Ryan Ritter Email & Phone Number

Lewisville, Tx, Us

Chicago, Il, Us

Manage a team of five who are responsible for running the North America Demo Pool, worldwide Avigilon Demo Sites, providing quotes and designs for Avigilon partners, as well as providing technical assistance for Inside Sales, Outside Sales, and Outside Sales Engineering.Achievements Include:* First ever internal promotion from within the Inside Sales Engineering team.* Over $20 million in confirmed revenue wins with Demo Pool assistance.* Team has added $90 million added YTD 2020 to North America Sales pipeline in quotes and designs.Responsibilities include:* Management of North American demo pool, including financial and budgeting reporting.* Management of all Avigilon employee demo assets. * Enhancement and process improvements for Demo Gear Requests* Enhancement and process improvements for Inside Sales Engineering case queue, including creation of reporting to track assisted revenue, case load, and specific activities.* Serve as escalation point of contact for Inside Sales Department* Organization of training efforts for the Inside Sales Team* Focus on professional growth for team

Chicago, Il, Us

Sales Engineer covering the northern half of Texas (previously, the entire state) and aligned with two regional sales managers. Responsibilities include:* Providing product and technical expertise in the pre-sales process, including security camera designs and storage calculations* Training for products both internally and externally* Field Services for on-site post-sales support for high priority issues within my territory* Creating internal and external documentation for unique issues and integration challenges

Arlington, Va, Us

• Worked in a small, fast-paced, start-up commercial division, focusing on commercial thermal security cameras, within a larger company.• Responsible for customer support, troubleshooting, and product development for the WatchMaster IP Elite and WatchMaster IP Ultra product lines.• Created and managed customer service processes through Salesforce, reducing average active case age by 80% for my product lines in the 2014 calendar year• Led and assigned troubleshooting efforts and in-depth investigations to our engineering team.• Served as customer advocate, ensuring customer feedback and concerns made it into future product designs.• Was primary pre-sales technical resource and helped secure sales and channel partner deals, including trade shows and in-person meetings.• Travelled to vital and high-profile customer sites, including nuclear power plants, secure government facilities, and international sites, for face-to-face post-sales technical customer support and on-site troubleshooting.• Experienced in having meetings and discussions with client’s executive level personnel.• Wrote, managed, and edited customer-facing documentation including user manuals and application notes.• Quickly learned unfamiliar technology in order to fully support the products within a few months, including ONVIF, an open security camera standard that uses SOAP.• Spearheaded effort to build and procure equipment for an interoperability testing lab.• Assisted in the continuous software development cycle for camera software, including planning, troubleshooting, testing, and post-release support.

Camarillo, California, Us

• Host and plan a one-hour sports radio show every Friday from 6-7pm• Build relationships with business to sell available ad time and create affiliate partnerships• Responsible for booking of all show guests.• Manage time to ensure this hobby never conflicts with work.

• Created, designed, and released “Scopia”, a PHP/mySQL web application that created standard Scopes of Work for our sales engineers.• Created, designed, and released an Excel quoting tool for the sales team.• Promoted within a year and the youngest to ever be promoted to my position in the company.• Installed, configured, and supported various IP Telephony systems including Avaya products and open source projects like sipXecs.• Configured and supported various networking equipment, including Cisco routers/switches.• Worked with various customer network environments and various PSTN connections (ISDN, PRI, POTS, etc).• Consistently selected to train on new product lines and products.• Serve as highest tier internal support for Avaya’s IP Office and sipXecs (branded internally as SIPX).• Serve as upper-tier support for all other Avaya products.• Traveled nationally and internationally for several different projects in lieu of sending a local tech.• Created several technical training aids from scratch, including documents, diagrams, and videos.• Led training sessions for customer users and administrators as well as internal upper-tier support.• Have been specifically requested by repeat customers.

Edited and maintained the official website of Residence Life and Housing. Also created a training/documentation CD for all Residence Staff members for the 2006-2007 school year. Performed any other needed technical and computer tasks around the office including database administration and the creation, collection, and reporting of electronic surveys.

Notre Dame, In, Us

Managed travel and expenses for both of Notre Dame's golf teams. Also helped maintain their indoor and outdoor practice facilities.

Notre Dame, In, Us

Worked practices daily with the team, assisting the Notre Dame coaching staff directly in the setup and running of drills. Duties also including working shifts in the locker room and various on-field jobs during Notre Dame football games.

B.S., Computer Engineering

Education record