Ryan Ritter Email & Phone Number

Lewisville, TX, US

Chicago, IL, US

Manage a team of five who are responsible for running the North America Demo Pool, worldwide Avigilon Demo Sites, providing quotes and designs for Avigilon partners, as well as providing technical assistance for Inside Sales, Outside Sales, and Outside Sales Engineering.Achievements Include:* First ever internal promotion from within the Inside Sales.

Chicago, IL, US

Sales Engineer covering the northern half of Texas (previously, the entire state) and aligned with two regional sales managers. Responsibilities include:* Providing product and technical expertise in the pre-sales process, including security camera designs and storage calculations* Training for products both internally and externally* Field Services for.

Arlington, VA, US

• Worked in a small, fast-paced, start-up commercial division, focusing on commercial thermal security cameras, within a larger company.
• Responsible for customer support, troubleshooting, and product development for the WatchMaster IP Elite and WatchMaster IP Ultra product lines.
• Created and managed customer service processes through Salesforce, reducing average active case age by 80% for my product lines in the 2014 calendar year
• Led and assigned troubleshooting efforts and in-depth investigations to our engineering team.
• Served as customer advocate, ensuring customer feedback and concerns made it into future product designs.
• Was primary pre-sales technical resource and helped secure sales and channel partner deals, including trade shows and in-person meetings.

Camarillo, California, US

• Host and plan a one-hour sports radio show every Friday from 6-7pm
• Build relationships with business to sell available ad time and create affiliate partnerships
• Responsible for booking of all show guests.
• Manage time to ensure this hobby never conflicts with work.

• Created, designed, and released “Scopia”, a PHP/mySQL web application that created standard Scopes of Work for our sales engineers.
• Created, designed, and released an Excel quoting tool for the sales team.
• Promoted within a year and the youngest to ever be promoted to my position in the company.
• Installed, configured, and supported various IP Telephony systems including Avaya products and open source projects like sipXecs.
• Configured and supported various networking equipment, including Cisco routers/switches.
• Worked with various customer network environments and various PSTN connections (ISDN, PRI, POTS, etc).

Edited and maintained the official website of Residence Life and Housing. Also created a training/documentation CD for all Residence Staff members for the 2006-2007 school year. Performed any other needed technical and computer tasks around the office including database administration and the creation, collection, and reporting of electronic surveys.

Notre Dame, IN, US

Managed travel and expenses for both of Notre Dame's golf teams. Also helped maintain their indoor and outdoor practice facilities.

Notre Dame, IN, US

Worked practices daily with the team, assisting the Notre Dame coaching staff directly in the setup and running of drills. Duties also including working shifts in the locker room and various on-field jobs during Notre Dame football games.

B.S., Computer Engineering

Education record