Ryan Wesley Email & Phone Number

San Ramon, California

Concord, Ca

Take service calls to diagnose and troubleshoot peritoneal dialysis cyclers., Assist in training new specialists on the operation and troubleshooting of the Liberty Cycler. Re-write the Troubleshooting and Documentation guides for PD Support to make the information more comprehensive for less-experienced specialists. Create reference database on Microsoft Access to compile information from several reference documents to be used while speaking with a patient. Schedule pick-ups of defective cyclers, and arrange for replacement machines to be sent out. Repair printers in main office and label printers in warehouse if they are malfunctioning. Assist supervisors or designated representatives with packaging replacement cyclers and prepare them to be picked up for shipment. Create Template files for Microsoft Outlook, macros to improve accessibility of the macros to be used by the whole department, write installation tutorial. Serve as after-hours Help Desk for Technical Services. Create reports based on service call symptoms and report to supervisors and Quality Systems. Respond to Quality Systems manager regarding issues with documentation from Technical Services. Assist colleagues with documenting their patient interactions

Fremont, Ca

Respond to help tickets in Freshdesk ticketing system. Answer phone calls to diagnose and troubleshoot difficulties experienced by customers. Sort and organize spare parts in the warehouse to streamline spare part shipping process, and ship spare parts to customers on a weekly basis. Generate reports of trouble tickets, RMA frequency, and sales orders placed by Technical Support. Stand-in as supervisor when the supervisor was unavailable. Train new hires on product subject matter and procedures in the position.Assist in hiring new technicians. Create online tutorials to be posted on the Antec Website.Moderate Antec customer forums, respond to help threads on the forums. Build custom computers for vendors

Provide presence in Costco parking lot, watching cars and escorting employees to the employee parking lot. Bouncer at bars in San Francisco. Escort Broadway star Patti Lupone to/from shows, as well as stand guard outside of her dressing room.

Deliver flower orders that came to the shop.

Assist customers in finding the items they're looking for, organize stock room, bring down bikes and other large items to register for customers.

Associate Of Arts And Sciences (A.A.S.), Information Technology - Network Security

Diploma

Activities and Societies: JV and Varsity Baseball, Varsity Basketball