Ryan Mcdowell Email & Phone Number

Bayan Lepas, My

- Administered various software systems including Microsoft Windows Server, Microsoft Exchange, SharePoint, and Novinium custom software. - Assisted with administration and implementation of Windows-based Active Directory, DNS, Group Policy, and other infrastructural management (switches, routers, firewalls, etc.). - Provided assistance to approximately 7,000 users in the resolution of hardware and operating system and application software problems as a T2+ escalation point for help-desk technicians.- Researched and sought to mitigate IT vulnerabilities for various systems.- Provided technical analysis, installation, maintenance, and modification of all computing systems and Storage Area Networks (SAN). - Assist in determining operating system software architecture ensuring hardware/software compatibility. - Created a custom PowerShell script for exporting and archiving legacy ticket data to provide continuity in user support.- Maintained and performed troubleshooting for a Nutanix hyper-converged cluster.- Maintained and performed troubleshooting in a hybrid cloud environment. - Participated in an on-call rotation for system issues during off-hours. - Participated in installations, tests, and implementations of key system hardware and software.

- Managed various software systems including Microsoft Windows Server, Microsoft Exchange, SharePoint, and Novinium custom software. - Evaluated and worked on documenting high-level information into technical requirements for IT projects. - Wrote a PowerShell script to automate part of the laptop build process reducing time spent on this process by 50%.- Created and revised extensive technical, network, and process documentation.- Worked to manage the implementation of Windows-based Active Directory, DNS, Group Policy, and other infrastructural management (switches, routers, firewalls, etc.). - Handled maintenance and updates of all Windows Clients and Windows servers hosted in a VM Ware environment on a monthly basis through Windows Server Update Services. - Maintained and provided troubleshooting in a hybrid cloud environment. - Researched and worked to mitigate IT vulnerabilities.- Provided technical analysis, installation, maintenance, and modification of all computing systems and Storage Area Networks (SAN). - Worked to determine operating system software architecture ensuring hardware/software compatibility. - Participated in installations, tests, and implementations of system hardware, software, manufacturer’s maintenance releases, and utilities. - Oversaw and managed an Android MDM system which provided support for a fleet of approximately 100 tablets in the field.- Analyzed system performance to ensure it is meeting availability and performance objectives.- Participated in an on-call rotation for system issues during off-hours. - Provided tier 2 ticket escalation support.

Kent, Washington, United States

- Automated the employee on-boarding and off-boarding processes using PowerShell, reducing time spent on these processes by 80%.- Supported Customers over the phone, in person, via email, and through ticketing systems. - Utilized Remote Desktop software to provide effective solutions to about 300 users. - Handled maintenance and updates of all Windows Clients and Windows servers hosted in a VM Ware environment on a monthly basis through Windows Server Update Services. - Managed IT infrastructure on-premise and remotely to ensure users were able to effectively maintain access to resources during the transition to work from home due to the COVID 19 pandemic. - Worked to complete various projects through learning new technologies and developing effective solutions. - Deployed new IT infrastructure including Cisco core switches, Palo Alto Firewalls, and a Nutanix hyper converged cluster. - Oversaw and managed an Android MDM system which provided support for a fleet of approximately 100 tablets in the field. - Participated in an on-call rotation for system issues during off-hours.

Kent, Washington, United States

- Supported Customers over the phone, in person, via email, and through ticketing systems. - Utilized Remote Desktop software to provide effective solutions to about 300 users.- Provided remote support for approximately 100 Android tablets in the field.- Implemented an Android Mobile Device Management (MDM) system.- Provided imaging, deployment, installation, and troubleshooting for a fleet of around 250 computers.- Transitioned IT asset inventory to a new asset tracking system; completed an audit of all IT assets; and managed all IT assets.- Participated in an on-call rotation for system issues during off-hours.

Corvallis, Oregon Area

- Supported Customers over the phone, in person, via email, and through multiple ticketing systems. - Utilized Remote Desktop software to provide effective solutions to about 3,000 customers across 85 departments. - Provided limited support for the personal devices of the OSU Population. - Provided imaging, deployment, installation, and troubleshooting for a fleet of around 4,000 machines (this included laptops, desktops, and virtual machines for both Windows and Mac operating systems). - Scheduled on-site visits upon customer request or where a remote support session was not able to effectively troubleshoot a customer's problem. - Engaged in active-listening to develop effective solutions for the customer's present problems. - Utilized MSP tools for troubleshooting wired and wireless network connections. - Worked with transferring, updating, and maintaining documentation for a KCS knowledge base.

Corvallis, Oregon Area

Elected Vice President for the 2017 Calendar Year. Duties Included:- Revising and updating new member education materials for the term- Overseeing all pledge lessons for their new member education- Scheduling and overseeing all chapter inductions and initiations- Scheduling guest speakers for pledge education to speak on topics important to fraternity life- Coordinate chapter mentorship program for new members

Corvallis, Oregon Area

Elected President for the 2016 Calendar Year. Duties Included:- Overseeing Chapter Operations- Overseeing various committees, events, and philanthropic efforts- Chairing weekly chapter business meetings- Managing chapter property- Responsible for representing the chapter at Local and international fraternal eventsResults of my time in office:- Creation of a formal committee system to involve all Chapter members in the operations and continued success of the Chapter. This system stipulated that all members must be involved in at least one committee to ensure that everyone was involved in some way.- Raised Chapter minimum GPA.- Created Chapter Academic, Social Probation, and Community Service Policies.- Oversaw the largest chapter growth period since 1993.- Created and hosted the first Acacia PAC 12 leadership summit.- Received the Executive Director’s Most Improved Chapter of the Biennium award.- Created new Executive and Minor Officer positions to more effectively delegate responsibilities and work load.

Corvallis, Oregon Area

Elected Executive Secretary for the 2015 Calendar Year. Duties Included:- Recording minutes for all Chapter and executive meetings- Receiving and organizing all Chapter correspondence- Maintaining Chapter records- Maintaining Chapter calendarResults of my time in office:- Created, implemented, and organized a new cloud-based archival system for Chapter records and documentation.- Created permanent email addresses for Chapter officers to allow for ease of transition and continuity of officer responsibilities.- Created a digital calendar for the Chapter to utilize in addition to our physical calendar.- Created a way for the Chapter to share and coordinate community service and philanthropic opportunities in the community.

- Provided in-person technical support for employees across multiple sites. - Provided remote support for sales and at-home employees. - Created and implemented a Microsoft Deployment Toolkit imaging system. - Worked with manager to complete an IT inventory audit. - Worked with IT staff to migrate the company to Microsoft Office 365.

Corvallis, Oregon Area

- Provided quality customer service to shoppers.- Ensured that shopping carts were retrieved and properly sorted.- Maintained onsite recycling facility.- Stocked products on shelves.- Ensured that all products were properly faced.

Bachelor'S Degree, Business Information Systems

Education record