Ryan Nelson Email & Phone Number

Pleasant Grove, Utah, US

I oversee the end-to-end customer experience, employing a proactive strategy to cultivate strong customer relationships. My responsibilities include aligning customer goals, pinpointing growth opportunities, boosting retention rates, advocating as the voice of the customer, and driving product adoption. I am dedicated to fulfilling commitments that promote.

Lehi, Utah, US

Proactively manage the customer relationship, understand product use cases, focus, alignment, and execution of deliverables to ensure a positive journey and partnership. Responsible for customer retention, driving sales and to help maximize product opportunities.

Hoboken, New Jersey, US

• Actively supported all CRM partners, including Salesforce our largest alliance channel partner. Responsible for driving sales with each CRM partner and for maximizing revenue opportunities.
• Reached $1 Million in ACV to become Platinum status with Salesforce in February 2017.
• Exceeded our Salesforce 7,600 license goal for 2017 in by 103.38% (15,406).
• Project managed all quarterly partner events on time and met 100% expectations.
• Achieved 135% sales growth in 2017 with Salesforce closed/won opportunities ($9,377,136).
• Increased our positive reviews by 156% on the Salesforce AppExchange

Hoboken, New Jersey, US

• Served as the liaison between product management, business stakeholders, and our customers to successfully release product launches and go-to-market preparation, beta programs, and end-of-life. Managed multiple.
• Effectively directed and delivered 8 major product releases and over 14 out-of-band releases on time
• Improved internal release training and education by producing a product documentation and training content summary guide.
• Initiated launch teams throughout the organization to improve communication, training, and documentation.
• Pioneered a transparent release communication process for customers (product themes and dates)
• Implemented teamworkpm - a project management tool.

Hoboken, New Jersey, US

During this time I was responsible for multiple roles; 1) Project Management, and 2) Documentation Manager. As the project manager I coordinated cross-functional meetings to allow stakeholders input around projects, draw out risks and concerns, a single source of communication around a product or project from conception to launch, assist product managers.

Hoboken, New Jersey, US

Jurisdiction over the lifecycle of the client relationship; effectively identified customer needs and overcame objections; recognized up-sell and cross-sell opportunities with the customer base. Develop and present customized presentations to clients, increase client retention and revenue growth. Maintain a working knowledge of inContacts competitive.