Ryan Mcnally Email & Phone Number

New York, New York, United States

• Lead and mentor a team of three, ensuring the development and management of training and policy resources for over 200 staff members spread across the United States, Canada and India.
• Oversee the operation of a permissions-based content management system (M-Files), enhancing knowledge extraction and sharing across departments.
• Design and communicate resources for weekly policy meetings, keeping staff and customers informed of critical updates.
• Proactively identify knowledge gaps across teams and develop targeted resources and training materials to bridge these gaps, improving overall staff competency and operational efficiency.
• Conduct weekly meetings with senior and mid-level managers to ensure smooth policy implementation.
• Direct the creation of a comprehensive training curriculum through instructor-led sessions and e-learning modules, incorporating pre-training exercises, assessment tools, and ongoing support.

New York, United States

• Facilitated onboarding and knowledge access for a culturally diverse remote workforce, tailoring new hire training across multiple time zones.
• Developed, updated, and maintained knowledge assets to ensure organizational consistency.
• Regularly evaluated the accuracy and quality of content, ensuring uniform policy interpretation across departments.

New York, United States

• Conducted research on foreign institutions and credentials, specializing in evaluations from Spanish, Portuguese, and French-speaking regions.
• Monitored educational trends and policy changes impacting academic equivalencies, providing insights to managers and making informed policy proposals.
• Collaborated closely with team leaders to ensure fair and consistent evaluations, maintaining high standards of accuracy.

• Conducted research on foreign institutions and credentials, specializing in evaluations from Spanish, Portuguese, and French-speaking regions.
• Monitored educational trends and policy changes impacting academic equivalencies, providing insights to managers and making informed policy proposals.
• Collaborated closely with team leaders to ensure fair and consistent evaluations, maintaining high standards of accuracy.

Greater New York City Area

• Analyzed foreign academic documents to determine U.S. and Canadian equivalencies for higher education and immigration purposes.
• Advised applicants from Spanish, Portuguese, and French-speaking countries, ensuring accurate document submission.
• Worked with team members to maintain consistency in evaluations and ensure adherence to organizational standards.

Lisbon, Portugal

• Delivered 8 adult ESL business courses focused on enhancing written and oral communication skills.
• Taught English learners across all proficiency levels, from beginner to advanced, adapting lessons to meet their specific needs.
• Administered Cambridge FCE examinations for Portuguese military officers, ensuring adherence to exam standards and protocols.
• Specialized in adult pedagogy, tailoring teaching methods to suit the learning styles of adult students.
• Developed and implemented coursework aligned with Cambridge exam standards, supporting student preparedness for certification.
• Collaborated with instructors and administrative staff to ensure timely and successful course completion for all students.

Lisbon Area, Portugal

• Developed curriculum aligned with industry standards for students pursuing medical and nursing degrees, ensuring relevance and academic rigor.
• Advanced students from beginner to advanced language proficiency over the course of one year through structured and progressive instruction.
• Provided individualized tutoring outside of regular class hours, addressing specific challenges and enhancing student outcomes.
• Applied second language acquisition theories to tailor instruction to each student's unique learning needs, improving language retention and fluency.

Providence, Rhode Island Area

• Supported Deans and University administration by providing comprehensive assistance to over 60 faculty members, ensuring smooth daily operations.
• Guided students to appropriate University services, helping them access academic resources and support programs.
• Trained staff and faculty on University programs (UConnect) and Microsoft software, enhancing their technical proficiency and program usage.

Providence, Rhode Island Area

• Handled sensitive information for criminal and civil trials, ensuring confidentiality and accuracy in legal processes.
• Translated verbal and written communications for Spanish and Portuguese-speaking clients, facilitating clear and effective understanding.
• Collaborated with insurance companies to resolve billing inquiries and manage payment collections, ensuring timely and accurate transactions.
• Managed bill collection efforts for the office’s general accounting, maintaining accurate financial records and ensuring consistent payment follow-ups.

Bachelor Of Science (Bs), International Business, 3.8

Portuguese Language And Management