Ryan James O'Sullivan Email and Phone Number
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Dynamic and results-oriented data leader with over 20 years of experience driving data-driven decision-making and strategic initiatives. Proven track record of leveraging advanced analytics, machine learning, and statistical techniques to extract insights, optimize processes, and enhance business performance. Adept at leading cross-functional teams, developing innovative analytical solutions, and aligning data strategies with organizational objectives. Skilled communicator with a strong ability to translate complex data concepts into actionable insights for executive stakeholders. Passionate about driving continuous improvement and delivering measurable value through data-driven strategies.I am eager to collaborate on understanding your customers and products through data, while tackling the unique challenges of your business.Some of my past achievements that I’m most proud of:At Upstream Works (Director, Data Product Strategy & Analytics)- Design and implemented an array of analytics focused product improvements including a new dashboard system, a data event stream, an a/b testing framework and AI controllersAt HomeX (Director of Product Analytics & BI):- Complete greenfield implementation of an analytics strategy and data platform. Implemented snowflake (data warehouse), snowplow (event streaming), Optimizely (experimentation), Google Analytics & Tag Manager (ecom product analytics), Tableau (dashboarding and data democritization), Hotjar (user journey tracking), and more. Built out the KPIs, processes, and documentation to support “how we measure success”.- Introduced an experimentation platform that led to many improvements throughout the product, improving both top of funnel acquisition (+15% traffic improvement attributable to tests) and bottom of funnel conversion (+5% improvement to conversion).At Rakuten Kobo (Director of Analytics & Head of eCommerce Product):- Developed a multi tiered pricing strategy designed to compete with Amazon to balance customer acquisition, retention and profitability. This resulted in initial growth of 15% and ~8% in subsequent years of margin.- As head of product implemented a complex partnership, one of a kind partnership with Walmart, becoming the official ebook marketplace for [Walmart.com](http://Walmart.com)
Cymax Group Technologies
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Senior Director, Analytics & AiCymax Group Technologies May 2024 - PresentVancouver , British Columbia, Ca
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Director, Data Strategy & AnalyticsUpstream Works Software Jul 2022 - Nov 2023Woodbridge , Ontario, CaAs Director of Analytics, spearheaded product ownership and strategic direction for data and analytical components within the UW software product line. Led the charge in enhancing business intelligence functionalities while serving as a subject matter expert and mentor within both product and engineering teamsEstablished and led an analytics practice focused on delivering actionable insights on product performance and business intelligence, integrating diverse data sources and employing cloud architecture (AWS, Redshift, DBT) alongside on-premises legacy systems (MSSQL Server), with visualization facilitated through PowerBI.Directed a cross-functional project team to drastically improve the BI and analytics functionality inside of the UW product line; from concept inception to requirements gathering, design, and implementation, culminating in a pivotal milestone release (6.0) for the UW product. This release significantly bolstered analytics capabilities, introducing key features such as a dashboard system, a data event stream, an A/B testing framework, and enhancements to the product's data model. Built improved integration with artificial intelligence and machine learning, facilitating the seamless integration of bots with the UW platformInitiated a comprehensive overhaul of internal processes within the product team, resulting in a marked reduction in friction from ideation to product delivery. Streamlined processes for identifying, prioritizing, and detailing product changes, fostering greater agility within engineering teams -
Director & Senior Staff Engineer, Product Analytics & Business IntelligenceHomex May 2019 - Jun 2022Chicago, Illinois, UsFirst data hire for a startup, responsible for building & operationalizing a full stack analytics organization; built from the ground up the teams, data architecture, pipelines and data use cases (machine learning models, reporting, dashboarding, insights, etc). Acted as a subject matter expert, and champion for data based decision making throughout the organizationDesigned and built a measurement & insights strategy for the business; building out a full range of KPIs, supporting data structures and outputs to run the business “data first”. Implemented data structures & stores, ELT processes and reporting to serve the organization (tech stack: AWS primary cloud, Snowplow for event streaming, Snowflake for warehousing, dbt for modeling, Matillion for ingestion and orchestration, Tableau for visualization, and python for modeling, machine learning and programmatic wrangling)Implemented machine learning algorithms to develop predictive models for customer churn, customer segmentation and product friction identification, resulting in a 15% reduction in churn rate, driving significant revenue growth for the organization.Responsible for a portfolio of insight driven optimizations and A/B tests attributed to double digit growth in ecommerce traffic, and double digit increases in order value (~60%), LTV and conversion (+18%)Provided product & analytics leadership on several product go lives, successfully launching many products and features including: remote assistance for home repair, remote third party warranty services, home service booking portal, a contact center platform built on Twilio flex and more -
Senior Director & Head Of Ecommerce ProductRakuten Kobo Inc. Jan 2017 - May 2019Toronto, Ontario, CaResponsible for a team of Product Owners, Business Analysts and UX Designers/Design Leads; tasked with eCommerce platform ownership driving sales optimizations and product innovations to increase sales, improve LTV and drive retention.Led a successful project to integrate Rakuten Kobo with Walmart, a complex and one of a kind partnership with one of the world's largest retailers resulting in exponential customer growth in the US market.Led an improvements task force for Rakuten Kobo's Audiobooks subscription business, improving engagement and retention rates of new subscribers by 9%. Working with my lead designer, led a complete journey mapping of the audiobooks business; consulting users, engaged in broad user research to identify and action a list of iterations to improve the audiobooks business.Led and implemented a new product process, working through designing the process and managing the teams through the changes. A significant overhaul that drastically refocused Rakuten Kobo's product teams to focus on genuine user & market problems and reducing inside-out thinking -
