Ryan O'Keeffe Email & Phone Number

Saint Paul, Mn, Us

Hunt Valley, Md, Us

Minneapolis, Minnesota, Us

Developed & executed long-term strategies for cloud operations (cloud engineering, corporate technology, site reliability engineering) & enterprise security aligned with business goals including reducing cloud platform costs by 30% YoY.Led HITRUST compliance initiatives, oversaw the establishment, implementation, and maintenance of controls across all platforms, fostered a culture of continuous compliance - successfully achieved r2 certification.Delivered frequent, comprehensive updates and reports directly to the C-suite and executive leadership, providing vital insights and strategic guidance on cloud operations and security matters.Negotiated and managed all tech vendor relationships, resulting in a 20% reduction in annual service costs while exceeding all service level agreements.Collaborated with senior leaders to develop platform strategy, ensuring security compliance, cost efficiency, supportability, and performance optimization through the integration of best-in-class technology solutions.Championed the adoption of cutting-edge technologies and methodologies, driving efficiency, scalability, and competitive advantage.Orchestrated the migration of legacy systems to cloud-based infrastructure, resulting in significant cost savings and improved scalability.Provided mentorship and leadership development opportunities for technology teams and leaders, fostering a culture of learning and professional growth.Accomplishments & Initiatives* Reduced Spend - Cloud by 30% YoY, vendor spend by 20%* Established & built out SRE practice based on the Google Model* HITRUST r2 certification -merged 2 existing certs & added another platform* Successful buildout & deployment new platform utilizing Kubernetes in AWS* Implemented just in time access control for backend systems

Minneapolis, Minnesota, Us

Minneapolis, Minnesota, Us

Directly managed all aspects of the technology operations group, including Corporate Technology, Production Support, Cloud Operations, Platform Engineering, Architecture, and Enterprise Security, ensuring alignment with organizational goals and objectives.Defined and established comprehensive security strategies, policies, and procedures to protect organizational assets and data, ensuring compliance with HITRUST, HIPAA, and other relevant regulations.Designed and implemented secure architectures and solutions, including network security, data encryption, and secure application development practices, to safeguard against cyber threats and vulnerabilities.Led the transformation of the organization's security landscape towards a culture of security (Security as a Culture, SaC), fostering security awareness programs and delivering training to empower employees in embracing security practices and compliance positively.Collaborated with the CTO to develop department-level budgeting for full-time employees (FTE), off-shore and outsourced employees, vendors, training, etc., ensuring optimal resource allocation and alignment with strategic priorities.Accomplishments & Initiatives* Designed and implemented formal Change Management & Advisory processes* Modernized & migrated MN data center to the AWS cloud within 1 quarter* IT team and practice transformation - office technology replacement, new service desk rollout (ITSM), staff FTE, SOPs, asset tracking, and process alignment* Completed 2 distinct HITRUST r2 assessments* Consolidated Corporate Technology vendors - 1M savings

Minneapolis, Minnesota, Us

Provided leadership and guidance to Cloud Engineers and Site Reliability Engineers directly as well as the oversight of the Site Reliability Operations Manager and his growing group.Oversaw organization wide production support activities, including incident response, problem resolution, and escalation management to minimize downtime and ensure service continuity.Developed and managed budgets for all infrastructure and production support activities, optimizing resource allocation to meet business needs effectively.Collaborated organization wide with other teams, business units, and external vendors to align technology strategies with business objectives and ensure smooth integration with existing systems and processes.Managed the transition & integration of the Technology Operations and DevOps teams from the merging companies, fostering collaboration, knowledge transfer, and team integration.Evaluated the technology infrastructure, architecture & landscape for both merging & acquired companies, identifying potential synergies, redundancies, and integration challenges, provided recommendations to and oversaw the execution of the plans. Accomplishments & Initiatives* Lead integration and consolidation of the existing Cloud and Datacenter footprints into the phase 2 of the technology integration, post merger, process.* Migrated away from MSP provider for CloudOps to internal teams (50% cost savings)* Developed and implemented a change management strategy to help employees adapt to the new technology environment and culture. * Assumed responsibility for technology ops transforming from a reactive, support-oriented group to a proactive, integrated engineering team that ensures the reliability and scalability of software systems through proactive monitoring, automation, and incident response.

