Ryan Fong

Ryan Fong Email and Phone Number

Chief Executive Officer @ SPINS Photonics
California, United States
Ryan Fong's Location
San Francisco Bay Area, United States
Ryan Fong's Contact Details

Ryan Fong work email

Ryan Fong personal email

n/a
About Ryan Fong

Ryan Fong is a Chief Executive Officer at SPINS Photonics.

Ryan Fong's Current Company Details
SPINS Photonics

Spins Photonics

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Chief Executive Officer
California, United States
Website:
spinsphotonics.com
Employees:
6
Ryan Fong Work Experience Details
  • Spins Photonics
    Chief Executive Officer
    Spins Photonics
    California, United States
    View
  • 23Andme
    Program Manager, Strategic Planning Operations
    23Andme Mar 2023 - Present
    Sunnyvale, California
    - Created new infrastructure to automate the quarterly process of collecting, finalizing, and broadcasting Company-level and Department-level OKRs across the company- Organizing and translating workflows to become automated in SmartSheet so teams across the company can spend more time delivering on actionable items rather than manually coordinating their internal processes
    View
  • 23Andme
    Customer Content Specialist
    23Andme Jun 2020 - Mar 2023
    Sunnyvale, California
    - Responsible for editing and publishing all articles on the company’s customer help center as the product evolves- Manage the company's AI chatbot to improve customer satisfaction and other key response metrics- Learned HTML and CSS in a few months to quickly become a strong, independent team contributor who needs minimal supervision- Train and support colleagues with using HTML and CSS to help them maximize their usage of company knowledge system materials- Regularly monitor the 800+ help center articles and 2100+ customer service macros used by the 23andMe Customer Care team
    View
  • 23Andme
    Customer Operations Specialist
    23Andme Aug 2019 - May 2020
    Sunnyvale, California
    - Optimize customer loyalty by answering customer inquiries via phone and email in a timely and thorough manner- Collaborate with team members to prepare resources that will address upcoming customer needs- Uphold company policies and workflows while demonstrating compassion and empathy- Gained expertise in all product areas to be capable of handling any customer inquiry topic
    View

Ryan Fong Education Details

Frequently Asked Questions about Ryan Fong

What company does Ryan Fong work for?

Ryan Fong works for Spins Photonics

What is Ryan Fong's role at the current company?

Ryan Fong's current role is Chief Executive Officer.

What is Ryan Fong's email address?

Ryan Fong's email address is ry****@****dme.com

What schools did Ryan Fong attend?

Ryan Fong attended University Of California, Los Angeles, Western Governors University.

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