Six Sigma Green Belt and FedEx QDM Practitioner skills to drive process improvements at multiplelevels.

• Employed diverse research and analysis methods to address open-ended questions.Remote• Conducted in-depth research to provide high-quality recommendations.

Various research and data analysis

• Processed invoices with SAP and maintained Excel databases.• Maintained communication with field including customer service.• Maintained invoice data electronically with excel and word as well as on paper.

Bachelor Of Applied Science - Basc, Profession Studies

Associate Of Applied Science - Asc, Professional Studies

Education record