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• Negotiating new business, product upsell and renewal contracts• Building, growing, and maintaining extraordinary client relationships and partnerships• Actively contributing to the development of company go-to-market sales strategy as member of Revenue Leadership Council• Strategizing client operations from implementation through expansion phases• Generating customer advocacy through events, use cases, case studies, and engagements• Driving product roadmap as member of Product Steering Committee• Responsible for driving value through analytics and process evolution

• Responsible for maintaining key business relationships with C level clients• Provided strategy and guidance through each phase of the business cycle• Successfully created reporting metrics geared toward customer retention and optimizing growth• Trained new customers on the intricacies of our platform via classroom style presentation and interaction• Liaised between technical resources and end user; providing clear, actionable communication• Advocated for both customer and company with a common goal of improving the product while maintaining an excellent customer experience• Successfully developed and managed team processes around efficiencies and key performance indicators• Analyzed support data to help guide product team toward enhancement requests, bug fixes, and the creation of new features.

Team Red White and Blue's mission is to enrich the lives of America’s veterans by connecting them to their community through physical and social activity. It's been an honor and a privilege such a special organization and watch it grow rapidly at the local, regional, and national levels. As Volunteer Director, I was responsible for creating, coordinating and staffing volunteer events that aligned with the organizations mission and provide opportunities for veterans to connect with their community.

Senior Product Consultant DialogTech, Inc. - Chicago, IL |June 2011-July 2014| • Provided implementation strategy for enterprise level prospects and clients, focusing on their individual needs and use cases• Built and present custom platform solutions, aligning our hosted SaaS software with the client’s business model• Served as trusted advisor through discovery, decision, and implementation phases• Integrated and refined new pre-sales processes to optimize customer experience• Advocated for product enhancements to ensure our platform scales with our customer base.• Deep knowledge of SaaS based marketing automation applicationsSenior Customer Success Specialist • Provided all support and consultation for top revenue-generating client accounts• Senior member of 7-person team that manages 4100+ active customer accounts• Facilitated biweekly product roadmap and software enhancement meetings • Empowered to negotiate and execute on key business decisions affecting our customers• Proactively handled pre and post-sales demonstration of SaaS platform • Led implementation of Salesforce.com data and document storage project for Sales, Marketing, and Support departments• Implemented key performance indicators to standardized department goals and metrics• Integral part in maintaining open communication between management and customer base• Assisted in designing and directing various projects, product

As a volunteer at USGBC, I am currently trying to help our chapter network with professionals in the sustainable and green building communities. We are currently working on some great projects that promote Green Building throughout the City of Chicago by educating everyone from school aged children to established professionals on the benefits of sustainability and how they can get involved!

• Successfully provided environmental landscape design and consultation services• Analyzed and took inventory of sites, projects• In charge of all company planning and budgeting operations • Maintained customer relations and network development• Construction of quotes and budgets• Implemented and followed up on design and consulting contracts• Marketed skills, product, and personality to customers across Chicago area• Advised all stages of design from initial analysis to completion and presentation

Sales of various products and servicesMake recommendations based upon extensive product knowledgeLearn consumer needs and help develop a solutionSuccessfully sell featured products based on the season

Prepared site renovation and construction document plans for Campus Residence HallsDesigned and prepared documents for and supervised installation of Indiana University Police Department agrarian planPrepared initial development plan for Indiana University recreational facility and cycling pathAttended weekly meetings with University officials involving project status and maintenance Designed conceptual rooftop plans for Indiana University Memorial UnionCorroborated construction details and verified installation with construction foremen Constructed plans and designated placement of campus bus sheltersDeveloped demolition plan for abandoned campus building now being reconstructed as an Indiana University academic buildingComposed conceptual plans for dining space adjacent to a restaurant in

Revised design of Mountain House Model ParkDevised Trilogy Mountain House Design Manual for inclusion of vector maps and graphicsDeveloped final graphic rendering for Mountain House Gatehouse EntryImplemented horticultural specifications for Trilogy BoulevardAnalyzed current and completed construction projects to identify horticultural concepts for potential implementation at current and future projectsCreated final graphic presentations for planning developments throughout the continental USAttended design-oriented site visits of projects throughout the Denver Metro AreaParticipated at in-house client and product presentations from alternative pavement options to green roof installation

Followed successful sales strategies and techniques in order to sell Cutco brand knivesMade sales appointments around Northwest Indiana and Illinois and successfully sold products to customers Sold products based on demonstration and quality assuranceExcelled in team building exercises intended to deliver a quality sales experienceBuilt healthy trust based relationships with clients Made sales based on references given by clients