Ryan Mitchell Email & Phone Number

Salt Lake City, Ut, Us

Layton, Ut

• Optimized continuous improvement strategies to drive employee performance.• Reduced expenses by reducing waste and allocating staff appropriately.• Managed and developed a team of Supervisors and Customer Service Specialists.• Partnered with Recruiting to refine hiring practices and reduce employee attrition.

Ogden, Ut

• Led and developed a team of 18+ Customer Service Specialists.• Analyzed team performance to drive KPI improvements and close performance gaps.• Partnered with Recruiting and Training Departments to improve hiring and employee development.• Spearheaded multiple initiatives to drive Net Promoter Score (NPS) and customer satisfaction survey (CSAT) results.

Draper, Ut

• Coached and developed a Team of 18+ Agency Services Representatives.• Spearheaded continuous improvement initiatives to improve workflow and remove inefficiencies.• Hiring Manager for external and internal candidate selection, hiring, and new hire onboarding.

Layton, Ut

• Coached and developed a Team of 15+ health insurance representatives.• Served as a Senior Supervisor Mentor to 9 Supervisors• Assistant Recruiter for external candidate selection and hiring.

Ogden, Ut

• Lead and developed a team of 8-12 Team Leaders• Site revenue, profit, throughput, and employee retention exceeded published goals in 2012 and 2013.• Spearheaded Project and Site performance and recognition incentives.• Represented Convergys on all Client performance calls.