Ryan Olszewski Email & Phone Number

Springfield, Massachusetts, United States

Springfield, Massachusetts, United States

My team practices an agile framework to develop dashboards and reports for MassMutual's Fraud Operations organization using Tableau. As the Business Analyst for this delivery team, I act as the bridge between our internal business customer and developers by translating business requirements into actionable user stories. I'm also heavily involved in testing.

Springfield, Massachusetts Area

Worked with vendors to bring on enhanced analytics software into our service center. In this project I collaborated with associates and leaders to promote a more holistic customer experience culture within our organization so that we may continuously improve with the customer's needs front of mind.

Springfield, Massachusetts Area

In this role I ran projects that mapped the entire value stream of our New Business and Underwriting organization, which would have not been possible without the support and knowledge of the case managers and underwriters who do the work. Together we created countermeasures to improve their value stream and provided visibility to leadership into their.

Springfield, Massachusetts Area

On LaunchPoint the team's focus was on testing new ways of generating revenue in a small scale environment through "minimum viable products" before they were implemented in the organization. In this role I led projects that tested ways to increase electronic billing adoption as well as new processes for providing better service to clients who have.

My firsts role at MassMutual where I co-founded the department's very first employee led continuous improvement program, "Claimenstein"! Employees are able to attend bi-weekly meetings to discuss ways to improve their internal processes and receive leadership support to experiment with new ways of doing work. Claimenstein is where our telephone claims.

Amherst, MA

• Supervises and leads 14 student managers directly, 50+ student assistants indirectly and eight computer classrooms
• Works independently and in teams with both students and full time staff to lead meetings and organize events
• Advises director on hiring and promotional decisions
• Has developed more than 12 training courses for student employees to improve software and customer service skills
• Helped revamp the job function of new hires to better serve our department’s changing needs

Hadley, MA

• Researched client inquiries
• Identified and researched problem transactions (i.e., data quality, processing, etc.) to assist in completing and documenting the resolution to appropriate parties
• Responded to standard client requests, where the client may be internal or external
• Adhered to established operating, risk, and compliance controls and standard operating procedures
• Researched routine and tactical issues with team members, managers and external groups
• Responsible for identifying any unusual or potentially suspicious transaction activity

Hadley

• Performed basic transactions including deposits, withdrawals, issuing bank checks and mortgage payments
• Exceeded accuracy requirements of 85% by achieving 97% balancing accuracy in 2013 and 98% in 2014
• Was awarded a score of 107% by Consumer Impressions shopping group for providing great customer service

Hadley, MA

• Provided exceptional customer service while also promoting company credit card and charitable donations
• Managed all department calls when on duty while also maintaining steady sales floor merchandise levels
• Assisted customers with purchasing queries regarding price, quality, and restock schedule of goods

Amherst, MA

Custodian for the Masonic Lodge located in Amherst, Massachusetts. Responsible for all duties related to building maintenance.