Ryan Merrill Email & Phone Number

Fayetteville, Nc, Us

Pawleys Island, South Carolina, Us

• Engineer and administer RHEL8 systems across four sites, managing software installations, system monitoring, and security patching to ensure 99.9% uptime and compliance with DoD standards.• Optimize and secure mission-critical WordPress sites, implementing updates and performance tuning to achieve high availability and resilience against cyber threats.• Deploy and manage Apache HTTP server, setting up virtual hosts for multiple websites, enhancing efficiency and safeguarding DoD web services.• Build and orchestrate scalable AWS cloud environments using EC2 and RDS, implementing secure and resilient infrastructure for software applications.• Implement cybersecurity protocols aligned with DISA guidelines, elevating security and regulatory compliance for all managed systems.

Pawleys Island, South Carolina, Us

• Redesign and restructure SharePoint Online (SPO) architecture post-migration, optimizing lists, libraries, and permissions for improved data accessibility and adherence to DoD specifications.• Develop custom solutions using Power Apps and Power Automate, enhancing process efficiency and automating workflows, which improved team productivity by approximately 20%.• Secure SPO environment by implementing advanced permissions and access controls, ensuring data integrity and protection of sensitive information.• Conduct end-user training on SharePoint Online and Microsoft Teams, driving adoption and seamless cross-departmental collaboration across DoD teams.• Design and deploy SharePoint sites tailored to departmental needs, aligning site functionality with command-wide standards for consistent user experience.

Falls Church, Virginia, Us

• Architected complex SharePoint environments, including custom lists, libraries, and content types, enhancing data structure and user experience in alignment with DoD requirements.• Automated workflows and optimized forms to streamline processes, improving operational efficiency and data integrity across multiple departments.• Designed responsive SharePoint sites using CSS and HTML, creating user-friendly interfaces that aligned with DoD branding and improved navigation.• Performed extensive site cleanup to improve site performance and load times by systematically archiving and removing outdated content.• Enhanced project workflows using SharePoint Designer 2013 and KWizCom forms, reducing task completion time by approximately 25%.• Secured data integrity and confidentiality through comprehensive management of SharePoint security models and permissions, maintaining strict adherence to DoD security protocols.

Newport News, Virginia, Us

• Developed in-house ticketing systems in SharePoint Online, reducing response time for IT service requests and improving administrative efficiency for a 200+ user base.• Configured SharePoint workflows and security protocols, creating organized and engaging user experiences that increased user adoption rates by 30%.• Led seamless migration of A2 Directorate’s SharePoint from 2013 to SPO, enhancing system performance and supporting cross-functional collaboration.• Refined data architecture with Managed Metadata, optimizing navigation and information structure, which improved data retrieval time for end-users.• Implemented continuity solutions for rotating staff, saving 4 hours per month in meetings and using JSON customization to enhance site functionality.• Integrated SharePoint with Microsoft Teams, creating a unified collaboration platform that enhanced productivity and user satisfaction across DoD departments.

Newport News, Virginia, Us

• Administered Active Directory for over 500 users across NIPR, SIPR, and JWICS classifications, ensuring secure and efficient access in classified environments.• Streamlined account onboarding process, reducing onboarding time by 75%, enabling faster integration of new personnel.• Conducted specialized training on Microsoft Teams, OneDrive, and SharePoint, enhancing software proficiency and tool utilization by DoD teams.• Maintained optimal security by coordinating timely updates and patches across all classified networks, adhering to DoD cybersecurity standards.• Configured and deployed new hardware, including VTC and VoIP across four classifications (NIPR, SIPR, BICES, JWICS), ensuring seamless, cross-functional functionality.• Resolved technical issues for end-users, achieving a 95% resolution rate through an in-house ticketing system, minimizing operational disruptions.• Ensured network connectivity via Cisco ISE and CUCM, maintaining 100% system uptime essential for mission-critical operations.• Validated clearances through DISS as part of ISSO responsibilities, maintaining strict compliance with regulatory standards.

Falls Church, Virginia, Us

• Conducted advanced diagnostics to swiftly identify and resolve reported issues, ensuring minimal downtime and optimal system performance.• Efficiently installed and managed numerous software packages across all network devices via System Center Configuration Manager (SCCM), enhancing operational efficiency and software consistency.• Oversaw Active Directory (AD) services for 122 users and 806 computers, ensuring seamless user management and system stability.• Provided end-user support by expertly configuring computer setups and wire management, optimizing workspace functionality and productivity.• Deployed and maintained 93 printers using Print Logic web browser, ensuring consistent printing functionality, and minimizing disruptions.• Assisted network engineers in the removal and installation of Brocade switches, delivering troubleshooting support via Remote Desktop (RDP), ensuring swift resolution of network issues.• Collaborated with Tier II and Tier III technicians to troubleshoot LAN and WAP issues, fostering a collaborative environment and efficient issue resolution.

Fayetteville, North Carolina, Us

• Managed radar systems with proprietary LVC software, ensuring seamless VPN connectivity, resolving technical issues, and maintaining operational standards through visual inspections and routine maintenance of IT equipment.• Utilized Remote Desktop Protocol (RDP) for advanced diagnostics on remote radar systems and orchestrated live electronic warfare training exercises for NATO personnel, simulating realistic threat environments with COP and ARES.• Troubleshooted and rectified network issues in multiple Windows 10 systems, leveraging Command Line Interface expertise. Additionally, collaborated on enhancing MACE to advance modeling and simulation capabilities for critical military training and evaluations.

Us

• Orchestrated air traffic procedures for over 100 aircraft daily in challenging conditions, ensuring strict adherence to FAA and Air Force standards.• Managed and disseminated flight plan information, delivering clearances and advisories while coordinating with six affiliated organizations. Additionally, informed shift teams about dynamic factors such as runway usage, airfield conditions, and weather-related activities.• Implemented rigorous scrutiny and strategic planning of air traffic flows, proactively identifying and mitigating potential conflicts with aircraft, UAVs, and nearby obstacles.

Arlington, Virginia, Us

• Orchestrated quality assurance inspections for a $2M airfield, flawlessly managing over 50,000 aircraft movements with zero safety incidents. Additionally, implemented a new flight strip marking system, significantly improving operational clarity and safety.• Negotiated and established 12 critical agreements with local air traffic and emergency services, bolstering operational synergy. Moreover, played a pivotal role in reducing airspace clearance times by 40% through strategic airspace coordination initiatives.• Demonstrated leadership by leading annual training for 64 soldiers, achieving a 100% certification completion rate. Furthermore, enhanced facility training programs through the development of computer-simulated Ground Controlled Approach training for military and civilian personnel.

Bachelor Of Science - Bs, Software Engineering

Master Of Science In Cybersecurity Technology, Cybersecurity/ Information Technology

Master Of Science (Ms), Management

Bachelor Of Arts, Finance