Ryan Michalak Email and Phone Number
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Ryan Michalak personal email
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As an experienced technical professional with extensive knowledge of the Avaya product suite and a diverse set of technical skills, I have a proven track record of delivering outstanding results in a variety of technical roles. With expertise in Windows, Linux, virtualization, SQL Server, and more, I am a skilled problem solver who excels at analyzing complex technical issues and providing innovative solutions.In my current role as Technical Consultant for Avaya's Critical Accounts Program, I work directly with business partners and customers to address technical issues during outages and implementations, providing root cause analysis and collaborating with senior leaders to drive cyber hygiene practices. Additionally, I am highly skilled in optimization and tuning of MS SQL performance, as well as in leading the design and maintenance of QuickBase, Pipelines, and Power BI reports for internal users.In my previous roles, I served as a Senior Technical Support Engineer and Senior Product Support Engineer for Avaya, where I gained experience mentoring junior engineers, creating solution designs for sales, and providing technical advice to the Professional Services custom development solutions team. Additionally, I have experience in customized Meeting Exchange components for client web portals and SQL server reports, and I have provided support for various applications including SQL, web servers, and conferencing bridges.My technical expertise extends beyond Avaya products, and includes experience in software vulnerability scanning, SSL, X.509 TLS Security Certificates, and more. I am also a Microsoft Azure AZ-900 certified professional, demonstrating my commitment to ongoing learning and professional development.If you are seeking a highly skilled technical professional with a proven track record of success, I invite you to connect with me on LinkedIn. I am always open to new opportunities to collaborate and grow both personally and professionally.
Avaya
View- Website:
- avaya.com
- Employees:
- 10
- Company phone:
- +971 4 404 8100
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Information Security Analyst IiiAvaya Feb 2023 - PresentMorristown, New Jersey, Us● Contribute to System Security Planning (SSP) which documents controls that are implemented in Avaya Products.● Oversee the vulnerability management lifecycle, including identification, prioritization, remediation, and reporting, utilizing tools such as Nessus and ensuring alignment with NIST 800-53 controls.● Report findings and collaborate directly with business partners and clients to ensure compliance and foster effective solutions with internal stakeholders.● Conduct security control assessments, including validation and verification, to ensure systems operate as intended and meet security requirements.● Utilize automation tools, including Steel Cloud, and monitoring tools like Splunk to implement, remediate, and monitor security configurations in line with STIG and CIS compliance standards.● Author and execute ansible playbooks to provide continuous auditing of server inventory and configurations. ● Management of TLS Security Certificates lifecycle including monitoring using Venafi.
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Senior Technical Consultant (Cap)Avaya Jul 2011 - Jan 2024Morristown, New Jersey, Us● Technical member of the Critical Accounts Program (CAP).● Lead Quickbase integration engineer (Quickbase, Powerbi, sql server, pipelines, msft flow)● Take ownership and drive to resolution escalated customer issues.● Avaya CCaaS (Cloud) solution demo and implement call flows, API demo config● TLS certificate creation and deployment on Avaya SBC, Avaya Equinox, Communication Manager, Session Manager and Presence servers, AES & POM. ● Nessus Security Center, Rapid7, Qualys implementations for scanning products. Participate in audits for cloud platforms. ● Work with product specialists to reproduce field found issues.● Deliver SQL architecture changes, configurations and queries for SQL servers.● Participate in lab infrascture design for broad array of products. Vmware, DNS, LDAP, SAML, SQL
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Senior Technical Support Engineer/Software Development Engineer IiiAvaya Oct 2006 - Jul 2011Morristown, New Jersey, Us● Meeting Exchange Conferencing Subject Matter Expert (SME)● Tier 4 Escalation for 24/7 phone support Tier III and installation engineers that install and support the conferencing suite of products.● Provide technical publications with detailed written documents that define processes used to support products● Technical advisor during solution design for sales and sales engineering team● Technical advisor for professional services custom development solutions● Test system patches prior to site deployment.
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Senior Support EngineerSpectel Jun 2004 - Oct 2006● Customized meeting exchange components for clients web portal and sql server reports● Lead support engineer for database integration with voice platform and Web/Data servers● Lead support engineer for API integration with customer directory servers and custom applications. -
Product Support EngineerAvaya Feb 2002 - Jun 2004Morristown, New Jersey, Us● Provided support for UNIX (SCO, SUN), Windows servers (NT, 2000,2003) and various applications including SQL (2000, Informix), Web (IIS 4.0/5.0, Apache/Tomcat)● Install conferencing bridges, databases and web servers on customer premises
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Verification EngineerGiantloop Aug 2000 - Jan 2002Tested/configured Fibre Channel and Storage Area Networks (McData, Brocade), DWDM equipment configuration (OPTera Metro 5200, Cisco 15540), SNMP reporting and configurations various networking equipment
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Qa EngineerLucent Technologies Jan 2000 - Jan 2001Espoo, Southern Finland, Fi
Ryan Michalak Skills
Ryan Michalak Education Details
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Wentworth Institute Of TechnologyComputer Engineering -
Wentworth Institute Of TechnologyTechnology Management
Frequently Asked Questions about Ryan Michalak
What company does Ryan Michalak work for?
Ryan Michalak works for Avaya
What is Ryan Michalak's role at the current company?
Ryan Michalak's current role is Senior Technical Support | Senior Technical Consultant, Security Engineer, Information Security Analyst III @ Avaya | System Security Planning, Vulnerability Assessment | Customer Facing!.
What is Ryan Michalak's email address?
Ryan Michalak's email address is mi****@****ail.com
What is Ryan Michalak's direct phone number?
Ryan Michalak's direct phone number is +178187*****
What schools did Ryan Michalak attend?
Ryan Michalak attended Wentworth Institute Of Technology, Wentworth Institute Of Technology.
What are some of Ryan Michalak's interests?
Ryan Michalak has interest in Cooking, Electronics, Home Improvement, Automobiles, Home Decoration.
What skills is Ryan Michalak known for?
Ryan Michalak has skills like Databases, Linux, Unix, Troubleshooting, Telephony, Quality Assurance, Telecommunications, Leadership, Cisco Technologies, Tcp/ip, Hardware, Computer Hardware.
Who are Ryan Michalak's colleagues?
Ryan Michalak's colleagues are Newell Mccaw, Sanjoy Dutta, Hu (Kai), Ji Ran, Prycila Cerqueira, Dhairysheel Deshmukh, Patrick Maes.
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