Ryan Nelson Email & Phone Number

Pleasant Grove, Utah, Us

I oversee the end-to-end customer experience, employing a proactive strategy to cultivate strong customer relationships. My responsibilities include aligning customer goals, pinpointing growth opportunities, boosting retention rates, advocating as the voice of the customer, and driving product adoption. I am dedicated to fulfilling commitments that promote mutually advantageous partnerships. Currently, manage 6 of the top 10 customers with over 11.5 million in revenue.

Lehi, Utah, Us

Proactively manage the customer relationship, understand product use cases, focus, alignment, and execution of deliverables to ensure a positive journey and partnership. Responsible for customer retention, driving sales and to help maximize product opportunities.

Hoboken, New Jersey, Us

Actively supported all CRM partners, including Salesforce our largest alliance channel partner. Responsible for driving sales with each CRM partner and for maximizing revenue opportunities. • Reached $1 Million in ACV to become Platinum status with Salesforce in February 2017.• Exceeded our Salesforce 7,600 license goal for 2017 in by 103.38% (15,406).• Project managed all quarterly partner events on time and met 100% expectations.• Achieved 135% sales growth in 2017 with Salesforce closed/won opportunities ($9,377,136).• Increased our positive reviews by 156% on the Salesforce AppExchange

Hoboken, New Jersey, Us

Served as the liaison between product management, business stakeholders, and our customers to successfully release product launches and go-to-market preparation, beta programs, and end-of-life. Managed multiple projects at a time, tracked, motivated, organized, and communicated key deliverables and milestone dates with stakeholders to ensure quality throughout the project life cycle.• Effectively directed and delivered 8 major product releases and over 14 out-of-band releases on time • Improved internal release training and education by producing a product documentation and training content summary guide.• Initiated launch teams throughout the organization to improve communication, training, and documentation.• Pioneered a transparent release communication process for customers (product themes and dates)• Implemented teamworkpm - a project management tool.

Hoboken, New Jersey, Us

During this time I was responsible for multiple roles; 1) Project Management, and 2) Documentation Manager. As the project manager I coordinated cross-functional meetings to allow stakeholders input around projects, draw out risks and concerns, a single source of communication around a product or project from conception to launch, assist product managers and cross functional groups as related to assigned projects. As the documentation manager I was responsible for leading a team of talented technical writers to create and deliver best-in-class technical documentation for each new product release.

Hoboken, New Jersey, Us

Jurisdiction over the lifecycle of the client relationship; effectively identified customer needs and overcame objections; recognized up-sell and cross-sell opportunities with the customer base. Develop and present customized presentations to clients, increase client retention and revenue growth. Maintain a working knowledge of inContacts competitive product lines. My client base consisted of companies such as; EA Sports, Trimble Navigation, eBay Inc. the largest Echo client of inContact, Family Search (non-profit organization of The LDS Church), ICON Health and Fitness, CLEARLINK, and ProPay.