Ryann Hoffmann Email & Phone Number

• Provide customer support by greeting and assisting customers and answer billing questions• Operate a multi-line telephone system to answer, screen and transfer calls; providinginformation, taking messages and scheduling appointments• Perform tasks such as proofreading, transcribing handwritten information, andoperating calculators or computers to work with pay records, invoices, and other documents• Daily use of office equipment such as copiers, scanners, fax machines, voice mail and computers• Daily use of office automation software such as MS Word, PowerPoint and Excel to maintain and manage patient charts and records• Maintain an organized workload while coordinating the activities between five business departments

Greet persons entering establishment, determine nature and purpose of visit, anddirect or escort them to specific destinationsTake new patient history and conduct patient examsOperate multi-line telephone system to answer, screen and forward calls, providinginformation, taking messages and scheduling appointmentsPerform tasks such as proofreading, transcribing handwritten information, andoperating calculators or computers to work with pay records, invoices, balance sheets and other documentsAnswer questions from current and potential customers and process all financial transactions Transmit information or documents to customers, using computer, mail, or fax machinePurchasing office supplies and maintaining and using office equipment such asphotocopiers and scanners, fax machines, voice mail systems, computers

Established and implemented a business plan to exceed sales goals of $1.5 millionRecruited, hired, and trained sales associates and other managers in extraordinary customer serviceCreated, promoted, and maintained an atmosphere of superior customer servicePerformed a variety of managerial support functions such as customer support and liaison, monitoring inventory and business plan progress, and implementing adjustments as necessaryCompiled, recorded, and analyzed sales figuresUtilized MS Word, PowerPoint and Excel to track sales and to train and motivate associates

Marketed new and current products to crowds of 300+ people weeklyRegularly planned and coordinated events and meetings for 400-3,000 people Used automated spreadsheets, word processing, database management, and other applications for maintenance of sales, personnel, and inventory recordsMonitored inventory and ordered food and paper good supplies for Café

Developed specific sales goals and implemented strategies to achieve themRecruited, hired, and trained sales associatesCompiled, recorded, and analyzed sales figuresReceived, processed and shipped merchandiseHelped associates to achieve their highest potential through coaching, role-playing, and feedback