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Created rapid prototypes to validate concepts and secure support from Senior and Executive Leadership for new initiatives and staffing through demonstrated ROI.Partnered with product and development teams to shepherd technical solutions and POCs through the formal development process, ensuring successful integration and user adoption as fully supported features within the platform.Formalized the SRE liaison practice, integrating SRE team members with engineering teams to act as advocates, evangelists, and consultants, ensuring that products were developed with performance, monitoring, and stability in focus.Led recruitment, hiring, and onboarding processes for the teams, building a talented and cohesive team that drives innovation and success.Stayed informed about emerging technologies, competitor landscape, and future industry trends, driving the adoption of innovation team's best practices, products, and solutions by other engineering teams.Acted as a representative of the engineering teams to senior and executive leadership, effectively communicating team achievements, challenges, and strategic initiatives.Led Scrum team practices as the Scrum MasterAccomplishments & Initiatives* Established the Innovation Team - developed job descriptions, recruited, and hired an off-shore Infrastructure spend reduction - successfully achieved by developing business-focused environment management software* Implemented robust automation solutions minimizing human error, improving process accuracy, and freeing up employee time for more strategic tasks vs menial tedious work.* Integrated the technology innovation practice into the broader engineering groups to foster a more collaborative and innovative engineering environment and culture.* Formalized the incident management and response practice including ob-boarding vendors, establishing DR/BC plans for all products, executing table top exercises, etc.

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Rapidly onboarded to a new environment by independently acquiring a comprehensive understanding through proactive analysis of infrastructure, pipelines, and existing systems. Documented findings for future reference.Led knowledge transfer initiatives through interviews with key personnel across the organization, ensuring a smooth transition and identifying opportunities for improvement.Spearheaded the design, development, and implementation of secure, scalable, and cost-effective cloud solutions. Selected and architected the optimal cloud platform based on specific business needs.Established application performance monitoring, logging, and troubleshooting processes to optimize application, system, and service health.Implemented SCRUM team and corresponding practices for the Systems Engineering team, showcasing project management and organizational skills.Accomplishments & Initiatives* Led platform modernization to microservices on Docker with a formal SDLC, improving agility and maintainability.* Spearheaded digital transformation for the business by aligning technology infrastructure with evolving business needs through system and platform upgrades.* In partnership with the Director of SE, established a formal Site Reliability Engineering team, 24/7 on-call rotation, and recruited/interviewed FTE staff to build out the team.

Manage all aspects of a small entrepreneurial business established in 2006 that supplies computer, networking and telecommunication sales and service to primarily the business and non-profit segment. Maintain customer relationships by promptly addressing customer product, service, and support needs including managing resistance to new implementations by addressing the importance of IT in business operation.Plan, execute, and follow up with projects, prioritizing customer requests such as minimizing downtime, customization, and deadlines while presenting information in a manner understood by the customer. Solicit feedback from customers with an integrated helpdesk, following up with concerns and areas for improvement as to provide a high degree of satisfaction.Notable Services Include: system design, installation, and maintenance, disaster planning, data recovery, DoD compliant data destruction, and hardware recycling. Business Affiliations and Partnerships: Dell Registered Partner, Mozy(EMC) Strategic Partner, Webroot Channel Partner, and Kroll Ontrack Service Partner, Jive VoIP ServicesOther Significant Accomplishments:•Effected a smooth transition of Best Solutions Inc. into XTS Inc.•Introduced and implemented a new competitive pricing structure•Maintained 100% customer retention•Implemented remote support and customer issue tracking system•Maintained on/off site Linux (Ubuntu/Debian/CentOS) based servers for file storage, http/ftp, remote access, web hosting as well as encrypted data transfer and security for XTS Inc.•Developed PHP/SQL based online application for customer prepaid hours tracking and reporting

