Ryanne Lawrence Email & Phone Number

Greater New York City Area

Cambridge, Ma

Coordinated in-country emergency and short notice travel for all Cultural Care Au Pairs. Successfully balanced the needs of the Au Pair, the incoming and outgoing families, and the budgetary constraints of the department. Established this new role in order to reduce customer complaints regarding the process. Upon my departure from the organization, complaints were down 40% and flight costs were within budgetary allowances on over 95% of flights.

Logan Airport Boston, Ma

Managed gate and ticket counter operations ensuring a timely, efficient, safe and smooth customer experience from check-in to take off. Multi-tasking was key to managing customers expectations as well as providing on-time, safe departures. As a Sabre super-user, I insured a smooth crossover from Minisoft to Sabre, helped fellow crewmembers in the transition and resolved complex customer issues.

Quincy, Ma

Coordinated client transitions to Passkey group reservation software as part of the training team implementing hotels standards onto a Passkey website. Created training materials in addition to organizing and coordinating training sessions. Ensured client queries and requests were handled professionally, efficiently, and timely in order to improve client satisfaction and retention. Completed security inquiries and reset passwords for the main Passkey website.

Hingham, Ma

Provided customer service while reaching sales goals as well as educating customers on the technology of the clothes. Responsible for organizing events in the store and community in order to increase foot traffic and community involvement. Coordinated the merchandising of the store and window displays.

Palm Beach, Florida

Coordinated the transition of front and back of house operations while consistently timing the delivery of superior food service to the restaurants high-end clientele. Completed Sommelier in Training program and consistently exhibited knowledge of wine in improving the customer experience.

Palm Beach, Fl

Coordinated the delivery and execution of timely event operations at both on site ballrooms and off site event locations. Ensured the satisfaction of clients by delivering timely and accurate service, specializing in ensuring bridal party satisfaction and enjoyment.

Fairmont Copley Plaza, Boston, Ma

Reviewed group sales strategy in comparison to competition in the Copley Square area of Boston. Ensured competitive pricing strategy while transitioning to an efficient and productive group sales operational environment. Coordinated all charitable and community donations made by the hotel.

Bachelor Of Business Administration (Bba), Hospitality Administration/Management

Activities and Societies: Career Fair Committee (2005) Hospitality and Tourism Management

Education record