Ryan Milligan Email and Phone Number

- Led all business analysis and functional design efforts for the multi-year implementation of a web-based real estate analysis platform utilized by US Restaurant Development corporate and field users for the selection of new restaurant locations and reinvestments; responsible for the gathering, analysis, and prioritization of data, functional, and reporting requirements for ongoing solution releases- Assisting with business analysis efforts for the remainder of the US Restaurant Development suite (approximately 15 applications) for site- and development project-level data management and reporting- Managing all functional enhancements and data activities for a financial analysis application used by US Finance to determine general viability of new restaurant openings and reinvestments based on company policies- Supporting all functional enhancements and data sourcing activities for the entire US Franchising suite (approximately 5 applications) - Currently leading the application portfolio analysis of multiple departments to identify opportunities for consolidation / simplification; includes a complete mapping of corporate and field roles to current-state business processes and associated functionality in existing applications, in addition to a full reanalysis of stakeholder personas and requirements for traceability to objectives

September 2012 to November 2012: Business Analyst at a health care insurance client. Supported the business analysis of custom enhancements to a vendor-owned medical code lookup tool designed to accommodate the ICD-10 (International Classification of Diseases, 10th ed.) code set.February 2012 to August 2012: Business Analyst at Accenture’s internal information technology organization. Supported the analysis phase for the replacement of a tool used by various teams to view and update details of Accenture servers.October 2011 to January 2012: Functional Design Consultant at a consumer goods (food and beverage) client. Supported the business analysis and functional design of new data interfaces in the client’s existing trade promotion management application.October 2010 to September 2011: Business Analyst at Accenture’s internal information technology organization. Led the delivery of new e-forms and data interfaces designed to transfer employee-populated personal data from Accenture’s onboarding application to a central HR system.October 2009 to October 2010: Process Analyst at an energy client. Captured existing processes from the client’s customer service department in the United States and leveraged to create to-be processes that fit the client’s new global template.January 2009 to September 2009: Business Analyst at a pharmaceutical client. Gathered requirements and tested multiple enhancements for the client-owned system responsible for logging and tracking product complaints and product information requests. Led the usability design for the application as well as for a new set of custom reports.September 2008 to January 2009: Test Analyst at a pharmaceutical client. Assisted with the testing phase of a contract management application designed to automate the client’s existing process of manually sending new contract notifications and product price change notifications to customers.

Wrote regression tests and training documentation for the user interfaces of government-level encryption devices.