Ryan Neal Shockley Email & Phone Number

Portland, Or, Us

Sherwood, Or

-Manage troubleshooting with key accounts-Assess system design and offer appropriate solutions in a feature rich and cost effective manner-Manage and Create FAQ database for end-user consumption-Support sales staff and their operations through the gaining of, maintaining of, and repairing of customer relations through technical support and product training-Manage and maintain phone, chat and email support cases-Conduct sales operations in a support capacity-Maintain… Show more -Manage troubleshooting with key accounts-Assess system design and offer appropriate solutions in a feature rich and cost effective manner-Manage and Create FAQ database for end-user consumption-Support sales staff and their operations through the gaining of, maintaining of, and repairing of customer relations through technical support and product training-Manage and maintain phone, chat and email support cases-Conduct sales operations in a support capacity-Maintain duties as Technical Support Tier 2 and Military/Government Liaison Show less

San Jose, Ca

-Manage troubleshooting with key accounts-Assess system design and offer appropriate solutions-Manage and Create FAQ database-Assist sales staff with gaining/maintaining/winning back customers through technical support, industry education and product training-Manage and maintain phone, chat and email support cases-Manage return quote generation-Create and manage service sales orders-Act as liaison for US Government and Military accounts-Conduct Military and… Show more -Manage troubleshooting with key accounts-Assess system design and offer appropriate solutions-Manage and Create FAQ database-Assist sales staff with gaining/maintaining/winning back customers through technical support, industry education and product training-Manage and maintain phone, chat and email support cases-Manage return quote generation-Create and manage service sales orders-Act as liaison for US Government and Military accounts-Conduct Military and Government customer service, troubleshooting, product training in classified and non-classified environments Show less

San Jose, Ca

-Free form troubleshooting on simple and complex audio video systems for commercial and home theater systems-Work with key accounts to design systems and troubleshoot issues-Develop internal technology training program-Conduct small team classes based on internal technology training program-Conduct testing on equipment for quality assurance purposes-Maintained self as one of the top 3 reps in customer satisfaction surveys, cases opened, cases solved, and lowest no faults… Show more -Free form troubleshooting on simple and complex audio video systems for commercial and home theater systems-Work with key accounts to design systems and troubleshoot issues-Develop internal technology training program-Conduct small team classes based on internal technology training program-Conduct testing on equipment for quality assurance purposes-Maintained self as one of the top 3 reps in customer satisfaction surveys, cases opened, cases solved, and lowest no faults found returns-Participated in customer service training from Rockhurst University-Assist customer in design A/V systems focused around Atlona equipment-Create and manage the RMA processes-Create and contribute to a FAQ database-Manage and maintain phone, chat and email support cases-Trade show support and logistics-Act as liaison for US Government and Military accounts-Conduct Military and Government customer service, troubleshooting, product training in classified and non-classified environments Show less

Wilsonville, Oregon, United States

Assist the Sargent of Arms in keeping decorum and flow of Department of Oregon meetingsMaintain knowledge of By-Laws of the Department of Oregon branch of the American Legion

Sherwood, Oregon, United States

Commissioned member-Put forth legislative policy for the state of Oregon and the US Congress to assist the US Veterans in employment and in educational institutions-Discuss and implement policies that will benefit the employment and education of the US Veteran community-Disseminate through American Legion channels as well as Ad Hoc methods the work the commission and Legion are doing for the Veterans-Deploy and conduct stand downs, job fairs, and veteran trade… Show more Commissioned member-Put forth legislative policy for the state of Oregon and the US Congress to assist the US Veterans in employment and in educational institutions-Discuss and implement policies that will benefit the employment and education of the US Veteran community-Disseminate through American Legion channels as well as Ad Hoc methods the work the commission and Legion are doing for the Veterans-Deploy and conduct stand downs, job fairs, and veteran trade shows to educate members, veterans and the public about our mission and offer our services to eligible persons Show less

