The office of the Chief Customer Officer accelerates the growth of Service Cloud through customer success, driving expansion, adoption, and retention. We achieve this by inspiring and enabling customers to deliver the most effective service in their industries… by fully utilizing Service Cloud to continuously improve their service maturity as they prepare for and execute this once in a generation opportunity to use AI+Data to automate service.

Product leader of Service Cloud, the #1 AI-powered CRM for service, powering seamless self-service experiences, digital engagement, automated processes, and efficient service operations, all powered by AI+Data.

Define and execute Salesforce's product vision, strategy, and GTM to meet customer needs and drive growth for Service Cloud in the Contact Center. Portfolio includes Service Cloud Voice, Digital Engagement, Einstein/Bots, and Workforce Engagement Management.

Led product and marketing teams responsible for driving Zendesk’s growth to $1B by building and launching new products for new buyers, to enable an end-to-end customer experience.• General Manager: Led internal startup teams responsible for Zendesk’s expansion into new markets, including contact center, chat, and omnichannel support. Led the launch of Zendesk Suite and its rapid growth to become a $100M business.• Product and Marketing: Led product management and marketing for Zendesk’s 1st CRM acquisition, responsible for integrating, relaunching, and returning the product to growth.• Office of the CEO: Led strategic cross-functional projects including investments in innovation in the COVID crisis and our competitive strategy for the contact center.

Discovering the next big business in enterprise software as an EIR at Foundation Capital, the investment firm run by entrepreneurs.Advisor at Spiderbook, a startup (acquired by DemandBase) which crawls the business graph, predicts your next customers, and tells salespeople who to engage with and how.

Tylr Mobile offers a platform to power connected mobile work apps for the enterprise, starting with a salesperson's mobile inbox and call list. Funded by a $1.5M seed round from Salesforce, the Citrix Startup Accelerator, the Alchemist Accelerator, and an amazing group of angel investors. Built a 5 person team including 3 mobile developers and a designer. Selected to launch our first app, WorkinBox, at DEMO Mobile. Closed a major enterprise customer, a financial institution in Southern California.

Podio is a mobile, social work platform with a new take on how everyday work gets done. As VP Apps, I drove the adoption of this platform through a rich set of community-driven apps, with responsibility for product marketing, demand generation, and product management for our App Marketplace.• Product Marketing: Launched campaigns to target 10 verticals, based on apps in Podio’s App Market. Launched iPhone app and integrations with DropBox, Box, ZenDesk, Freshbooks, and Google Apps.• Demand Generation: Owned marketing funnel from awareness to signup to engagement to viral growth. In first 6 months, doubled user base, doubled monthly sign-­‐up rate, and tripled invite rate. • Product Management: Owned product management for Podio's App Marketplace, with 500 apps for different ways of using Podio. * Executive Team: Member of 4 person executive team that helped Podio reach over 50,000 organizations at the time of our acquisition.

Launched Appirio's initial portfolio of SaaS products built on cloud platforms, including 3 top 10 AppExchange applications used by 5,000 organizations to connect cloud platforms like Salesforce, Google, and Workday, and CloudWorks, the industry's first cloud broker technology.• Product Management & Marketing: Launched Appirio’s cloud connectors for Salesforce.com and Google, and grew business to 5000+ customers. Launched CloudWorks, Appirio’s cloud brokerage technology, and drove adoption at initial enterprise customers. Launched Appirio’s PSA app, and grew business to $1M and spinout.• Cloud Strategist: Advised enterprise CIOs building cloud roadmaps, and ran cloud orientation sessions for IT leaders. Frequent speaker & panelist at cloud computing industry conferences, blogger for ComputerWorld.• Senior Management Team: Member of 8 person Senior Management Team that led Appirio from 30 to 300 employees, through 2 rounds of financing, to a $100M revenue run rate, and en route to an eventual $500M acquisition by Wipro!

Served global executive board of the leading business software company. Directed projects to define SAP's product strategy, M&A strategy, and performance management process.• Product Strategy: Managed architects and designers to develop a prototype for CEO and Chairman demonstrating opportunity in ad-­‐hoc, collaborative business processes.• M&A Strategy: Strategic due diligence and integration planning for analytics / BI acquisitions $10M-$7B. Developed product and technology roadmap, revenue synergy, and integration plan.• Performance Management Process: Led rapid design and roll­‐out of SAP’s first corporate performance management process to cascade goals and objectives throughout organization.

Launched new user acquisition initiatives for the leading small business financial software provider.

Delivered analytical inventory management and pricing software to retailers and consumer good manufacturers.

Served financial service and technology clients as a strategy consultant and engagement manager.