Ryan Hanna Email & Phone Number

Las Vegas, Nv, Us

Remote

Manage programs critical to post-sales operations while leading our AI and automation practice for Meta AR/VR/XR customer service teams. I support multiple functional areas, including Customer Experience, Customer Support, Service & Repair, Reverse Logistics, and Online Service Transactions. I lead self-service strategy with cross-functional stakeholders and manage program execution through requirements gathering, documentation, project tracking, testing, deployment, measurement, reporting, and more

Mountain View, Ca

Managed data services operations for executives, stakeholders, and functional leaders. DRI for company-wide dashboards and KPI tracking for the entire organization. Led weekly business review to influence strategy at the executive level. Worked with principal data engineers in managing data warehouse projects and research covering customer engagement and retention

Mountain View, Ca

Principal tech support engineer through Angel and A-Series rounds, managingall of support through Samsung acquisition in 2014. Opened, hired, trained, and managed a dedicated contact center team scaling from four to 30+ agents with multiple leads and trainers, with 98% customer satisfaction rating and positive public reviews . Planned, built, and managed escalation procedures, issue-tracking systems, CRM, help desk features, knowledge base content, and training material

Tucson, Arizona Area

Pennington Creative is an online marketing service provider for businesses. I conducted research and crafted content for business blogs, social media copy, and infographic campaigns. I also contributed to the company's recruiting initiatives, new product development, and software implementation.

San Angelo Texas

Made three appearances including one start as a pitcher with an independent professional baseball team as part of the North American Baseball League. Compiled a 1-0 record with a 3.75 earned-run average in 12 innings pitched. Struck out 11 batters while walking three.

Tucson, Arizona Area

Managed multi-million-dollar retail business. Supervised sales floor operations, maintained organization of stockroom, scheduled associates, processed payroll, recruited, hired and terminated staff, organized all records related to store operations. Trained new and current staff members in all aspects of retail presentation and service. Involved directly in customer service, financial transactions and deposits, store maintenance and language translation in a retail market consisting predominantly of native Spanish-speakers.

Rosmalen, The Netherlands

Appeared in 12 out of 22 games as a starting pitcher at the 1st class level. Served as pitching instructor to club’s youth program. Umpired competition at the 3rd class level while maintaining commitment to practice and competition with the club’s premier team.

Sacramento, California Area

Coordinated grassroots campaigns for multiple state-based and national non-profit groups. Recruited, managed, and trained a staff of political fundraisers, participated directly in fundraising, ran various outreach programs and activities including press conferences and phone banks. Administrative responsibilities included: digitizing and tracking all financial and statistical figures necessary to successfully run long-term campaigns; managing payroll; managing office budget of over $130,000; hiring and terminating staff; assuring the secure deposit of all funds. Promoted from Assistant Director in September of 2009. Completed over 200 hours of training in staff management, campaign coordination, political research and community organizing.

Easton, Pa

Helped fellow student athletes manage their academic needs. Taught academic workshops to incoming student athletes on time management, reading, note taking, and exam preparation. Met with individual student athletes weekly to assess academic progress and advise them on: study habits; class registration; and problems with their athletic commitments or life outside the classroom. Completed 16 hours of diversity and counseling training.