Ryann Michaud, Acspo Email & Phone Number

Vancouver, Washington, United States

Vancouver, Washington, United States

Met with stakeholders to define business needs and translated those into detailed requirements and wireframes for the Application Development Team. Managed release scope and timelines, and reviewed development work at showcases to ensure they met the stakeholder requests. Managed various vendor relationships (domestic and international) and assisted with.

Vancouver, Washington, United States

Assisted the Director of Product Management in working with stakeholders to gather requirements and translate those into tickets for the Software Engineers. Helped with vendor management and provided input on release scope and new features. Trained the Help Desk Analysts that were hired on and managed escalated support issues.

Vancouver, Washington

Managed ticket intake for the Application Development team and worked with the Audigy Help Desk to troubleshoot tickets that they needed to escalate. Became a subject matter expert in Audigy Platforms and Integrations and created training documents to go with releases.

Spokane, Washington Area

Assisted with planning of annual Education Conference including promotions, sales and event coordination. Other projects and office coverage as assigned.

Spokane, Washington Area

Vancouver, Washington

Interned for the sales department, updated CRM, conducted cold calls to prospective customers, analyzed membership acquisition process and provided data driven recommendations to improve sales process and conversation rates.

Vancouver, WA