Ryan Stiner Email & Phone Number

Lake Buena Vista, Florida, United States

Orlando, Florida, United States

As a Trainer and Curriculum Designer, I was responsible for the development and implementation of new training materials for departments throughout Wyndham Destinations.

Orlando, Florida, United States

As an Account Reconciliation Specialist, I worked closely with the Operational Business Excellence and Account Controls department by utilizing forensic accounting techniques to identify complex issues that could affect the vacation experience of our owners. I performed ongoing audits to ensure that select owners were maximizing their Club Wyndham benefits efficiently and accurately. As a Trainer on Demand, I assisted with New Hire Training and Continuing Education. I demonstrated an… Show more As an Account Reconciliation Specialist, I worked closely with the Operational Business Excellence and Account Controls department by utilizing forensic accounting techniques to identify complex issues that could affect the vacation experience of our owners. I performed ongoing audits to ensure that select owners were maximizing their Club Wyndham benefits efficiently and accurately. As a Trainer on Demand, I assisted with New Hire Training and Continuing Education. I demonstrated an exceptional ability to adapt to change by taking on new training assignments with limited notice and ability to prepare. Show less

Las Vegas, Nevada, United States

The On-Site Ownership Specialist initiative was originally rolled out in 2014 at 5 targeted resorts in the Wyndham collection. I was tasked with the responsibility of leading the Wyndham Grand Desert toward a goal of increased sales, decreased cancellations, and improved customer service. I have enhanced relations between Resort Operations and Sales, reduced the rescission rate to a record low, and boosted owner satisfaction through personalized service.

Orlando, Florida, United States

As an Owner Experience Specialist, I developed and managed relationships between our owners and various departments such as Vacation Planning, Title Services, and Financial Services. I was responsible for addressing complaints and resolving service failures by way of educating our owners, partnering with our management teams at the resorts, and offering appropriate compensation when necessary.

Belleair, Florida

I utilized my extensive, international guest service experience to bring a higher level of personalized service to the members of the Club. I performed frequent assessments of the food and beverage staff and delivered ongoing, customized training during weekly meetings.

Beijing City, China

I managed and motivated a Cast of 21 local and foreign trainers. My duties included performing frequent Cast Member evaluations and providing constructive feedback. I oversaw the scheduling needs of the training center and arranged coverage when needed. I was also responsible for designing and delivering workshops for the parents of our enrolled learners. As a Leader, I successfully boosted sales by more than 300% by focusing on the morale of the Cast Members and enhancing the experience for… Show more I managed and motivated a Cast of 21 local and foreign trainers. My duties included performing frequent Cast Member evaluations and providing constructive feedback. I oversaw the scheduling needs of the training center and arranged coverage when needed. I was also responsible for designing and delivering workshops for the parents of our enrolled learners. As a Leader, I successfully boosted sales by more than 300% by focusing on the morale of the Cast Members and enhancing the experience for our guests. Show less

Lake Buena Vista, Florida, United States

I served as a Front Desk Supervisor at Disney's All-Star Resort and a Facilitator at Disney University on a cross-utilization. I delivered instruction to all new Lodging Cast Members in the concierge role. Other roles at the Walt Disney World Resort have included Club Concierge at Disney's Animal Kingdom Lodge and Third Shift Operations at Disney's Yacht and Beach Club Resort.

Tampa, Florida, United States

I performed Quality Assurance evaluations and Cash Integrity investigations to Four Star and Five Star clients around the world including Marriott, Hilton, Hyatt, Starwood, Mandarin Oriental, and Four Seasons. I provided Brand Management services to the Historic Hotels of America by ensuring that all of the member hotels maintained the standards of the organization.

Orlando, Florida, United States

As a member of the faculty at the University of Central Florida's Rosen College of Hospitality Management, I designed and delivered lectures such as “Service Excellence”, “Developing the Culture”, and “Involving the Guest”. I also served as Faculty Advisor to select student organizations at the University of Central Florida including the Golden Key International Honor Society, the Hospitality Association, and the Golden Knights Wine Society.

Orlando, Florida, United States

As the Assistant Director, I met with prospective students and their families regarding admission to the University of Central Florida. I also reviewed applicant files and rendered admission decisions. Additional duties included attending college fairs throughout the state and promoting the academic programs at UCF.

Master Of Science, Hospitality And Tourism Management

Activities and Societies: Golden Knights Wine Society, Beerz Student Brewing Club, Hospitality Association

Bachelor Of Science, Business Administration

Activities and Societies: Delta Tau Delta Fraternity, Golden Key International Honour Society, Campus Tour Guide