Minneapolis, Mn, Us

*Contribute directly in architecture governance providing standards around frameworks, practices, and processes for application development, build, and deployment *Institute and enforce build and deploy practices as well as architecture requirements for AWS cloud environments and to enable CI/CD*Work with the Security Operations team to establish patterns to secure the operations and data of applications against theft, loss or other disasters*Participate in availability, outage, and security incident identification and resolution*Auditing and enforcement of multiple AWS accounts, ensuring that all resources meet the resource requirements*Creating recommendations for AWS reserved instance purchases and other cost control methods*Responsible for configuring, monitoring, and maintaining the company's cloud computing environment*Work with 3rd parties integrating solutions using automation in one or more of Chef, Ansible, Puppet, Cloudformation*Collaborate closely with development and other technology personnel to develop, migrate and manage services in AWS*Participate in an 3rd tier on-call rotationNotable accomplishments: *Established patterns and requirements for migrating on-premise applications to AWS to create a resilient Disaster Recovery (DR) environment using Ansible + Cloudformation*Engaged with development to re-work existing applications to conform with best practices around operation, build, and deployment*Developed scripts in ruby and python to enable automated enforcement of standards for the cloud environments, providing a self-service user interface to internal customersTechnologies: Ruby, Python, Chef, Ansible, Puppet, CloudFormation, AWS, EC2, Docker, Logstash, Kibana, Elasticsearch, Jenkins, Github, NewRelic, Logic Monitor, Linux, PostgreSQL, MySQL, Nginx, SumoLogic, Jira.

Minneapolis, Mn, Us

*Responsible for the deployment, configuration, and ongoing operations of physical and virtual infrastructure, applications, and products*Align Operations team with Development teams to develop, scale, and improve production systems and services.*Deliver recipes, modules, scripts and templates for use with continuous automation & integration of reproducible cloud resources*Consistently evolve the automation and intelligence of operational processes to increase uptime and improve resilience*Monitor and maintain multiple public-facing web and SaaS applications*Manage development repositories, build automation and application deployment activities*Monitor and administer systems to provide appropriate documentation, cross-training, capacity management, and recommendations for future state.*Keep current on relevant technologies and practices, while continuing to search for the next emerging solution*Participate in an on-call rotationNotable accomplishments: Architected a multi-terabyte enterprise log centralization system using only open source tools, contributing plugins and code to allow a simple transition to a single structured log format across all products.

Minneapolis, Mn, Us

*Primary technical contact, implementing specialized supply chain document exchange and translation solutions for clients, specifically related to third party logistics and transportation*Develop and execute testing plans with multiple partners according to project schedules and guidelines*Test translation and flow of of electronic data between vendors, suppliers and transportation networks*Complete production installs of solutions into the data center, confirming connectivity between the involved parties*Monitor production data flow and request/execute required technical bug fixesNotable Accomplishments:*Member of a cross-departmental team that established best practices and standards for service and support of third party logistics and transportation customers both internal and external*Developed and implemented a major mapping change that allows automated three party routing for customers of several small ERPs, maintains standardized document tracking information, and integrates with existing billing practices*Member of a small technical team acting as a filter for the Integrated Implementation team in regards to several high priority technology tools and systems with restricted access

Contributing member of a team that developed a 10,000-Watt Wind Turbine for disadvantaged people in developing nations.•Design constraints include utilization of readily available parts found in the community, e.g. a junk yard•Developed documentation for construction of the wind turbine in language neutral format•Documented the design, the processes including design decisions, calculations, and procedure for the ongoing development of the turbine (including controller, blade, and tower designs)Established and currently manage the InnovativeEngineers.us website, Facebook group, twitter and YouTube accountsSetup and maintain project IT resources for use in the IE office.Provide consultation on prospective microcontroller system designs across varying fields (hydro, solar, and wind power)Continuing donation of the website design, domain name and web hosting services to the IE organization.

Responsible for diagnosing technical issues in both comprehensive enterprise environments as well as home user settings. Installed, upgraded, and removed equipment including: networking routers/switches, firewalls, servers, workstations and telephony equipment. Installed cat5e, cat6, cat3 and other low voltage cables. Engaged and tracked high priority issues with timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Promoted to Director of IT Systems Administration. •Assumed business administrative tasks when the owner was out of state for several weeks at a time. Tasks included: invoicing, deposits, employee dispatch, time tracking, & customer relations•Established new IT support documentation and researched software tools for use by technicians. •Assigned as major account manger

Minor, Business Management

Bachelor Of Science, Computer Engineering

Minor, Computer Science

Associate Of Arts