Ryan O'Donnell Email and Phone Number
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About Ryan: Collaborative, high-energy health care executive, passionate about leading teams responsible for creating a better customer and provider experience. Leadership experience includes strategy, operations, IT and market-facing roles across multiple aspects of the health care industry, including health insurance, integrated delivery systems, pharmacy benefit manager (PBM) and electronic health record implementations. Excellent track record of using cross-functional expertise and relationship management skills to improve employee satisfaction, increase client engagement and retention, improve revenue cycle/operational efficiency, and create a best-in-class customer experience.About Johns Hopkins Health Plans (JHHP): As a part of Johns Hopkins Medicine, JHHP is a $3B+ health plan and solutions business, serving Medicaid, Medicare, military health, and employer health programs as well as venture investments. We offer employer solutions, including ACG risk, behavioral health, and diabetes management. Together, we support 700K members, and we're transforming provider-sponsored managed care. Join us here: https://jobs.hopkinsmedicine.org
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Senior Vice President And Chief Operating OfficerJohns Hopkins Health PlansBaltimore, Md, Us
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Senior Vice President And Chief Operating OfficerJohns Hopkins Health Plans Jun 2022 - PresentHanover, Maryland, UsReporting to the President & CEO, serve as the COO and lead the Operations division of JHHP (620+ FTEs + BPaaS team) including Sales, Marketing and Communications, Network Management / Value Based Care Program, Provider Contracting, IT, Operations, Customer Service, Payment Integrity, Employer Health Program, and the Project Management Office across Medicare Advantage, D-SNP, PACE, Medicaid, Tricare / US Family Health Plan, and commercial lines of business. -
Senior Vice President, Customer Service & Pbm IntegrationBlue Cross Blue Shield Of Massachusetts Aug 2021 - Jun 2022Boston, Ma, UsReporting to the COO, led the Customer Service division (800+ FTEs) and the company's transition to a new pharmacy benefit manager. -
Vice President, Member, Account & Provider ServiceBlue Cross Blue Shield Of Massachusetts Mar 2019 - Aug 2021Boston, Ma, UsReporting to the COO, led the Service division at Blue Cross comprised of 720 associates, including Member Service, Provider Service, Account Service, Federal Employee Program, Appeals and Grievances, and Member and Provider Communications, and Business Support and Analytics teams.
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Vice President, OperationsBlue Cross Blue Shield Of Massachusetts Apr 2018 - Mar 2019Boston, Ma, UsLed the Account, Member & Provider Installation business unit, comprised of 230+ associates spanning three major operational functions: Enrollment Operations, Provider Operations, and Configuration of Benefits, Payment/Medical Policy, and Pricing.
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Segment Head, Commercial Fully Insured SegmentBlue Cross Blue Shield Of Massachusetts Dec 2016 - Dec 2018Boston, Ma, UsAs the Commercial Fully Insured Segment Head, responsible for helping to set the strategic direction for the 640,000+ members, 1,800+ accounts, and $3+ billion in annual premium revenue in the segment. Also ensure the alignment of our market-facing activities with the company’s internal operations and resources. Served in this two-year assignment while maintaining VP of IT & Operations role.
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Vice President, It & OperationsBlue Cross Blue Shield Of Massachusetts Nov 2014 - Apr 2018Boston, Ma, UsLed a business unit comprised of 170+ associates and 80+ contractors that spans the following operations and IT functions: Configuration & Maintenance of benefits and payment/medical policy; Enterprise Quality Assurance & Testing; Communication & Training; and Production Support (Incident/Defect Management, IT Change Management, and Identity Access Management Operations).
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Senior Director, It & OperationsBlue Cross Blue Shield Of Massachusetts Mar 2013 - Nov 2014Boston, Ma, Us
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Director, Business Planning & ImplementationBlue Cross Blue Shield Of Massachusetts Apr 2011 - Mar 2013Boston, Ma, Us
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Senior Consultant, Business Consulting GroupBlue Cross Blue Shield Of Massachusetts Jun 2009 - Apr 2011Boston, Ma, Us
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Summer & Part-Time Associate, Corporate PlanningHenry Ford Health System Apr 2008 - May 2009Detroit, Mi, Us -
Consultant, Healthcare Solutions GroupCgi Aug 2004 - Aug 2007Montreal, Quebec, Ca
Ryan O'Donnell Skills
Ryan O'Donnell Education Details
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University Of MichiganMaster Of Health Services Administration -
University Of VirginiaBachelor Of Arts (B.A.)
Frequently Asked Questions about Ryan O'Donnell
What company does Ryan O'Donnell work for?
Ryan O'Donnell works for Johns Hopkins Health Plans
What is Ryan O'Donnell's role at the current company?
Ryan O'Donnell's current role is Senior Vice President and Chief Operating Officer.
What is Ryan O'Donnell's email address?
Ryan O'Donnell's email address is rw****@****ail.com
What is Ryan O'Donnell's direct phone number?
Ryan O'Donnell's direct phone number is +170388*****
What schools did Ryan O'Donnell attend?
Ryan O'Donnell attended University Of Michigan, University Of Virginia.
What skills is Ryan O'Donnell known for?
Ryan O'Donnell has skills like Healthcare, Program Management, Process Improvement, Strategic Planning, Data Analysis, Business Analysis, Project Management, Healthcare Management, Team Building.
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