Ryan O'Donnell Email & Phone Number

I am thrilled to announce that I have stepped into the role of Chief Delivery Officer in Ergo. This new chapter is an incredible opportunity to oversee the entire delivery lifecycle of our services and drive excellence and operational efficiency.In this role, I will be managing workforce planning across various domains, including MS, Digital, Productivity, and Cloud. My focus will be on streamlining processes, making data-driven business decisions, and collaborating closely with our sales leads to ensure alignment between the sales pipeline and project operations.I am excited to work with our talented team to promote collaboration, enhance reporting accuracy, and build flexible staffing frameworks that drive high utilization and quality delivery.Thank you to everyone who has supported me on this journey. I look forward to contributing to our continued success and making a significant impact in this new role.

Omagh, Northern Ireland, United Kingdom

Belfast Area, United Kingdom

Responsible for all technical aspects of Educational Managed Service Contracts within Capita for a number of key accounts. Provide high level technical sales support & presales activities, responding to Change Requests, identifying customer requirements, designing suitable managed & dedicated solutions & presenting at school project level in a consultative manner.Responsible for producing Technical proposals that include hardware, software and networking components, service planning & definition, diagrams etc. Designs include complex managed & dedicated solutions for Schools and Academies throughout the UK and Ireland.

C2k Primary and Post Primary contractsI am responsible for:* Strategic planning * Identifying and qualifying opportunities* Weekly reporting on Technical change and proposed Change Control* Preparation of Tender Documents / Proposals* Marketing Activities - Seminars, Demonstrations etc.* Strong relationship with manufacturers, eg HP, Dell, Microsft Apple, Symantec.* Strong customer engagement* All areas of change impacting the 1200 primary and post primary schools in Northern Ireland* Producing quotation proposals and tender against deadlines* Product knowledge in the IT industryKey Deliverables;* 80,000 + seat deployment* Integration within an Active Directory enviornment encompassing 350,000 + users* Apple Mac Integration* NAC deployment across all 1200 sites* Encryption deployment to all portable devices

I was responsible for:* Liaise with schools to address issues and recommend change* Identify areas of concern within current provision and report as to how to improve* Writing and producing proposals before deadlines * Liaising with other departments including project management, service delivery, technical specialists and purchasing.* Producing IT solutions including Migrations Maintenance Support Security Integration

I was responsible for:Supporting all terminals, PC's, Laptops, Servers and Comms within Erne HospitalHaving strong communication skills Service Desk,

Was responsible for regression and product testing of online and application sales tools

Beng(Honours), Engineering With Computing

Diploma, Engineering

Gcse'S