Ryan Paul Email & Phone Number

Rolesville, Nc, Us

Dublin 2, Ie

Bonn, North Rhine-Westphalia, De

• Manage and mentor a team of individuals across all LeanIX products.• Increased NDR from 100% to 110% in first year.• Perform resource planning across all new accounts as new sales occurred.• Managed the creation of a new onboarding package to increase the value customers receive as they start with LeanIX.• Implemented best practices when it came to onboarding and rollout with new and existing clients to increase adoption.

Bellevue, Wa, Us

• Manage and mentor a team of individuals that cross all the Apptio products.• Perform resource planning across all new accounts that come in for each of the Apptio products. • Managed the creation of a new onboarding package to increase the value customers receive as they start with Apptio. • Assisting in building out our Customer Success organization in our Center of Excellence in India

Bellevue, Wa, Us

• Key member of integration team for the merger of Cloudability, specifically focused on Customer Success and Professional Services alignment and baselining of delivery and support methodologies.• Supported in creation of the service packages and delivery options for how Cloudability would be deployed.• Participated and managed the creation of our new iterative methodology.• Acted as a lead to the Customer Success organization with sharing best practices around all Apptio products.

Bellevue, Wa, Us

• Implemented and supported onsite (client-facing) and in-house implementations for various Industries Information Technology departments.• Architected Apptio implementations and trained numerous technical leads. • Delivered product(s) technical and non-technical training to all levels of an organization. • Successfully lead\implemented 25+ Apptio Cost Transparency projects on time with 90 percent being under budget. All projects have been for customers within the Fortune 500 and have had IT spend between 250 million to 2 billion annually.

Liberty Lake, Washington, Us

• Implemented and supported onsite (client-facing) and in-house implementations through a defined SDLC methodology and interacted with various levels of the business and technical teams. • Managed projects and help mentor new project members on the solution team (business and technical).• Conducted workshops with key stakeholders to gather requirements and business processes and document into Business Requirement Documents (BRDs).• Developed ad-hoc database queries (SQL Server and Oracle) for implementations around specific customer needs.• Led and participated in multiple successful major advanced metering infrastructure (AMI) implementations all over the United States• Successfully deployed major North Eastern customer to and turned into a multi-million-dollar full deployment

Liberty Lake, Washington, Us

• Install, maintain, performance tune, modify and troubleshoot mainframe and minicomputer operating systems, database systems and operating system programs.• Installed and developed a full AMI solution for support to use in order to troubleshoot customer issues. • Test new hardware and software system performance, compatibility and feasibility.• Prepare control programs that manipulate input/output routines and equipment.• Developed in-house full development of OpenWay, IEE MDM, and Service Mode with Customer Care which had not been done before. This system was used as a resource for all support employees and delivery when configuring the system.• Onsite at Trinidad and Tobago and San Diego Gas and Electric to help deploy Itron products (Itron Enterprise Edition, Itron OpenWay, and ChoiceConnect).

Santa Barbara, Ca, Us

• Verified backups and error logs on the servers and troubleshoot any failures or alerts, open trouble tickets if necessary, to work with technicians from other departments • Responded to trouble tickets assigned to me and fix any database issues promptly• Tested disaster recovery scenarios – Performs regular random drills to test the backup plan and to test the integrity of the company’s backups

San Jose, Ca, Us

• Top Performer for 3rd and 4th Quarter of 2006. STS provides systems support for over 200 applications for Cisco Systems worldwide. • Trained new employees to support the new Mobility Pilot deployed within Cisco for the Treo 650 smart phone. This device enabled employees and VP’s to access and generate emails, messages and information within Outlook Exchange 2003. • Trained new employees to support Frontline activities. • Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted by phone or automated means • Provide audit trail of all problems and resolution (input, monitor, action, close) through the use of required tools • Assume ownership of problems from any internal client, and follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the requestor • Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field