Ryan Merrill Email & Phone Number

Pawleys Island, South Carolina, US

• Engineer and administer RHEL8 systems across four sites, managing software installations, system monitoring, and security patching to ensure 99.9% uptime and compliance with DoD standards.
• Optimize and secure mission-critical WordPress sites, implementing updates and performance tuning to achieve high availability and resilience against cyber threats.
• Deploy and manage Apache HTTP server, setting up virtual hosts for multiple websites, enhancing efficiency and safeguarding DoD web services.
• Build and orchestrate scalable AWS cloud environments using EC2 and RDS, implementing secure and resilient infrastructure for software applications.
• Implement cybersecurity protocols aligned with DISA guidelines, elevating security and regulatory compliance for all managed systems.

Pawleys Island, South Carolina, US

• Redesign and restructure SharePoint Online (SPO) architecture post-migration, optimizing lists, libraries, and permissions for improved data accessibility and adherence to DoD specifications.
• Develop custom solutions using Power Apps and Power Automate, enhancing process efficiency and automating workflows, which improved team productivity by approximately 20%.
• Secure SPO environment by implementing advanced permissions and access controls, ensuring data integrity and protection of sensitive information.
• Conduct end-user training on SharePoint Online and Microsoft Teams, driving adoption and seamless cross-departmental collaboration across DoD teams.
• Design and deploy SharePoint sites tailored to departmental needs, aligning site functionality with command-wide standards for consistent user experience.

Falls Church, Virginia, US

• Architected complex SharePoint environments, including custom lists, libraries, and content types, enhancing data structure and user experience in alignment with DoD requirements.
• Automated workflows and optimized forms to streamline processes, improving operational efficiency and data integrity across multiple departments.
• Designed responsive SharePoint sites using CSS and HTML, creating user-friendly interfaces that aligned with DoD branding and improved navigation.
• Performed extensive site cleanup to improve site performance and load times by systematically archiving and removing outdated content.
• Enhanced project workflows using SharePoint Designer 2013 and KWizCom forms, reducing task completion time by approximately 25%.
• Secured data integrity and confidentiality through comprehensive management of SharePoint security models and permissions, maintaining strict adherence to DoD security protocols.

Newport News, Virginia, US

• Developed in-house ticketing systems in SharePoint Online, reducing response time for IT service requests and improving administrative efficiency for a 200+ user base.
• Configured SharePoint workflows and security protocols, creating organized and engaging user experiences that increased user adoption rates by 30%.
• Led seamless migration of A2 Directorate’s SharePoint from 2013 to SPO, enhancing system performance and supporting cross-functional collaboration.
• Refined data architecture with Managed Metadata, optimizing navigation and information structure, which improved data retrieval time for end-users.
• Implemented continuity solutions for rotating staff, saving 4 hours per month in meetings and using JSON customization to enhance site functionality.
• Integrated SharePoint with Microsoft Teams, creating a unified collaboration platform that enhanced productivity and user satisfaction across DoD departments.

Newport News, Virginia, US

• Administered Active Directory for over 500 users across NIPR, SIPR, and JWICS classifications, ensuring secure and efficient access in classified environments.
• Streamlined account onboarding process, reducing onboarding time by 75%, enabling faster integration of new personnel.
• Conducted specialized training on Microsoft Teams, OneDrive, and SharePoint, enhancing software proficiency and tool utilization by DoD teams.
• Maintained optimal security by coordinating timely updates and patches across all classified networks, adhering to DoD cybersecurity standards.
• Configured and deployed new hardware, including VTC and VoIP across four classifications (NIPR, SIPR, BICES, JWICS), ensuring seamless, cross-functional functionality.
• Resolved technical issues for end-users, achieving a 95% resolution rate through an in-house ticketing system, minimizing operational disruptions.

Falls Church, Virginia, US

• Conducted advanced diagnostics to swiftly identify and resolve reported issues, ensuring minimal downtime and optimal system performance.
• Efficiently installed and managed numerous software packages across all network devices via System Center Configuration Manager (SCCM), enhancing operational efficiency and software consistency.
• Oversaw Active Directory (AD) services for 122 users and 806 computers, ensuring seamless user management and system stability.
• Provided end-user support by expertly configuring computer setups and wire management, optimizing workspace functionality and productivity.
• Deployed and maintained 93 printers using Print Logic web browser, ensuring consistent printing functionality, and minimizing disruptions.
• Assisted network engineers in the removal and installation of Brocade switches, delivering troubleshooting support via Remote Desktop (RDP), ensuring swift resolution of network issues.

Fayetteville, North Carolina, US

• Managed radar systems with proprietary LVC software, ensuring seamless VPN connectivity, resolving technical issues, and maintaining operational standards through visual inspections and routine maintenance of IT.
• Utilized Remote Desktop Protocol (RDP) for advanced diagnostics on remote radar systems and orchestrated live electronic warfare training exercises for NATO personnel, simulating realistic threat environments with COP.
• Troubleshooted and rectified network issues in multiple Windows 10 systems, leveraging Command Line Interface expertise. Additionally, collaborated on enhancing MACE to advance modeling and simulation capabilities for.

US

• Orchestrated air traffic procedures for over 100 aircraft daily in challenging conditions, ensuring strict adherence to FAA and Air Force standards.
• Managed and disseminated flight plan information, delivering clearances and advisories while coordinating with six affiliated organizations. Additionally, informed shift teams about dynamic factors such as runway.
• Implemented rigorous scrutiny and strategic planning of air traffic flows, proactively identifying and mitigating potential conflicts with aircraft, UAVs, and nearby obstacles.

Arlington, Virginia, US

• Orchestrated quality assurance inspections for a $2M airfield, flawlessly managing over 50,000 aircraft movements with zero safety incidents. Additionally, implemented a new flight strip marking system, significantly.
• Negotiated and established 12 critical agreements with local air traffic and emergency services, bolstering operational synergy. Moreover, played a pivotal role in reducing airspace clearance times by 40% through.
• Demonstrated leadership by leading annual training for 64 soldiers, achieving a 100% certification completion rate. Furthermore, enhanced facility training programs through the development of computer-simulated Ground.

Bachelor Of Science - Bs, Software Engineering

Master Of Science In Cybersecurity Technology, Cybersecurity/ Information Technology

Master Of Science (Ms), Management

Bachelor Of Arts, Finance