Ryan Morrie Email & Phone Number

Canton, GA, US

United States

• Experience working with large Strategic Accounts (including Home Depot, State Farm Insurance, CitiGroup, and Amazon.)
• 90%+ renewal rate for the past 2 years.
• Collaborate with Renewal Team Manager to make informed negotiation decisions and actively participate in pricing calls.
• Develop save plans with the Account Executive and Customer Success Manager for at risk renewals.
• Present detailed renewal information on a weekly basis via a Weekly Renewal Meeting.
• Escalate any issues to the appropriate Team to resolve problems quickly and efficiently.

Greater Atlanta Area

• Experience working with 20 – 25 Strategic Accounts (including ADT, Bass Pro Shops, Lincoln Financial, and Blue Cross Blue Shield)
• Establish a trusted adviser relationship to ensure customer’s overall satisfaction and retention
• Develop success plans to outline customer’s critical success factors, metrics for success, and potential issues
• Use Gainsight to monitor the accounts health and take actions to boost adoption and usage
• Conduct Quarterly Business reviews to complete or adjust the current Success Plan
• Complete yearly Health Checks for customers to determine the current business relationship and renewal intent

Alpharetta, GA

• Was responsible for strengthening customer relationships and revenue retention
• Consistently managed the renewal process to maximize customer satisfaction
• Was Customer Success Specialist for 40 accounts with $50,000 to $100,000 in revenue
• Worked with Sales and CSM’s to reinforcing product value and adoption
• Engaged with customers to create action plans for at risk renewals
• Offered value added products and services while working to secure the renewal

Atlanta, GA

• Renewals Sales Rep
• Partnered with account executives to coordinate 100 assigned accounts per quarter
• Managed 10-15 six figure enterprise level renewals per year (e.g., Wells Fargo, Intuit, and HP)
• Exported and negotiated 40 maintenance renewal quotes monthly to customers, partners, and resellersTech Support/Contract Admin/Call Center Representative
• Was responsible for data integrity and transferring software support information for over 150 support contracts monthly into Salesforce
• Leaded weekly sessions to gather, define, and document process improvements for the team

Alpharetta, GA

• Created and dispatch 15 to 20 printer installation requests daily for 10 states in the Eastern U.S.
• Coordinated 8 installation engineers for the East Coast with Clarify and Fireman CRM tools
• Was Project management of 5 printer rollouts, for new clients, each month

Marietta, GA

• Supervised staff: Monitored daily tasks including proctoring, customer service, and delivering test results
• Hired new proctors comprised of selecting, interviewing and on-boarding
• Troubleshooted 15 desktops and one server