Sherwood, Oregon, United States

Volunteer position; Voted in (x2 times)-Support Veterans and their family's in obtaining the resources, and contacts needed to navigate the VA system-Assist Veterans and their family's with needs that can be provided at a post level, or assist them in obtaining support at a department level and National level-Create a local database for senior citizen, and homeless veterans and the services they need, regardless of Legionnaire status-Assist survivors with… Show more Volunteer position; Voted in (x2 times)-Support Veterans and their family's in obtaining the resources, and contacts needed to navigate the VA system-Assist Veterans and their family's with needs that can be provided at a post level, or assist them in obtaining support at a department level and National level-Create a local database for senior citizen, and homeless veterans and the services they need, regardless of Legionnaire status-Assist survivors with obtaining the proper contacts and education in benefits afforded to them by the VA and the American Legion-Maintain and grow a contact network to handle the needs of members, and Legion eligible veterans support network-Follow, and self educate on VA protocols, laws, eligibility, and resources available-3 September 2024 resigned in good standing Show less

Moffett Field, California

-Prepare and conduct VIP security for command structure-Prepare and install mission critical communication equipment-Train subordinates on equipment, tasks, and drills-Give detailed pre-mission instruction and after action reviews-Supervise and assist on installation of VSAT, OE-254, TACLAN systems, CPOF, and Visual Information Systems-Plan, prepare, and implement mission essential communication equipment and procedures-Install and troubleshoot VSAT and TACLAN… Show more -Prepare and conduct VIP security for command structure-Prepare and install mission critical communication equipment-Train subordinates on equipment, tasks, and drills-Give detailed pre-mission instruction and after action reviews-Supervise and assist on installation of VSAT, OE-254, TACLAN systems, CPOF, and Visual Information Systems-Plan, prepare, and implement mission essential communication equipment and procedures-Install and troubleshoot VSAT and TACLAN systems-Anti-terrorism level 1 trained-Sharpshooter M16/4-Sharpshooter 249 SAW-Expert M9-232 PT Score-Combat lifesaver certified (2013)-HHC Guidon 2011-2013-Driver M1114 Show less

Multiple National And International Locations

-Conduct extensive training in explosives, crisis management, VIP security, and basic soldier tasks-Prepare and maintain readiness of sensitive military equipment during training and combat operations-Responsible for $4.4M worth of equipment with 0% loss-Participated in operations and logistics for field artillery battery level missions-Army Commendation Medal for meritorious service while assigned to 1/82 field artillery in support of Operation Iraqi Freedom 09/10-Army… Show more -Conduct extensive training in explosives, crisis management, VIP security, and basic soldier tasks-Prepare and maintain readiness of sensitive military equipment during training and combat operations-Responsible for $4.4M worth of equipment with 0% loss-Participated in operations and logistics for field artillery battery level missions-Army Commendation Medal for meritorious service while assigned to 1/82 field artillery in support of Operation Iraqi Freedom 09/10-Army Commendation for professionalism, skills proficiency, and dedication-Army Achievement Medal for ingenuity-Ceremony (salute) battery member-Regimental Affiliated to 82nd Field Artillery-B Battery Guidon 2009-2010-National Firing Battery of Texas-Top Gun (artillery)-Certified M109A6 crew member-Loader, Gunner, Driver and Chief trained Show less

20Th Engineer Bd (Combat) (Airborne)

-Conduct extensive training in demolition, breaching, explosives, crisis management, construction, and basic soldier tasks-Prepare and maintain readiness of sensitive military equipment and personnel during training exercises-Conduct route clearance patrols with emphasis on safety and attention to detail-Conduct the safe handling and transportation of high explosives and other hazardous material-Maintain and operate crew serve weapon systems-Deploy and operate various… Show more -Conduct extensive training in demolition, breaching, explosives, crisis management, construction, and basic soldier tasks-Prepare and maintain readiness of sensitive military equipment and personnel during training exercises-Conduct route clearance patrols with emphasis on safety and attention to detail-Conduct the safe handling and transportation of high explosives and other hazardous material-Maintain and operate crew serve weapon systems-Deploy and operate various explosive mediums with safety as a primary goal even in austere environments -Airborne-C 27th Engineer Guidon 2005-2006 Show less