Assisting with Technical Support calls & training.Troubleshooting of CAM Software & coordinating with International Support Team when needed.Advanced troubleshooting of Windows based Operating SystemsDiagnosis & Troubleshooting of PC HardwareCorrespondence with clients and maintaining highest levels of customer service standards in person, over the phone and through email.Writing and overseeing Training Documents and publishing to the website portal.Training Dealers / Resellers and End-Users on the software and website portal.

Configuring Cisco Meraki equipment such as Switches, Firewalls, Access Points and Security Devices . Configuring various routers and modems remotely to connect to networks. Working with field technicians to complete site surveys and network installations. Re-Imaging and configure desktops with a Linux interface.

Maintenance, Repair and Upgrade as neededMaintain above 90% quality control and ticket resolution.Installation of Windows 7 and Windows 10 with complete Microsoft Suite (including Microsoft Outlook)Support, monitor, test and trouble-shoot hardware and software issues on Windows 7 and Windows 10 PC’sDirectly interact with Employees locally and remotely, providing user hardware and software IT supportTroubleshooting Windows 7 and Windows 10 applicable software.Read, review, utilize department M&Ps and implement as standard practice for daily workTrain new employee to have a better comprehensive understanding of the firms ticketing system; as well as, how to utilize firm resources for better ticket resolution.

Preparing computers; Installing all hardware and softwareInstallation of ApplicationsMaintenance, Repair and Upgrade as neededEstablish Small Office Home Office Networks; including Virus, Spam and Adware control.Installation of Windows XP with complete Microsoft Suite (including Microsoft Outlook)Support, monitor, test and trouble-shoot hardware and software issues on Windows XP & Windows 7 PC’sDirectly interact with Employees locally and remotely, providing user hardware and software IT support

Use of multiple software systems which include applications to process residential digital or residential circuit switch phone to ensure customer work orders are completed accurately and on-time. • Completes ICOMs work queues and comments customer accounts.• Complete assigned work activities within established with in expected product levels• Maintain acceptable departmental accuracy standards• Accurately track, manage, and report daily work minutes• Read, review, utilize department M&Ps and implement as standard practice for daily work.

• Technology and Custom Support• Configuration and resetting network access accounts• Installation of new hardware and software• Coordination of ser setups, installations and upgrades• Train internal team on technology

• Pre-and post- service appointment assistance • Customer support troubleshooting hardware, network, computer diagnostics and repair.• Identify and leverage opportunities to provide additional products and services to customers• Advanced training in billing system, identify customer issues and conflict resolution

• Resolution of customer’s delinquent accounts including negation and settlement arrangements