• Created and deployed images, managed servers for staff/faculty and lab computers university-wide, utilizing SCCM, Intune, Azure AD, Bitlocker Encryption, Active Directory, Group Policies, Kace K2000, K1000 (SDA, SMA), DeployStudio, Addigy, Hyper-V and Vmware Servers.• Produced reports based on device management using SQL queries from inventory management system database.• Completed large-scale project upgrading the Universities Computers from Window 7 to Windows 10 with remote auto deployments.• Created Windows zero touch autopilot deployment with Intune so that Staff/Faculty could purchase Ryerson computers straight from Dell that come with Ryerson Software installed and managed the Computers with Intune and Azure AD. • Facilitated domain name change from Ryerson to Toronto Metropolitan University on managed servers.• Proficient in programing and scripting with Powershell, VB, C++, batch scripting, HTML, SQL, etc.• Instrumental in moving Computer management, deployment system from Quest Kace system over to a combination of SCCM, Intune using Hybrid joined computers.• Provided computer security and digital forensics and data recovery and helped manage computer security with Sophos Console (on prem and cloud)

• Providing deskside/remote technical support for staff, faculty and students in various departments within the University.• Creating new images with the latest software for the different departments we support with K2000 for PCs and DeployStudio for Macs.

• Provided first and second level deskside/remote technical support for a global infrastructure supporting 300+ employees with offices over Canada, America and Europe.• Troubleshot hardware, software and network connectivity issues in patch panels, switches for Windows 2012 network infrastructure with PC’s and Mac’s. Additionally, supported telephones, mobile phones (Airwatch MDM) and printers and other devices such as scanners and label printers. • Responsible for procurement/setup of technology/software components with vendors as well as setting up/disabling new/former employees on the network and email.• Oversaw the imaging/deployment of software/hardware by creating scripted installations for a variety of PC’s, drivers, applications and captured/deployed images/applications/updates with K1000/K2000 appliance.

• Successfully retrieved and built website from source code that was initially lost.• Tested website for bugs through Microsoft visual studios 2012 express and documented them as well as helped to fix bugs in the code.• Setup Entity framework and helped to manage the database through Microsoft SQL Server 2012.

* Taught a wide variety of subjects in English and helped to develop curriculums and better teacher practices to create an optimal learning environment and better customer satisfaction.* Guided Adults for over 2 years in English writing, public speaking and held conversation classes in English based on current events and issues in the news. Coordinated a monthly English presentation competition.* Taught kindergarten through to high school for over 3 years. Prepared curriculum and lesson plans for classes, also quizzes and exams. Marked and graded students’ progress reports. Taught younger novice English students using the Read Aloud, Reading process.

* Tested, troubleshot and fixed electronic products and equipment designed for aerospace and defense applications and made sure they met strict operating procedures.* Provided reliable support over the life-cycle of electronic products and aftermarket support activities such as repair and overhaul, product spares, obsolescence management and reliability analysis.

* Identified, isolated and repaired computer hardware, software (OS’s, desktop, network applications, etc.), printers, telecommunications and network equipment technical issues remotely or in person as needed.* Documented technical issue details (location, machine, etc.) and solutions within an internal ticketing system. * Performed preventative maintenance routines and installed new hardware and setup security access and privileges within the intranet in active directory and setup email privileges within Microsoft Exchange server.* Was available for support on a 24-7 basis to limit system down time during internal or external outages.

* Provided desktop technical support to Apple customers in North America over the phone.* Demonstrated strong troubleshooting and problem solving skills through solving customer issues in a timely manner.

* Installed/repaired/maintained critical safety systems for navigation, surveillance, communications and air traffic management in the avionics industry.* Demonstrated skilled soldering and desoldering skills when repairing malfunction equipment* Traveled over eastern Canada and worked in small teams and long hours to complete time sensitive projects.* Cabled large scale technology infrastructures according to ISO standards such as PBX housing, servers, etc.