Ryan Najima Email & Phone Number

Fullerton, CA, US

Diamond Bar, California, United States

Team lead and project manager for Liferay Support Operation's data team. The data team is responsible for the development, distribution, and maintenance of all data reporting for Liferay's Subscription Services. The team's vision is to equip stakeholders with the right information at the right time to make faster, smarter, and more impactful decisions.

I serve as the Global Project Manger (PM) for the Support Department at Liferay Inc. My primary responsibility is to oversee all major projects across the globe to ensure that we are progressing towards the designed vision and goals for the year. In addition, I also perform more traditional project management duties such as creating strategic plans.

Fullerton, California

• Worked with stakeholders to build out requirements to track business goals
• Performed root cause analyses
• Built reports summarizing operational effectiveness and recommended solutions to improve KPIs
• Created, managed, and analyzed the Web Analytics Metric reports
• Conducted various types of research to improve our Support Services (e.g. viability of Live Chat, alternatives measurements of CSAT, Knowledge Base gap analysis)

Fountain Valley, California

• Created workflows for various operational tasks
• Conducted research on best practices and industry standards for a Support Knowledge Base
• Audited customer issues to measure customer experience in each Support region
• Assisted Project Managers in executing tasks

Santa Ana, California

http://www.atec-business.com/ATEC is a non-profit organization that consists of an elite group of the world's top-notched leaders who have come together in order to mentor, teach, and help Japanese students and recent graduates to succeed in life and to become leaders in today's global economy. Japanese students of every major are selected in order to be.

Taught Introduction to Psychology, Human Memory, and Research Methods. --Created quizzes to provide students the opportunity to measure their understanding and retention of the material covered.--Designed weekly worksheets that complemented the teaching of the material and provided students the option to practice applying the concepts and.

Conducted experimental research on memory and attention. Specifically, investigated the limitations of visual working memory (VWM) by using the external noise approach to model VWM performance. These experiments introduced internal noise as a limiting factor, which was largely unaddressed as a source of limitation in the research at the time.

University Of California, Santa Barbara

The Academy of Public Policy and Leadership (APPLe) Summer Institute gives students an opportunity to view the world of public policy not from the eyes of a high school student, but instead as a scholar and leader in the their community.Twenty seven juniors from Santa Barbara High School came to UCSB to participate in the first ever APPLe Summer Institute..

I worked with Professor Mary Hegarty and ran subjects in her experiments. I recruited participants, operated the eye tracker, and collected data. The published article is titled "Decoupling of Intuitions and Performance in the Use of Complex Visual Displays".http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.408.5492&rep=rep1&type=pdf

Master'S Degree, Cognitive Science

Conducted research in human memory and attention. Served as a teaching assistant for Introductory to Psychology, Human Memory, and.

Bachelor'S Degree, Psychology

Activities and Societies: AACFWorked as a research assistant for Professor Mary Hegarty collecting data, running subjects, and performing.

Bachelor'S Degree, Asian-American Studies

Activities and Societies: Asian American Christian FellowshipAwarded the Academic Achievement Award in 2007 having the highest GPA for.