- Ensure high level of customer satisfaction with the San Diego Supercomputer Center's service-based cyberinfrastructure team- Satisfy virtualization, storage, administration, and other core cyberinfrastructure needs of UC San Diego, the UC system at large, and UC affiliates- Manage acquisition, implementation, and maintenance workflows- Draft, edit, and publish service literature- Analyze trends and determine effective courses of action- Develop advanced CRM solution

Systems/Monetization DesignerHighlights:- Defined the business model of PlanetSide 2, SOE's F2P MMOFPS- Molded PlanetSide 2's player progression paths, in-game economy, and reward scheme- Designed PlanetSide 2's in-game marketplace interface- Worked with international business partners to distribute PlanetSide 2 globally- Mentored junior designers, helping to shape their career paths and expand their skillsets- Edited story content with particular attention to complex continuity concerns- Helped develop design tool GUI to streamline backend data manipulation- Analyzed sales in order to advise executive staff on courses of action and anticipate repercussions- Acted as product owner for other core system implementation during post-launch development

System Designer/Monetization DesignerHighlights- Monitored effects of game changes on revenue in multiple MMOs and advised executive decision makers on courses of action- Created Clone Wars Adventures reward system- Balanced Clone Wars Adventures reward system- Coordinated content release efforts in Clone Wars Adventures with LucasArts production staff, ensuring that in-game content releases were pertinent to brand new episodic content in the hit TV show, Star Wars: Clone Wars- Began work on inherited design of PlanetSide 2's reward systemsGames- Free Realms- Clone Wars Adventures- PlanetSide 2

Item/Reward DesignerHighlights- Revamped primary reward system of entire MMO children-friendly game in extraordinarily short timeframe, working with executive staff to meet goals- Created fun and exciting items in two high-profile MMO titles- Analyzed reward behavior and sales, advising executive decision makers on courses of actionGames- Free Realms- Clone Wars Adventures

Managed day-to-day testing priorities and team bug quality.

Learned game design implementation, best practices, and philosophy.

Tested AAA titles for PS3 and PC. Absorbed core quality assurance principles. Exposed to crucial game development scheduling and execution.