Ryan Scott

Ryan Scott Email and Phone Number

Manager of Product Design at Alaska Airlines @ Alaska Airlines
Ryan Scott's Location
Greater Seattle Area, United States, United States
Ryan Scott's Contact Details
About Ryan Scott

Product Design & UX leader with over 20 years of experience in shipping via continual learning, modern design practices, and agile frameworks. I focus on positive outcomes for businesses, my teams, and end customers via continual communication and mutual understanding.

Ryan Scott's Current Company Details
Alaska Airlines

Alaska Airlines

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Manager of Product Design at Alaska Airlines
Ryan Scott Work Experience Details
  • Alaska Airlines
    Manager Of Product Design
    Alaska Airlines Apr 2024 - Present
    Seattle, Washington, Us
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  • Alaska Airlines
    Principal Product Designer
    Alaska Airlines May 2022 - Apr 2024
    Seattle, Washington, Us
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  • Alaska Airlines
    Ux Lead
    Alaska Airlines Oct 2017 - May 2022
    Seattle, Washington, Us
    Call Center• Designed initial POC Customer Support application to replace a legacy system• Instituted user sessions, quarterly studies, surveys and aggregated data• Worked with POs, PMs, and dev team to produce a component-based style guide• Pitched to CEO to obtain further funding via evidence-based achievements• Worked with POs, PMs, and business leaders to develop OKRs and KPIs• Product currently saving/reducing cost by $MM across support infrastructure Ground Ops• Designed initial POC for Android mobile app platform to replace paper process• Instituted user sessions, conducted on-site studies, surveys, and aggregated data• Pitched to CEO to obtain further funding via evidence-based achievements• Worked with POs, PMs, and business leaders to develop OKRs and KPIs• Responsible for product strategy and helping increase throughput of the dev team• Products currently saving/reducing cost by $MM across ground operations Cargo• Worked with POs, PMs, and dev team to identify issues with adoption of CMS• Reduced churn and increased developer throughput by removing design barriers• Supported reduction of crucial pain points and customer support calls via designsIntranet• Led UX Research in initial findings and reporting via company-wide survey• Supported business data findings for RFP and RFI requirements for new CMS• Worked IC Designer on discovery phase design deliverables to support transitionEmployee Travel• Lead UX Designer in support and maintenance of current systems• Worked with POs, PMs and leaders to understand challenges and opportunities• Worked with UX Designer on discovery phase deliverables, data & next steps• Support consolidation of current products and adoption of a design systemDesign Team• Conduct hiring of Product Designers for our teams• Set vision and strategy for multiple products across the organization• Created design thinking based delivery framework for dev platform• Supported team's growth and learning
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  • Copsforhire
    Lead Ux Designer
    Copsforhire Apr 2016 - Sep 2017
    Olympia, Wa, Us
    Exit due to ceasing of operations
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  • Crrnt
    Lead Ux Designer
    Crrnt Aug 2015 - Apr 2016
    Seattle, Washington, Us
    Exit due to contract agency shift to all video work
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  • Benefitfocus
    Senior Ux Designer
    Benefitfocus Apr 2012 - Jul 2015
    Charleston, Sc, Us
    Exit due to returning to WA after partner's residency
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  • Getty Images
    Senior Ux Designer
    Getty Images Feb 2010 - Feb 2012
    Seattle, Washington, Us
    Exit due to moving to SC for partner's residency
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  • Microsoft
    Senior Ux Designer Microsoft (Contract)
    Microsoft Jan 2009 - Jan 2010
    Redmond, Washington, Us
    Exit due to contract duration rules
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  • Ripl Corp [No Longer Operating]
    Lead Ux Designer
    Ripl Corp [No Longer Operating] Mar 2006 - Nov 2008
    Us
    Exit due to ceasing of operations
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  • Virtuoso
    Manager Of Network Tools
    Virtuoso May 2004 - Mar 2006
    Fort Worth, Tx, Us
    Exit due to division outsourcing
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  • Classmates.Com
    User Experience Designer
    Classmates.Com 2003 - 2004
    Bellevue, Washington, Us
    Exit due to company buy out
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  • Vendaria
    Lead Interactive Designer
    Vendaria 2002 - 2003
    Exit due to ceasing of operations
  • Acadio
    Manager Interactive Design
    Acadio 2001 - 2002
    Exit due to ceasing of operations
  • Dailyshopper Network
    Interactive Designer
    Dailyshopper Network 1999 - 2000
    Exit due to buy out
  • Microsoft
    Interactive Designer
    Microsoft 1996 - 1999
    Redmond, Washington, Us
    Exit due to contract duration rules
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Ryan Scott Skills

User Experience User Interface User Interface Design Information Architecture Wireframes Usability Testing User Experience Design E Commerce Web Design Graphics Art Direction Layout Interaction Design Logo Design Site Maps User Centered Design Corporate Identity Usability Sketch App Sketchapp Visual Design Rapid Prototyping Web Applications Creative Direction Illustration Wireframing User Testing Quantitative Research Design Strategy Qualitative Research Usability Labs User Experience Testing Remote User Testing Ux Research Mobile Design User Surveys Qualitative And Quantitative Research Methodologies Customer Research Journey Maps Diagramming Usability Studies Design Sprints User Journeys User Flows Content Inventory Prototyping Product Design Responsive Web Design

Ryan Scott Education Details

  • Western Washington University
    Western Washington University
    Graphic Design

Frequently Asked Questions about Ryan Scott

What company does Ryan Scott work for?

Ryan Scott works for Alaska Airlines

What is Ryan Scott's role at the current company?

Ryan Scott's current role is Manager of Product Design at Alaska Airlines.

What is Ryan Scott's email address?

Ryan Scott's email address is ryanmscott@me.com

What is Ryan Scott's direct phone number?

Ryan Scott's direct phone number is +120635*****

What schools did Ryan Scott attend?

Ryan Scott attended Western Washington University.

What skills is Ryan Scott known for?

Ryan Scott has skills like User Experience, User Interface, User Interface Design, Information Architecture, Wireframes, Usability Testing, User Experience Design, E Commerce, Web Design, Graphics, Art Direction, Layout.

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