Ryan Nangle Email & Phone Number

Canton, Ga, Us

Alpharetta, Georgia, Usa

Engineer III Cslt-Systems Admin at Verizon Business Group (Aug 2022 – Present)- System Administrator for CXone and Nexidia. - Provided onboarding and system configuration changes.- Worked Jira requests required by the business.- CXone and Nexidia Technical Support Liaison between Project Managers, Vendor Managers, and functional managers.- Actively managed and responded to TechHub Tickets, continued to follow up on them daily until resolved. - Technical Support Liaison between IT, vendor management and call centers responsible for quickly and accurately responding to outage events to reduce negative operational impacts.- Reported status updates and solution plans early and often.- Lead System Administrator for the CXone/inContact call platform, supporting over 8000 agentsaround the globe. - Provided onboarding and system configuration changes required by the business.- Telematics developer and engineer for the planning, configuration, QA, UAT, deployment, and management of call flow scripts. FY 2024- Successfully configured a new feature which allows for voicemail to be leveraged by the Spain Finance Team.- Successfully added the extension feature to be leveraged by the Spain Technical Support team.- Successfully created dedicated script to enable the Engineering team to receive their calls directly.- Successfully configured corresponding data driven variables needed on the CXone platform.- Successful in the RVL NA Investment Transition.- Successfully implemented change in North America production environment.- Successful in the enhancement of the RVL EMEA Poland Engineer Line.- Successfully created dedicated script to enable the Poland Engineering team to receive their calls directly.- Successfully implemented change in the EMEA production environment.- Successful in the De/Re skill enhancement for North American Vendor.- Successfully created new extension option in France IVR (Similar to solution I developed in North America business unit).

Greater Atlanta Area

Responsibilities and Achievements- Responsible for the sourcing, Configuration, Deployment, management, and ownership of over 7000 Cisco, Aruba, and Mist access points(internal and external) on campus. These assets total upwards of $4,000,000. - Configured, staged, upgraded, and personally installed over $6,000,000 worth of Cisco equipment during the Access Point upgrade project from sub 3600 model type. - Configured, staged, upgraded, and personally installed over $2,000,000 worth of Cisco equipment during the initial Nexus replacement project from Nexus 5548 to 9336. Buildings upgraded: Centergy, MRDC, and GLC(GLC tech square). - Responsible for monitoring network availability and access point by use of the HiWatt platform, Prime platform, and Wireless controller CLI.- Personally configured 7 Signal tools to monitor the wireless environment and experience of end users to generate reports containing success rate data on beacon availability, radio attach, EAP authentication, DHCP, DNS Query, Ping, HTTP DL throughput, HTTP UL throughput, PING RTT, VoIP Downlink, VoIP Uplink, and AirTime utilization. Incorporated the aggregate data into consumable reports to benefit the rest of the network team. - Configured, installed, and supported network infrastructures and software implementations following standard practices and procedures. - Tested and evaluated network systems. - Executed device refreshes and managed asset lists.- Contributed to the development of project and/or system related documentation. - Provided feedback to team leadership. - Analyzed basic network related problems and recommended solutions. - Performed other related duties as assigned. Trained and managed student workers.

Greater Atlanta Area

Marksmanship coaches train shooters in both dry and live fire exercises in all phases of the Marine Corps marksmanship program, during both qualification and re-qualification. They also assist in the operation of firing ranges.It's worth noting that as with many instructor jobs, a good shooter doesn't automatically make a good shooting coach. It takes patience and the ability to explain technique clearly to Marines of all ranks, regardless of how well or how poorly they shoot. Detailed knowledge of the weapons used is key to success in this job.

Greater Atlanta Area

United States Marine CorpsSystems AdministratorSystem and Network Administrator for Classified and Unclassified computer networks.-Proficient in Active Directory, Exchange Server 2013/2016 Windows Server.-Performed Server Room Upgrades.-Conducted training in satellite, network, systems, and radio communication.-Responsible for managing VOIP, CCTV, and wireless point to point links.-Managed ticketing, escalation, and all aspects of help desk operations.-Integration of RF into classified data network.-Deployed and managed support.-Setup combat operations center (COC) to include audio and video sources.-Set up command and control (C2) applications to include video feeds with projectors and VNC (Virtual Network Computing) to push desktops to a main display called the RDD (Remote Desktop Display) allowing staff to monitor operations in real time.

Education record

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T2C2 Lite Gatr Isa Certification, Satellite Communications

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Education record

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