Ryan Herman Email & Phone Number

Park City, Ut, Us

Every day, countless conversations between your employees and customers affect and reflect aspects of your business—in more ways than you realize. Each discussion is overflowing with data about the individuals involved as their voices speak volumes about who they are, how they feel, and what they’ll do next. What if you could collect and understand this data? And turn it into actionable intelligence for your business?As advocates for democratized voice data insights, we’re creating a platform that enables businesses to better understand their customers and employees through the power of the human voice. Our People Intelligence Platform© blends artificial intelligence and machine learning with psychological science to reveal deep, real-time behavioral insights—all from the simple sound of a person's voice.

Partner with visionaries of disruptive technologies in developing products, commercialization strategies, and operating plans to scale growth. Focus on early- to mid-stage fintech, AI, sales intelligence companies, particularly in acquisition and turnaround situations.Selected Projects:VOICE SENSE, Tel Aviv, Israel---------------OPERATING EXECUTIVE (1/20 to 2/20): Tapped to advise VC-funded Israeli tech company on customizing and commercializing its pioneering machine learning business / product worldwide, and position it to scale growth.Led analysis, strategy, and planned maneuvers to realign team and overhaul capabilities across the corporate structure; financial mechanisms and legal; technology footprint and infrastructure; market fit and pricing; product design, R&D, and engineering; and marketing, sales operations, and lead gen.CONFIDENTIAL VC ENGAGEMENT, San Francisco, CA / San Juan, PR----------------START-UP & ACQUISITION ADVISOR (2/19 to 2/20): Engaged to partner with founding investor and managing partner of a Top 4 PE firm to explore near- and off-shore growth opportunities in Puerto Rico and the United States.Advising includes entity structuring and tax restructuring, sales and marketing call center strategy, and feasibility analysis related to tech stack requirements, source and cost-of-funds, compensation, and proforma P&L development. Exploratory projects / investments include a fintech impact investment (SMB lending platform), XaaS and fintech deal-sourcing (untapped deal sourcing opportunity), and nearshore / offshore contact center capabilities handling Tier 1-3 tech support and subscription renewals.

Irvine, California, Us

Created consumer-lending fintech matching hub (loan validation technology and origination platform) prioritizing speed and confidentiality.AI-fueled top-of-funnel web, mobile, and telephonic customer journey enables efficient experiences for borrowers and predictable customer acquisition costs for lenders (e.g., mortgage, personal loan).Drove institution-reported pull-through increases averaging 30%—concurrently decreasing prequalifying time as much as 50% and cost-per-funded loan up to 30%. Built and operationalized a self-sustaining 6-member executive team; led tech dev team on credit-based soft-pull technology development; built self-service telephonic prequalification AI digital assistant; and designed online / offline marketing and lead gen aligned with efficient marketing stack.

Tel Aviv, Israel, Il

Tapped by investors to lead productization and launch of a new category of AI- and ML-enabled predictive behavioral voice analytics (PBVA) into the global enterprise market. Highlights include bringing the early-stage, Israel-based pioneer into the Americas, and building onshore teams and capabilities to reimagine custom build services as an 8-product subscription-based SaaS-for-all offering. Restructured corporate governance, operations, and financial mechanisms; revenue, marketing, and sales intelligence operation; and technology, R&D, and engineering.

Irvine, Ca, Us

Co-founded award-winning consumer-direct fintech to scale growth and optimize the mortgage customer and lender fulfillment experience, building tech-first consumer-direct mortgage lender. Grew from 5-employee start-up to a $50 million, 320-employee, 42-state fintech that drove $1 billion in annually-funded loans.

Traveled, built a family, and invested in / rehabilitated low income housing and real estate in Denver and Phoenix. Additionally, built and sold Horsepower Ranch, a race car team (3 cars, 25 staff) as part of Daytona Road Racing Series, Pro-Am Arrive & Drive Program.

Conceived and built analytics-powered customer acquisition/mortgage loan origination experience that disrupted traditional lending by removing the middle-man (big bank) and helped create the direct-to-consumer industry.Operationalized and built company from a yellow notepad to a sustainable enterprise, acquired by HSBC in 2006. Tenure ranged from building a 250-employee workforce to designing/customizing technologies and workflows to execute loan production on a manufacturing scale. Additionally, pioneered human capital and custom technologies/tools to automate lead-scoring, prequalification, and conversion; and maximized customer acquisition recapture, and retention through strategic ad spend, sophisticated sales sequences, and loan run-off minimization.