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Ryan Fahri Nasution Email & Phone Number

Customer Experience | Training & Development | Business Process Improvement
Location: Jakarta, Indonesia 5 work roles 1 school
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Role
Customer Experience | Training & Development | Business Process Improvement
Location
Jakarta, Indonesia

Who is Ryan Fahri Nasution? Overview

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Quick answer

Ryan Fahri Nasution is listed as Customer Experience | Training & Development | Business Process Improvement based in Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Ryan Fahri Nasution.

Ryan Fahri Nasution previously worked as Industry Head of Consumer, Property, and Retail & Director of MarkPlus Islamic at Markplus, Inc. and Customer Experience Performance & Measurement Division Head at Pt. Bank Cimb Niaga, Tbk. Ryan Fahri Nasution holds Sarjana Manajemen Bisnis, Manajemen Bisnis, Ipk: 3.84 (Cum Laude) from Universitas Telkom.

Profile bio

About Ryan Fahri Nasution

I’m a creative professional with over 14 years of working experience in consultant, banking, and automotive companies. Known for excelling at customer experience (designing, development, and monitoring), learning and development, and business process improvement. I readily embrace change and deliver results through a commitment to continuous learning and improvement to achieve better results for company business performance.

5 roles

Ryan Fahri Nasution work experience

A career timeline built from the work history available for this profile.

Industry Head Of Consumer, Property, And Retail & Director Of Markplus Islamic

Jakarta Raya, Indonesia

:: Monitor and analyze the updated industry condition to catch market issues and needs in order to develop and refresh consulting, research, and training solution to be offered to Clients. :: Lead, manage, and develop sales team in achieving the assigned sales target.:: Build and maintain relationship with Clients and ensure their satisfaction and engagement level.:: Design and develop MarkPlus Islamic as the new business unit that concentrated in Halal and Sharia business as part to grow Islamic economy in Indonesia.

Jun 2019 - Oct 2021

Customer Experience Performance & Measurement Division Head

Jakarta Raya, Indonesia

:: Design and develop customer experience concept and strategy in CIMB Niaga.:: Monitor, oversee, and optimize customer experience performance.:: Liaise with internal and external parties to improve customer satisfaction, customer loyalty, and customer engagement.:: Provide customer experience reports and recommendations to management and CIMB group.

Oct 2014 - May 2018

Service Quality - Service Development Department Head

Jakarta, Indonesia

:: Design, develop, monitor, and improve the implementation of service quality and service culture.:: Monitor, control, and report Service Performance for national and regional purpose.:: Representative in Maybank Regional Group Service Management Project.

Apr 2012 - Sep 2014

Senior Program Consultant - - Markplus Institute Of Marketing

Jakarta, Indonesia

:: Responsible in developing sales and service module and mapping competency in order to fulfil client needs and wants in people development. :: Training and workshop facilitator and session host in MarkPlus Conference.:: Author and co-author for several MarkPlus books and Marketeers magazine articles.

Jun 2009 - Mar 2012

Marketing Planning Analyst/ Assistant Product Manager

Sunter, Jakarta Utara, Dki Jakarta, Indonesia.

:: Develop, implement, and monitor marketing plan of Toyota products.:: Conduct customer survey and benchmark to get insight for Indonesia and Asia Pacific.:: Assistant product manager of Toyota Yaris, Vios, Corolla, and Camry.

Jan 2008 - May 2009
1 education record

Ryan Fahri Nasution education

FAQ

Frequently asked questions about Ryan Fahri Nasution

Quick answers generated from the profile data available on this page.

What is Ryan Fahri Nasution's role at their current company?

Ryan Fahri Nasution is listed as Customer Experience | Training & Development | Business Process Improvement.

Where is Ryan Fahri Nasution based?

Ryan Fahri Nasution is based in Jakarta, Indonesia.

What companies has Ryan Fahri Nasution worked for?

Ryan Fahri Nasution has worked for Markplus, Inc., Pt. Bank Cimb Niaga, Tbk, Maybank, Markplus, Inc, and Toyota Astra Motor.

How can I contact Ryan Fahri Nasution?

You can use AeroLeads to view verified contact signals for Ryan Fahri Nasution, including work email, phone, and LinkedIn data when available.

What schools did Ryan Fahri Nasution attend?

Ryan Fahri Nasution holds Sarjana Manajemen Bisnis, Manajemen Bisnis, Ipk: 3.84 (Cum Laude) from Universitas Telkom.

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