Ryan Otto Email & Phone Number

Osseo, Mn

HelloGym is a communications company focused on improving the customer journey of potential health club members. We handle health club’s lead nurturing, missed inbound calls, and marketing.As the Director of Client Growth with HelloGym I’m responsible for multiple different areas of our business including:• Managing all new client sales and onboarding• Fostering client relations and success• Developing brand strategies to enhance and grow the services we offer.• 1 on 1 business coaching with our clients

Chanhassen, Mn

As a Brand Performance Specialist with Lift Brands/Snap Fitness I play a unique roll on our team, with 2 top priorities consisting of; ensuring franchisee financial success and I'm responsible for the continued and on going success of our corporately owned locations. With our corporately owned clubs I manage multiple locations across more than a dozen states. This division of our company contributes to more than a million dollars in EBITDA every year. My role is to ensure our staff is continuing to drive sales and exceed revenue expectations through both membership sales and personal training. I provide them with industry best practices including; lead generation and marketing, membership sales process, member on boarding, implementing club and member challenges and client retention.With our franchised locations I have coached and developed over 300 individual clubs, teaching franchisees and their staff the same best practices we utilize in our corporate stores. I also closely monitor their competitive landscape so if new competition does arrive their are prepared on how to handle the new challenge. Myself and other members of our team also travel doing seminars across the country teaching and presenting to our franchisees on how the fitness industry in constantly evolving and how we as a brand are staying relevant in the fitness industry.

Buffalo

As the General Manager my daily duties include calling new guests that have inquired about the club and setting them up with times to come in and experience our club culture. During their visits I ensure that they Anytime Fitness is the right fit for them by asking them questions about their workout routines and showing them how Anytime Fitness can help them.I also thrive to keep attrition low by keeping all of our members engaged and coming into the club to keep achieving their goals. I take members through new exciting workouts, and call them when they haven't been into the club in two weeks. This ensures our members get the most out of their memberships and stay happy.

As the Assistant General Manager I was in charge of all membership and personal training sales. I also assisted with billing problems, insurance changes, and all other member problems.

My main focus was coaching and development of the membership and personal training staff pertaining to sales. I was in charge of making sure that all team members hit their personal sales goals to ensure we hit our team goals.

Multiple

During my time as the Fitness Director my positions top priority was ensuring our department hit our monthly sales goals. I achieved this through performing consultations with new and current members and showing them the benefits of working with a personal trainer and educating them on how they would be unable to reach their fitness goals without the proper programming.I was also responsible for a staff of about 10 trainers. With them we set monthly sales goals based on their current client load and how many of them were set to have to resign. The trainers were held to a standard of retaining 80% of their client base each and every month. They were also expected to replace those clients that left them with new business and we set their goals accordingly. From there I also had typical managerial duties which included; running payroll for personal trainers, assisting members with complaints, and working with other department heads to ensure we were all working together towards a common goal.

Health Science

High School Graduation, Regular/General High School/Secondary Diploma Program