Director, Analytics & PricingRakuten Kobo Inc. Nov 2012 - Jan 2017Toronto, Ontario, CaLed a team of analysts & data engineers with responsibility for product analytics, business intelligence, price & margin optimization and sales forecasting. Additionally supported the book publishing community as a subject matter expert on publishing analytics; providing white papers, conference presentations and consultancy servicesDesigned, tested, implemented and iterated on a multi-tiered pricing strategy that struck the balance between competing with Amazon, Apple & Google, ensuring LTV & customer customer retention and optimizing margins; resulting in a 15% increase in margin attributable solely to this optimization work (8% in the subsequent year)Implemented, trained and maintained machine learning algorithms that covered a wide range of use cases from pricing algorithms, to churn prediction and customer segmentation. These were vital contributors to our revenue optimization strategy that drove double digit growth in revenue and margin. Implemented first in market content consumption analytics, providing content publishers with a portal and dataset that gave insight into how customers consume their content. This data led to editorial decisions being made by “Big Five” publishers using a completely new mindset that my team and I designed and sold in to the industryImplemented a full revamp of the business intelligence strategy of the content sales organization; overhauling the data warehouse, data structure, and a dashboard refresh, drastically improving market responsiveness in a rapidly changing competitive landscape
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Director, Inventory Management (Online)Indigo Mar 2009 - Jun 2012Toronto, Ontario, CaLed a team of inventory analysts, and functional analysts with responsibility for Inventory Management & Supply Chain Optimization for Indigo's online business. Served on the senior leadership committee for indigo.caRevamped the online inventory sourcing strategy & implemented a new sourcing algorithm resulting in a 10% improvement in product in stocks within 3 months, while reducing reliance on costly third party distributors by 18% improving per unit profitability / ~12% bottom line contribution, and was a key contributor to the online business turning its first profit (-100k in annual losses up to 6m in profit; ensuring that profitability was structural to maintain that profitable position in a very difficult space in Amazon’s home turf of books)Successfully opened a new warehouse and implemented SAP EWM leading to improved customer fulfillment rates, reduced costs and improved capacity for a more diverse range of product groups -
Product Owner, Internal Tools & Process ImprovementIndigo Jan 2008 - Mar 2009Toronto, Ontario, CaResponsible for identifying gaps in processes and systems relating to the retail channel supply chain. Identified, designed and worked with engineering to implement improved solutions for allocations, forecast accuracy reporting, article setup and space planning optimization resulting in consistent +99% in-stock rates and improved sales across all store channels (mall + large format)Product owner for the supply chain & demand planning tools in SAP, SAP Business Warehouse, 3M Highjump, MS Excel and MS Access, maintaining and prioritizing a backlog of improvements, working with engineering to improve internal toolingBuilt reporting in SAP BW, MS Access and MS Excel improving visibility of product stock performance for analysts, reducing errors in forecasting and fulfillment plans
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Inventory And Space Planning AnalystIndigo Jan 2006 - Jan 2008Toronto, Ontario, CaSuccessfully managed replenishment for Indigo’s key titles program (Indigo’s Bestseller list and CEO's picks programs), which represented ~10% of total company revenue, maintaining accurate demand forecasts for some of the highest volatility titles sold by Indigo maintaining >99% in-stock rates and improving revenue on these key titles by 15%+Transformed bestseller process in to an efficient and structured process with new forecasting, and in-stock tracking toolsImplemented a Space Planning & Allocation tool designed to align product allocation with available space in stores. This was cutting edge work ahead of its time that helped maximize the revenue per square foot, and fundamentally changed the economy structure of stores, particularly in the mall format.
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Store ManagerIndigo Oct 1997 - Jan 2006Toronto, Ontario, CaResponsible for the customer experience, sales and task force of my store as a member of the leadership teamProvided direction on process improvement on the operational side of the business; designed new store processes such as a new returns system for the store that helped increase store’s compliance average by over 30%Coordinated store sales floor staff including training, sales management and ongoing coaching for direct reports. Total team size of approximately 50 employees
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Foreperson / SupervisorCity Of Toronto Aug 2000 - Aug 2004Toronto, Ontario, Ca -
Managing Editor / Project ManagerStratics 2000 - 2004
Ryan James O'Sullivan Skills
Frequently Asked Questions about Ryan James O'Sullivan
What company does Ryan James O'Sullivan work for?
Ryan James O'Sullivan works for Cymax Group Technologies
What is Ryan James O'Sullivan's role at the current company?
Ryan James O'Sullivan's current role is Data Strategy and Analytics Leader | Expert in Driving Business Growth through Data-Driven Decision-Making | Proven Strategic Leadership and Team Builder.
What is Ryan James O'Sullivan's email address?
Ryan James O'Sullivan's email address is rj****@****net.com
What is Ryan James O'Sullivan's direct phone number?
Ryan James O'Sullivan's direct phone number is +141690*****
What are some of Ryan James O'Sullivan's interests?
Ryan James O'Sullivan has interest in Computer Programming, Web Application Design, Business Application Design, Atv Trail Riding, Business Process And Work Flow Design, Social Media And Community Building, Baseball, Hockey, Golf, Health.
What skills is Ryan James O'Sullivan known for?
Ryan James O'Sullivan has skills like Business Process, Business Process Improvement, Forecasting, Process Improvement, Sap, Inventory Management, Retail, Team Leadership, Supply Chain Management, Leadership, Erp, Inventory Control.
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