Ryan Shen Email & Phone Number

Brisbane, Qld, Au

South Brisbane , Queensland, Australia

Brisbane, Queensland, Australia

- liaising with various stakeholders including Body Corporate members, lot owners and contractors;- maintaining up to date documentation and compliance;- creating and presenting management report to the committee;- resolving complaints and disputes from residents;- marketing rental properties, organizing inspection and processing rental applications;- crediting tenants rent payment, reconciling and balancing trust account;

Gold Coast, Queensland, Australia

- Managed both holiday bookings and long term rentals in the building;-Communicated with Body Corporate Committees, Strata Managers, lot owners, tradespeople, and tenants and ensuring all building procedures are maintained and compliant with by-law;-Created and presented quarterly reports, and attending AGM meeting;-Managed the assets which are maintained in good repair, utilized in the most cost-effective manner, and serviced in accordance with the statutory requirements, whilst maintaining the highest level of safety and customer service.

Fortitude Valley, Queensland, Australia

- Responded to any emergencies and callouts during after hours;- Maintained a good relationship with a range of stakeholders including committee, lot owners and contractors;- Resolved problems for residents such as noise complaint and responded any of their questions; liaised with relevant contractors to fix any damage inside the building;- Created and presented caretaker report to the committee;- Performed daily caretaker duties in the building and fixed minor breakages such as replacing faulty light bulbs.

Brisbane, Queensland, Australia

- Provided suggestions to Sofitel Brisbane regarding promoting products such as High Tea to Chinese customers;- Evaluated the Chinese marketing channel and provided opinions to marketing manager;- Helped Sofitel Brisbane make Chinese version of product brochure;- Assisted my supervisors to finish documentary works

Master'S Degree, Tourism, Event And Hospitality Management

Activities and Societies: * Employability Award (100 hours volunteering, 100 hours working experience, 5 supplementary workshops) * Second.

Bachelor'S Degree, E-Commerce/Electronic Commerce

Activities and Societies: * First prize of Online Sales Competition * Second prize of National Online Debating Competition * Third prize.