Jan Ryan Managaytay Email & Phone Number

Valenzuela, Ncr, Ph

Creating, Managing, and Maintaining Data to drive key performance indexPowerBI Expert Transforming raw data into actionable PowerBi Dashboards

Manila, National Capital Region, Philippines

• Troubleshooting all WAH Technical Issues of all frontlines and support (2 LOBs)• Handled all the escalated cases of the front-line agents.• Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.• Identified appropriate solutions to minimize issues and quickly solve problems.• Responded quickly to customer complaints and used root cause analysis to initiate problem resolution.• Communicating to various department to provide issue resolution.

Sendai, Miyagi, Japan

• Analyzed system risk to identify and implement appropriate operation improvement.• Trained Case Manager/Supervisors to perform and document quality audits.• Observed employee fieldwork and usage of materials for quality and consistency.• Compiled data for case reports to disseminate to staff members, Case Mentors and management team.• Created detailed reports based on observations from performing spatial analysis.• Proactively identified and solved complex problems impacting operations management and business direction.• Created communication strategies to meet client objectives.• Developed action plans designed to improve KPIs.

Ncr - National Capital Region, Philippines

• Scheduled training sessions based on availability of classrooms, equipment and instructors.• Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.• Mentored and coached new members by giving positive feedback and constructive criticism.• Developed complete training programs and led training using expert learning techniques.• Checked tracking systems for student and instructor leaves, attendance scores and overall performance.• Evaluated client processes, employee performance and training progress to determine additional training needs.

Ncr

• Handled all the escalated cases of the front-line agents.• Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.• Identified appropriate solutions to minimize issues and quickly solve problems.• Responded quickly to customer complaints and used root cause analysis to initiate problem resolution.• Communicating to various department to provide issue resolution.

Ncr - National Capital Region, Philippines

• Responded (email/call) to 10-30 individual tickets every day to provide end-user support on Desktop, Laptop, and other peripherals.• Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.• Supported Consumer/Commercial customers having product issues assisting with troubleshooting steps and replacing of hardware.• Monitored service orders to completion and closed service tickets.

Bachelor Of Science - Bs, Computer Engineering

Activities and Societies: NU Underdawgz

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Dancing CAT OfficerStudied as part of the Beaterio High School Program (Scholarship)