• Led grassroots marketing efforts to generate leads and increase membership and retail sales.• Implemented sales processes resulting in increased enrollment in introductory classes.• Supervised and mentored sales representatives to drive performance and customer satisfaction.

• Promoted to take on a higher volume store.• Only store in the district with a positive conversion in Q2 of 2024.• Guiding the retail team in highlighting unique, high-quality, affordable products that guests seek out.• Brand ambassador that makes guests feel welcome and the team feel inspired to let our hospitality shine.• The best in the business retail managers can effectively partner with their restaurant peers to achieve operational excellence through the overall team.• Responsible for generating sales, conversion, UPT, and ADS metrics daily through effective employee chat-ins and coaching.• Instituted better shrink deterring policies and procedures to improve shrink percentage in a high-shrink store taken on after Cracker Barrel Sharonville, OH.

• Promoted to take on a higher volume store.• Only store in the district with a positive conversion in Q2 of 2024.• Guiding the retail team in highlighting unique, high-quality, affordable products that guests seek out.• Brand ambassador that makes guests feel welcome and the team feel inspired to let our hospitality shine.• The best in the business retail managers can effectively partner with their restaurant peers to achieve operational excellence through the overall team.• Responsible for generating sales, conversion, UPT, and ADS metrics daily through effective employee chat-ins and coaching.• Instituted better shrink deterring policies and procedures to improve shrink percentage.

• Skilled at cash handling and customer service issues.• Generated and achieved daily sales goals.• Complied with Cracker Barrel’s established policies and procedures.• Took care of merchandising and floor moves.• Participated in inventory management and retail truck delivery shifts.• Opened and closed the store.• Handled guest complaints and provided necessary resolutions.• Maintained inventory on sales floor.

• Emphasized job benefits and perks to applicants to improve organization's attractiveness.• Studied job descriptions and qualifications to determine applicant requirements.• Evaluated strengths and weaknesses of candidates through effective screening processes.• Advertised job opportunities on social media platforms and job boards.• Operated and maintained applicant tracking and candidate management systems.• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.• Coordinated schedules to arrange management interviews with applicants.• Developed recruiting strategies to identify qualified candidates and build network.• Built strong relationships with internal and external candidates to ensure excellent hiring experience.• Assisted with onboarding and orientation of new hires to expedite acclimatization process.• Awarded December 2022 "Superhero Award" for going above and beyond at work by coming in early and leaving late to fill open job requisitions.

• Established and cultivated relationships with candidates, hiring managers, team members, and business partners to fill positions with top talent.• Collaborated with various departments to define job qualifications.• Evaluated strengths and weaknesses of candidates through effective screening processes.• Developed recruiting strategies to identify qualified candidates and build network.• Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.• Operated and maintained applicant tracking and candidate management systems.• Verified applicant references and employment details.• Exceeded expectations with consistent sourcing strategy to meet our goal of 3 hires/week.

• Performed cold-calling and follow-ups with leads to secure new revenue.• Contacted customers and prospects to generate new business to achieve company growth goals.• Used consultative sales approach to understand and meet customer needs.• Negotiated prices to get customers freight moved with shippers and carriers.• Managed daily shipments to ensure pickup and delivery is on time, 24/7/365.• Resolved issues efficiently and enhanced customer satisfaction ratings.• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

• Collaborated closely with mentor while learning different departments and functions within store.• Focused on leading and motivating Service and Engagement team, driving sales results, merchandising products, and interacting with guests throughout store.• Became leader on duty and led store to higher guest satisfaction rating while leading front staff and guest service departments.• Worked independently and used resourcefulness when confronted with ambiguity.• Resolved problems with customers to maintain relationships and increase return customer base.• Worked with Service and Engagement Team to increase customer satisfaction, decrease customer wait times at checkout, and handle any customer problems.• Took part in hands-on training in each department in store to understand how to effectively run each department as Executive Team Lead.• Internship shortened due to pandemic.

• Successfully managed two CycleBar locations under same ownership group in Fresno, CA and Clovis, CA.• General Manager actively coaches, trains and educates CBX sales team (front house CycleBar staff) on hospitality and sales conversion tactics while working with owners on team accountability.• Educated staff on cold calling sales techniques, developed follow up call and email process for them to follow, and role played with each staff member to make sure they were selling effectively.• Maintained cleanliness and organization of studio to maintain value.• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.• Scheduled and participated in networking/community events and studio promotions.• Strategically managed marketing campaigns to generate leads for studio.• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.• Achieved successful conversion of non-membership-based users to membership plans as well as retaining current member base.• Conducted pre-planning activities each month including strategic outreach, for securing first time rider/lead flow.• Built rapport and lasting relationships with prospective and current members.• Managed budget implementations, employee reviews, training, schedules, and recruiting.• Educated myself on how to maintain and fix CycleBar spin bikes to cut cost of hiring outside maintenance repair team.

• Contacted all sales leads from dawn until dusk conducting a needs analysis to provide potential clients with best membership plan.• Sold 270 memberships in first three months.• Implemented lead generation including Grass Roots Marketing and Networking.• Implemented sales processes to schedule prospects into Intro class and convert to monthly memberships.• Drove Membership sales through outside sales and business development efforts. • Was the primary sales resource and “closer” of prospects.• Directly coordinated with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts.• Supervised Sales Associates, managed schedules, and reviewed employee performance.• Independently made decisions related to high level customer service. • Maintained cleanliness and organization of Pilates Studio.• Enforced Club Pilates policies and procedures.• Ensured all forms, administrative supplies, and studio literature was stocked and visible.• Scheduled and participated in networking/community events and studio promotions.• Strategically managed social media and other marketing campaigns to generate leads for studio.

• Tasked with building up membership numbers at HIIT gym focused on weight loss and transformations.• Served as gym manager and helped clients get to their goals as health coach. • Trained and taught classes as needed.• Built membership numbers from 58 to 200 in less than a year.• After increasing membership numbers at Clovis location, was transferred to Fresno location to improve member retention and increase membership sales.• Setup member events to improve retention and provide additional challenges to increase motivation and enthusiasm.

• Provided on-going surveillance of all available and existing properties.• Produced clear, concise spreadsheets, charts, and graphs from numerical data.• Gained strong knowledge of industry, product, and internal systems.• Maintained and updated all vendor contact information.• Accessed, inputted, retrieved and analyzed information from computer.• Gathered and evaluated economic, demographic, and detailed real estate market data.• Ensured data integrity and reconciled data discrepancies.• Conducted property site inspections and market tours.