Ryan Panicali Email & Phone Number

Baltimore, Md, Us

Serve as a key liaison between Zillow and real estate professionals, delivering strategic training to enhance revenue generation, product adoption, and customer satisfaction for internal and external stakeholders. Conduct onboarding for internal team members and guide external real estate agents through live training programs, equipping them with essential knowledge of Zillow tools, resources, effective sales strategies, and performance metrics.

Managed new hire onboarding program for retail sales professionals leveraging expertise in multiple virtual platforms and Learning Management Systems. Facilitated leadership development workshops and mentor program designed to foster internal career growth.Lead Trainer on multiple national projects, hosting and facilitating readiness calls to audiences of 5,000+. Partnered with multiple channels; instructional design, customer experience, store operations, Retail VPs and Directors to identify knowledge and skill gaps in efforts to drive KPIs.Generate and provide reporting on training program effectiveness, participant performance, and engagement metrics.

Washington Dc-Baltimore Area

One of seven National Virtual Trainers at T-Mobile delivering virtual training solutions to multiple organizations within the company.Managed new hire onboarding curriculum for frontline sales personnel a 100% satisfaction score from participant L1 experience surveys. Certified frontline sales associates to be "sales floor ready" and to deliver exceptional customer experiences, becoming key contributors to winning national Top Wireless Purchasing Experience awards. Executed successful training strategies to help increase profits and exceed sales metrics month over month which resulted in exceeding bonus payout each year. Supported established Top 100 markets and penetrating small market rural areas. Trained Indirect, new and existing employees on how to successfully position T-Mobile products and services. Improving ramp up time and customer satisfaction.

Washington Dc-Baltimore Area

Deliver, reinforce and sustain learning solutions that build and enhance the skills, knowledge and abilities of frontline sales teams. Build strategic relationships that allow for on-going collaborative interactions that help identify learning gaps and potential solutions. Utilize my understanding of training techniques, adult learning principles and wireless performance measurements to ensure that learning experiences are effective, and values driven.

Burlington, Ma

Led a team of high performing Sales Associates and Leaders. Focused on the customer experience and exceeding growth and revenue metrics. Award winning growth, revenue, and customer experience results. Best in class results in B2B and store operations in region. Provided onboarding training to all retail new hires in the Boston North district while balancing day-to-day retail business operations.Designed and delivered tailored training workshops to improve behaviors of sales professionals and leaders that consistently boosted underperforming metrics in district by an average of 30% month over month.

Greater Boston

New Hampshire, United States

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies

Ba, International Relations

Activities and Societies: Mens Soccer